UPS Customer Center

Richmond, United States

1.6

Open now

5 reviews

Contacts

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Telephone:
+1 800-742-5877
Website:
www.ups.com
Address:
9601 Coach Rd, Richmond, VA, 23237
Categories:
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Today

Today 10:00 am – 6:00 pm
Open now
Local time (Richmond) 11:18 Tuesday, 10 June 2025

Business hours

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 6:00 pm
Friday 10:00 am – 6:00 pm
Saturday –
Sunday –

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5 reviews of UPS Customer Center

No registration required
Place rating: 2
Richmond, VA
Entering the building is a challenge; you have to go in the same way the trucks do and pass through a security checkpoint where they write down your license plate. There is a dedicated entrance for cars when entering, but on the way out it’s up to you to find a gap between the trucks; it’s a huge hassle. The service was quick enough when I got inside, but the building itself is old and dim; it’s a very unpleasant place. If UPS will let you redeliver to a UPS store instead, that would be preferable instead of coming here.
Place rating: 1
Powhatan, VA
I wouldn’t even give them a star but I had to give at least one I guess to leave my review, they tell you to come in at an exact time to have to sit for over an hour! The lady at the desk is rude and doesn’t even answer questions just says that’s she doesn’t know. Employees should definitely be trained better at least with customer service. Also there is nowhere to sit but on top of the desk that people write on! I’ve seen multiple bugs and I really hope I can just use FedEx from now on!!!
Place rating: 1
Hampton, VA
Every time you come here you have to deal with the worst security ever. Use any other location you can.
Place rating: 1
Petersburg, VA
The worst customer service… no one can’t seem to find a package that was at the facility for 2 days. Drove 40+ miles to get package to be diverted back. Claims that they will try to contact the driver to deliver. Now the package is on a truck somewhere. They gave me the hub direct number and the let the phone ring pick up and then hang up. UPS sucks.
Place rating: 3
Henrico, VA
After having to come here twice within a week to pick up packages I have a pretty good grip on the «procedure» for coming to UPS to pick up stuff. This is the main UPS facility that runs out of Richmond where all the workers come driving our packages to us. You have to drive through a security point at let the guy know you are picking up a package.
The people working here are nice. When I went there were a few people picking things up and it did take a little while but I got my packages soon enough and I was in my way. It’s a bit of a hike from my place so I’d hope to not have to make this drive too often any time soon.