Dillard’s

They have great products here and it is very nice and clean here and the staff is great

This was my first time actually going to a big and tall store. While a humbling experience the man working the big & tall section was amazing at helping me find clothes that made me look good, which also made me feel good.

This was my first visit to this store. It looks fairly new. I stumbled upon a jewelry sale. Fifty percent off the already reduced price. This sale was better than the July 4 week sale. I am grateful. I bought beautiful jewelry. The salesclerk was outstanding. Very helpful in getting my purchase together.

Great Clothes & terrific after Xmas sales…& much better prices than some big & tall mens shops that shall remain nameless. I hope that this place continues do such a great job in giving big guys like me such a large selection of clothes with a lot of different colors and patterns, just like they give the not so Big & Tall guys in this World.

Great sales!!! There’s at least 2 – 3 major sales throughout the year.
I’m able to find the shoes I want when the other mall stores may not have the color or size I want.
You can place an order in the store and have it shipped to you for free should they not have the item in stock.
If you park in their parking lot and have not come back in the store by closing, be prepared to walk around the building in the parking lot.

During my last few visits I’ve found the customer service severely lacking at this department store, but it was my most recent experience that really put me over the edge.
I ordered a dress online and, sadly, it didn’t fit so I needed to return it. Rather than send it back and pay shipping, I figured I’d bring it back in person (which is one of the options listed on the return form). I entered near the jewelry section, and asked one of the sales associates where I should go to return an online order. She was friendly and told me I should return it at the main customer service desk since it was an online order from a line not carried at this particular Dillard’s location.
However, once I got to the customer service counter, I was met with quite a different attitude. The woman working acted like it was the biggest inconvenience of her life for me to be returning a dress. She asked me multiple times who told me I should return it to customer service (umm I’m pretty sure the point of customer service is to help customers?) and let off more dramatic exasperated sighs than I could even count. She kept mumbling under her breath and complaining to me that the employee at the jewelry counter was wrong and I should have returned it to a specific clothing department. She was not friendly, she was not welcoming, and she made me feel like I was wrong for following instructions. Having worked in retail in the past (with a huge focus on customer interaction and building relationships), I’m especially sensitive to people in retail customer service roles. I’m sorry, but if you’re hiring folks like this to represent your business in a customer service environment, then I don’t want to shop with you. And with so many stores offering the same, or similar, products, I don’t need to.

You can usually find decent jeans on sale and there is a good bathroom kind of hidden in the kids section on the first floor.