Nevada Vision Group

Been going here for years. Great place. Fantastic staff. Especially Heather. So friendly, and so much positive energy. My appointment was later in the afternoon on a Friday, and everyone was still so pleasant. Dr. Wilson is my usual doc. Nice guy. Knows his stuff.

Great service. Great staff attitude. Very comfortable office atmosphere. Everybody makes it clear that the clients come first. My highest recommendation.

I’ve been going to Dr. Wilson for as long as he has been in practice when he started out at McCarran and Longley! Alway a friendly office and his Rx for glasses have been spot on. Can’t say that about other doctors I have been to! Highly recommend him.

I have been seeing Dr. Wilson for the past 15+ years. What a fantastic eye doctor Dr. Wilson is and his staff is super. I have never experienced any problems in his office. I highly recommend Dr. Wilson or any of the doctors in this practice.

In my opinion, you will find no better vision group in Reno! From the moment they answer the phone to schedule an appointment until you leave after your exam/​visit — it is TOP NOTCH!

The staff and doctors are friendly and helpful. Was in and out very quickly. Enjoyable experience.

Awesome place to get an eye exam and buy glasses! Dr. Jackson was great. Very thorough and professional. Staff are courteous and friendly. Office itself is very nice as well.

My family sees Dr. Conkey. He is very professional, never makes me feel like he’s in a rush to get to the next patient. I’ve always felt that he is thorough and gives me the best eye care. He was patient with my 6 year old son which I appreciate. The staff is great, the place is always clean and welcoming. I would recommend him and this office to anyone.

My family loves Dr. Wilson and the staff at Nevada Vision Group. They are very welcoming, professional, and offer the best technological advancements, patient education and lens choices in the valley. They also offer before and after work appointment times and are open on Saturdays!

My family has always used this optometry office, and I typically ask for contacts for my birthday since they are very expensive. I have used this office a total of 3 times.
In my experience, the cost has always been double any other office. Yes, they have a few more tests — but like others have said, you are rushed through them and treated like you are a burden by their office staff. They also don’t keep your records for more than 2 years, since I was in the Military there was a 2 year gap between seeing them, and I was unable to get my records when I requested them.
The last straw was when I got my contacts last year — I was informed my right contact lens (Preference Toric) was discontinued, and they tried to switch me to a new lens, which required several trials. When I went to my new optometrist this year, I was able to order my Preference Toric lens, which had never been discontinued.
I have been in my same lenses (Preference Toric XR and Preference Toric) for about 8 years. Regardless of where I go, my lenses have cost about 300 — 320 for a year’s supply. The three times I have ordered lenses from Nevada Vision Group, my lenses have cost almost 500 dollars for a year supply. Now that I have switched to a new optometrist in California, my lenses are back to about 320 per year for the same lenses.
I also recently asked for my records to be faxed to the new office. You have to fill out a records release form, which they want you to fax because emailing things to them is very difficult. I guess they don’t have adobe reader or a scanner like every other mid-​sized business.
Either way, I put the new optometry office on the cover sheet and faxed it, adding that I wanted my contact lens prescription faxed by 3:00 PM for my appointment. The next day I received a reply stating that because my prescription is expired, they can’t fax it and I will need to come in for another appointment. I told the staff member I was speaking with that I needed the prescription as a base for my new optometrist, and she responded with «sorry, I didn’t know why you wanted it.»
Long story short, if you want to pay more, deal with inept office staff, and wait for 30 — 40 minutes in the waiting room past your appointment time, then you have found the perfect place. Good riddance!

We’ve been seeing Dr. Conkey at this location for years, and he’s a very caring and competent doctor who cares about his patients. He does many additional tests that other optometrists have never done, and he remembers that I have special conditions and concerns from visit to visit. He never rushes through our appointment, and takes the time to make sure my prescription is just right.
I can’t say enough good about Dr. Conkey, but the office staff sometimes leaves something to be desired, which is why this isn’t a five-​star review. They seem to change often, and some of them can be extremely rude, or just disinterested in their jobs. I would certainly recommend Dr. Conkey to my friends and family, he’s one of the best eye doctors I’ve found.

Nice spacious office and staff. They have a pretty good selection of glasses and sunglasses to offer. The wait was not very long, and the paperwork was not too bad either. I will recommend this place to friends and family.

I chose Nevada Vision Group because they were in-​network with my insurance. I was very specific about my needs when I made my appointment and was told that, as a VSP member, I need only pay the co-​pay for my visit. I arrived early for the appointment and waited almost an hour to be seen. After finally completing the exam, I was informed that my prescription had not changed. I therefore did not order glasses or contacts (which really seemed to irritate EVERYONE in that office). I did request a copy of my prescription for both contacts and glasses since the exam was for both. I was met with a very cold and unprofessional response, was told to wait while they printed it… another 15 minutes. I decided then and there that I would NOT be ordering anything from them… I have since received extra invoices for additional services that they decided to add onto my bill after they discovered they would not be collecting money for glasses and/​or contacts from me. They had already billed VSP and been paid for the exam and then decided to bill be again for another comprehensive exam so they could extract extra money from me. The girl in the billing office (Sierra) was extremely impolite when I inquired about the additional bill and tried to tell me that I had exhausted my benefits — which was only true due to the way they had charged me for two exams when I was only there once. While I have no beef with the treating doctor, I feel very violated by Nevada Vision Group and will NEVER return. If you visit them, be prepared for them to grab you by the ankles and shake every penny from your pockets and then maybe you will get some of the services you seek.

Saw Dr Wilson today. Very nice office and helpful, professional staff. Dr Wilson took time to work with me on my eyeglass issues and was very knowledgeable and caring. A more expensive place than some, but one gets what one pays for and vision care should be the very best! I felt it is an overall good thing.

I chose Nevada Vision Group because it was an in-​network choice for my insurance.
During and after my visit, I was sorely disappointed. As a new patient I came in about 15 minutes early, figuring I would need to fill out paper work, which I did. My appointment was at 10:00 am; I was not called back to see a technician until 10:30. I feel as though I was rushed through all the tests. The doctor I saw was nice enough, but again; feeling rushed. I was in to look at glasses and consider contacts. They dilated my eyes; which makes things fuzzy to see, and they expected me to pick out frames right then and there. I picked out a frame I thought looked decent until I got home later that day and thought that maybe I should go back when I could see better.
The customer service I received when I called was less than helpful, and the person I spoke with sounded like I was interrupting something very important going on and she didn’t have the time of day to help me with my questions and concerns. When I said I wanted to cancel the order until I could come in again I received attitude. They require some payment for the glasses when you order them so I inquired about a refund and got more attitude. I ordered a pair of contacts, when I came in to pay and pick them up a couple weeks later I asked about the refund, which I hadn’t received yet and my prescription. The lady said, «well obviously you’re going somewhere else since you’re asking for your prescription.» Although she was correct in her statement, who says that out loud to a patient?
This lady was very difficult to deal with. I didn’t appreciate any part of my visit and I wouldn’t recommend their services or their group for your eye care based on the treatment and customer service I received.

I see dr Wilson he’s very knowledgable. Been a patient for over 10 years. Nice people and office staff. I use my insurance so not sure about how their prices compare.