Peninsula Beauty

Elsa at the salon is an amazing hair colorist. I go to her for my deep purple color, and it comes out just how I want it every time. She also knows how to cut and treat naturally curly hair.

Connie Han is wonderful! She is super friendly and will take the time to give you the best results. She did a Coppola keratin treatment on me– it took her about 3 hours to do (my hair is super thick/​brittle/​knotty) sitting there for that long gets boring but she has to actually stand. With that being said, she was so patient and nice about it. She charges an amazing price compared to high end salons. Moreover, it’s cheaper, however, she gives you the same amount of quality and effort.

I was really upset. i purchased a $ 225 hair straightener & was told by the sales rep that if i didn’t like it i could return it for the other one which was $ 99…the thing she FAILED to mention was that i wouldn’t be getting any MONEY BACK that i would just get a STORE CREDIT! I really HATE STORES that do this to their customers! its kind of evil like saying «oh yeah you can return stuff but we keep ALL your money no matter what! HAHAHA!» I am seriously SO upset and will NEVER shop here EVER AGAIN! Granted it was partly MY FAULT for not reading the receipt it was written on there in bold letters… but regardless who looks at the receipt for stuff like that? so basically I’m OUT $ 225 and I’m STUCK with this straightener… even if i did exchange it for the $ 99 one i would still be OUT over $ 100 as i would just have a crappy store credit that (as the girl put it) would never expire! considering i NEVER shop at this store unless i need a straightener… that’s hardly relevant. Bottom line… stores with polices like this are EVIL! will NEVER shop here EVER AGAIN :(

A lot of selection and with just going in for tweezers I come out of the place spending $ 120. Bought a lot of things and the prices are the same as other places like CVS, Walgreens, Target.

The place to go when I’m on the hunt for a particular hair product and need it ASAP. The best thing about this place? Their return policy re: hair products! If you’ve ever purchased a product you’ve never used and may have received someone’s suggestion and it didn’t work out, this is the place to go. I’ve been able hair stuff with no fuss– granted you don’t use all of the product before returning it of course. The ladies are always helpful when I’m questioning myself over a new hair pomade or gel.

Excellent quality products and a courteous knowledgeable staff. If they don’t have it in stock then they will order a transfer from one of the larger stores. My hair is much healthier thanks to their advice. The make up products don’t irritate my sensitive skin like the department store products do — plus they last all day.

Absolutely terrible customer service. Is their exchange policy even legal?
Spend big money on equipment and they don’t allow returns???

Awful customer services…
register clerk charges me for whole box of gloves, I am penalized by having to wait for her to explain to another clerk and again to manager.
I wait for long time for correction. No apologies from manager nor clerk.
In the end I a m left to bag my purchases.
really bad services.

No complaints. They didn’t have the hair product I was looking for so I didn’t end up buying anything. Probably a great place to go if you need nail polish or fancy shampoo/​conditioner. Or punky color. This store was always my go-​to for punky color when I was in high school :)
Also, they have more nail polish options than I’ve ever seen in my entire life.

I only really come here because i have dark hair and they have products that will color dark hair without bleach but i think try and order from somewhere else online after this — i really dont want my money to go to this place. First of all one nice thing was there was this one girl their who seemed really nice but she was with the same people the whole 15 min i was in the store which would have been fine if there was someone else to help the other 10 people in the store. Now to the bad — Heather– i made sure to get her name after my experience — first of all she just stands at the register not doing anything and looks like she doesn’t want to be there– and the store is really crowded — its a busy afternoon on a Saturday 10 people in the little store– then some one comes up to ask her a question about a product and she sorta just doesn’t give a good answer to the lady so the lady just says okay ill just get this because i’ve used it before blah blah blah then then heather proceeds to try and talk her out of it — the lady was like really shocked and just was like ah can you just check me out. then i go to ring up and she asks me if i’m a member and i say i was at one time but i lost my card and i’m never asked if i want to rejoin or sign up again she just rings me up and hands me my bag. i would have expected better service is all and not to have to deal with a clerk who has a sour look on her face.

Gotta say that in the last few months, the employees they’ve hired are so unfriendly and fake. I’ve seen and heard them smile and greet customers then trash them once they leave. So rude. You can find them behind the counter gossiping, or putting on loads of tester makeup if you need help with something. I used to love this place, but now I just wonder what shit they talk once I leave.

I always find the customer service in this store to be excellent! They always have the products I want in stock and often have promotional packs which are a cost savings. I got a recommendation for the WELLA shampoo line which I really like. Today I was there and got a nice freebie!

Let me first say that this store does not give refunds. Even if you were sold the wrong product when you specifically asked for something. That should tell you a lot about their customer service… not.
I asked my Mom to take my 6 year old daughter here today to find her a conditioner to repair her chlorine damaged hair. She swam for 2 weeks straight and I have not been able to get her silky hair back. They came home with $ 50 worth of chlorine removal hair products, as advised by the store manager. My daughter has not been in the pool for 10 days. I wanted deep conditioner.
I returned to the store 5 hours later to exchange those products for what I needed… deep conditioner, and/​or leave-​in conditioner. I was given what I was told was leave-​in conditioner, for kids. The product looked good, but it said it was a detangler. I told them I wanted deep conditioner. They said it was a leave-​in product and would work well. I told them I use Biolage which they quickly dismissed as ineffective. The sales lady was short with me, seemed irritated with my questions and gave little explanation for her recommendations. She was being so rude, the other sales lady started chiming in with cheerful comments and suggestions, just to make me feel better I think. It was almost closing time and I felt pressure to exchange my product as I needed something to help my daughter’s hair.
I came home to wash my daughters hair and use this product. It really is just spray on detangler. I just went to
to find that this same brand makes a leave-​in conditioner. Isn’t that what I asked for??? Why do I have $ 22 detangler???
I ordered the leave-​in conditioner from
and will never go to the RWC Peninsula Beauty.
Two strikes and you are out Peninsula Beauty. You do not get a third try with this consumer.

If you compare this store to Beauty Planet, and all the other beauty supplies specialty stores, it far exceeds the competition! They’ve got a little bit of everything, and typically the best products to boot. I frequent any one of their stores fairly often, because it is a one-​stop shop for Moroccan Oil hair products, tanning lotion, Dermalogica, Alba shaving cream and so on. They also sell nail polish, body scrubs, makeup bags, blow dryers and well everything you could possibly need to make it through the month.
The staff has always been super friendly and accommodating. It’s refreshing to know that most of the employees are well-​trained and knowledgeable about their products and never hesitate to give you advice or their opinion.

I have been a dedicated Peninsula Beauty customer for over 6 years now and every store has given me outstanding service, most especially the Redwood City location. The workers are very knowledgeable in their products. Not only do they greet their customers, but they provide a welcoming atmosphere the entire time. They are very helpful and give quality advice. They will go the extra mile to help you.
I come here to buy OPI, Orly, and Essie nailpolishes. I also come here to also buy my Bain de Terre shampoo and conditioner. Even when I’m unsure with my self, they give great input on products that may work for me and my hair/​skin type. They also give samples to promote certain products and I’m thankful for that because not a lot of beauty stores do that. Thank you Redwood City Peninsula Beauty for your great service and products! I bring my family here, too. I would recommend this place to anyone! Why? Because I always leave HAPPY and SATISFIED :)

3.5 stars.
Yes I’m a beauty store junkie.
This one is good. It has my products, check.
The girls working there were friendly.
It has decent nail polish (OPI, Orly, Essie). A rather underwhelming number of colors, hence the minus 1.5 stars. No China Glaze.
Not all that big or exhaustive, but enough to make a worthwhile beauty store stop.

They don’t do refunds (only store credit) at Peninsula Beauty, so if you buy something here, make sure it’s what you really want.
When the OPI-​Katy Perry Collection came out last year, I really wanted Teenage Dream, a light pink nail polish with holographic glitter. I’d called all around trying to find it, and the girl here said she could call me when they got their next shipment. I wasn’t *really* expecting a call, but she did call me when the shipment came in, and I dropped everything to go buy sparkly pink nail polish.
See:
(Yes, for real.)
The whole limited edition thing is ridiculous. I guess OPI is following after MAC and all of their LE collections because the sale tactic totally works. «If you don’t buy it now, you won’t be able to buy it because it’s LE! There’s nothing in the permanent line like this color!» I hate that I’m such a girl.

Is it so much to ask to spend 10 minutes browsing, select a product and then pay for it?
I went to purchase some heavy duty conditioner on the advice of my stylist (my hair was pretty badly damaged and needed some major moisture) and when I approached the counter with my item the cashier gave me a patronizing look and basically refused to sell it to me, saying I should instead buy another product that she thought was more suited to my hair (and conveniently $ 10 more than the product I had selected). I felt put on the spot and extremely awkward, so I meekly agreed and left feeling disappointed.
I returned a few days later to purchase the product I originally wanted and did my best to avoid eye contact with the cashier to reduce my chances of unsolicited advice. I haven’t been back since.

There is 1 girl who works at Peninsula Beauty who makes me add a star or two — she knows her stuff! I don’t know her name, but every time I’ve gone in with a question, she’s been incredibly friendly and nearly exploding with information — awesome service! Other workers I’ve encountered in there… not so much — kind of snooty hair/​makeup wannabe professionals.
In terms of merchandise– it’s good, fairly extensive selection… but definitely not the best deal in town. I’d go there to get info and maybe nail polish and a less expensive item, but I’d shop for my ‘staples’ elsewhere.

The service here is TERRIBLE (which bums me out because I used to work at the University Ave. location when I was in high school). Seriously, the last time I went in I spent 17 bucks on two bottles of nail polish. And like another Unilocaler said, the girl behind the counter wouldn’t even look at me as she rang me up. Worse than that though, after she rudely threw my polish in a bag, she proceeded to throw the bag at me across the glass counter. It clanked so loudly I thought the bottles might have broken. Thankfully they didn’t.
Also, no one offered to assist me while I shopped – not that I really wanted them to. Though I might have preferred it to their loud gabbing about their personal lives, while they applied the store’s makeup testers (eww!), and occasionally stared at me.
On the plus side, PBS has an extensive selection of beauty and hair care products. That’s pretty much its only redeeming quality, though. Hire better people!