AC Pros

I have used them 3 times and they have been on time, even early.
Used them for annual service, to check the furnace and AC unit.

Friendly, accurate service at a fair price. Always on time (and they give a senior discount if you are over 60!)

I went online friday night and filled out the «request service» info to get a service call the next day. (Their website says they work Saturdays.) It’s monday morning and they still haven’t called back. (In the meantime we went with another company.). AC pros may do a good job, but I wouldn’t know.

I’ve always had GREAT customer service from A C Appliance Pros. Their service tech Joel was very thorough in checking out our system. I’ve been with this company for over 10 years. Ownership has changed and yes they have some new techs, but, they have always treated us fairly and they’ve never skipped an appointment. I will continue to have them service or replace my AC/​Heat system from now on!

Buying an AC is a big decisions that can affect you for years and is expensive. The sales rep at AC pros was very patient in answering all of my questions. He laid out various options for different prices and financing. His responses via email after hours and on weekends was amazing. When it came time for installation the guys were professional, laid down tarps on the carpet and cleaned up after themselves. The quality of the installation work was excellent. Down to the small details of how vents were sealed and holes caulked. I would not hesitate going with AC pros again.

Once upon a time, this was a great company. I used them for at least eight years and had wonderful service. Recently, the company changed hands. I have lost my favorite service guy, and there are new people answering the phone. We have a maintenance plan for our air-​conditioner and their rep did not show up for our spring check-​up in April. When I called I was told that maintenance is not a top priority and they rescheduled it for six weeks later.
When that day arrived, it was becoming clear that once again he was not going to show up so I called the office. They scheduled it for this morning between 8:30 and 1:00. I hoped I would have service since it was an earlier time slot. At 11:30 I got a call from them. They wanted to reschedule for Thursday.
We have already paid for this service, by the way. Once they finally do the job, we are done with this company.
Hopefully Unilocal can help me find a new company for maintenance.