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Customer service takes a so long. Plenty of people are working throughout the store and yet they leave one person up there. Went for a return took 30 minutes. Now I’m picking up an order and it’s looking like another half hour just to pick an order up.
Kate H.
Place rating: 2 Auburn, WA
Went to rent a tool and to purchase blades to go with that tool. While we were in the rental center, they kept moving us from place to place. One person was using this computer, so we were moved over here. Come over here to check that the tool is working. Okay, we’ll right you up over here(a different place). Now, sign over here(yet a different place). Just seemed rather chaotic. Also, the gentleman who was helping us got side-tracked with another customer, so the person who was helping that other customer came and helped us. They were all pretty much nice. The guy who initially helped us seemed a bit sour. When returning the tool, we had to buzz for the door to be opened quite a few times. FINALLY, someone opened the door. The sour gentleman(still sour) helped us to check out relatively efficiently. All-in-all, seems rather disorganized and chaotic.
Timothy T.
Place rating: 1 Riverdale, GA
The Riverdale GA Home Depot has the most horrible customer service. Apparently they just done train the staff at returns to know anything. Hate this store.
Bob B.
Place rating: 1 San Jose, CA
if you need a screw or a part these guys are fine… if you need professional service look elsewhere. Needed some work done on a new home purchase so turned to HD. To my dismay, these guys are just slow to respond, non-responsive, and the lead time is so long I would recommend going somewhere else. Sometimes just contacting the store and one of the departments can be an ordeal in and of itself. Now let’s add the complexity of a third party contractor, & oh my its more fun playing with fire ants. Ya know its you talking to the store, the store talks to ‘some anonymous’ contractor, contractor talks to the store, who talks to you… all very convoluted and not efficient. But at the end of the day for me its the time issue. bottom line: — need a part, thumbs up — need a phone order or need professional service, OMG go anywhere else