Baskin Robbins

nice clean location, not too crowded, great ice cream, my son loves it

I usually go here every now and then. They used to have great customer service however it has been really bad lately. On Thursday my mom and I decided to come here to get some ice cream and the teenage boy that was working with short black hair was rude and giving attitude while my mom and I were deciding what we wanted. So as soon as we were ready to order the guy who was taking our order, still had his bad attitude as soon as we were ready to paid he grabs the money out of my mom’s hand and rudely hands back her change. I get that business is slow and you’re bored but don’t treat the customers like crap. Also, I hope the manager gets new staff that is more welcoming and works like they want to be there. Also improves the training.

I have been going to this B-​R since 1994 and it is a below par ice cream joint. I never stay there to eat my ice cream because everything is pretty dirty. It’s more sanitary to sit outside on the concrete wall. The customer service has gotten pretty bad over the past 5 years. Lately, there has been some mysterious shop vac’ing going on behind the counter. The final straw that prompted this bad review: the hot fudge machine was broken on national ice cream day. They need better management/​owners at this location. Very uninviting.

Been going here for yearssssss. Since high school or younger and now I’m 24. So anyway, last time I went here they were telling me new owners make the employees tell customers to leave if they sit down when they say they aren’t eating there. It’s fricking ice cream man, how lame is that, not to mention bad customer service. So last week was my birthday and I got my free ice cream offer in my email for 2.5oz scoops. I ask the teenager working there if I can upgrade to another size and pay additional and he says he doesn’t think so, he doesn’t even try to. On top of that, he says it’s a kids scoop, well when I look at the menu a single scoop is the 2.5oz scoop that the coupon was for, so I tell him it says 2.5 oz and his reply is its the same as a kids. I’m like, no it’s not, there are less calories in a kids scoop, therefore less ice cream than the 2.5 oz measurement. Furthermore, I tell him what ice cream I want (mint chocolate chip) and he asks cup or cone and I say cone, but he doesn’t hear me and instead of asking again he says «you know we close in 1 minute right?» I was appalled. So I just am fed up and want my damn ice cream and say again cone. Another teenager but a girl, is working with the guy helping me. When another customer walks in and wants ice cream they say we’re closed (it’s 1 minute past 10 mins you). She says, your sign says open and again not paying attention, but trying to get out of there, the girl working there replies «no it’s ok we can turn the sign off.» My boyfriend walks in and pays for his ice cream as this other customer looks puzzled with their response whether she should leave or order. I couldn’t believe that they actually thought a customer would say would they like them to turn off the sign. Really non customer service oriented.
I’ve come here for years to order ice cream and cakes for numerous birthdays. I guess it doesn’t matter to the new owners who’s been loyal. My past two experiences have this place 1 star in my book. The one star to be honest is just for the past great experiences I’ve had. These kids are rude and if their boss is teaching them to close up at 10, they will no longer be receiving mine nor any of my family’s loyal business any further.
Rant over but I want my birthday ice cream. Not trying to sound spoiled but I should at least get the size that’s offered in my coupon. I have been in retail/​customer service for years and let me tell you, we were never taught to turn away a customer. Straight BS. Thanks for the small ass scoop of ice cream Roosevelt baskin Robbins.

Lets face it, I love ice cream! Whenever I manage to get a coupon I tend to go to this Baskin Robbins. AND I had a coupon recently.
It was a nice day and I got into the mood for good ice cream. It is in a very small strip mall but you can find it easily. As I entered I noticed how clean the store was and chairs were by each table. No one else was there since it was an off time, about 2pm.
I requested two tastes and the staff person gave me sample tastes. Sometimes they give you teeny samples and sometimes they give you bigger samples, this time I got gigantic samples. Yum. It really depends on the staff as to the size of the taste, and, of course, the little tasting spoon.
Thete were lots of choices and I finally picked two flavors. The attendent was very patient and got my order correct. It was packed up and put in a bag for take out.
Definitely recommend this Baskin Robbins. Always with good choices of ice cream, patient staff and clean store

This Baskin Robbin’s is really close to my house so I like to come here frequently.
This review is only about the Assistant Manager, Louis.
I have a very strange request, every time I go into Baskin Robbins I ask for the clown cone frosting on my ice cream (which they charge as a miscellaneous topping for $ 1.25). It’s never issue, even with the manager, Katie, who is very nice and always accommodates my odd request. However, whenever Louis is there he is extremely rude and tells me they are out if it or that he is not supposed to sell it to me.
Last night, I asked for the same thing and Louis proceeded to raise his voice at me and shove a clipboard in my face saying how it’s not for sale and how he can’t give it to me. This was very unprofessional as there was another customer in the store as well and, too be honest, pretty embarrassing for my friend and I.
We will not be coming back to this location in the near future, mainly because of how Louis conducts himself.

Who isn’t a fan of ice cream? Great assortment of ice cream– it is Baskin Robbins, the place of 39 flavors! Even though there is a lot of flavors to choose from, I almost always get chocolate ice cream. When I’m feeling like a daredevil, I will choose the coffee ice cream. Yeah, such a rebel.

love this location ! staff is always friendly and very helpful when you dont know what to choose! totally worth the couple pounds ive been putting on!

this place is very close to my house and is perfect for a scoop, but last night it was very irritating there. The 2 teenagers working (without a manager, I’m guessing) were talking very loudly to one another while working… Actually they were yelling! Screaming about how littles tips they have gotten so far and the girl shaylene or something was her name was complaining across the shop that she had to scoop ice cream for a milkshake (my milkshake) mind you this place was full of irritated customers that didn’t need to hear two screaming teenagers that were supposed to be providing good customer service… hopefully the owner will see this and check on them. Totally inappropriate and awkward. I can see now why they didn’t get any tips.

Small neighborhood shop, not a ton of inside seating but there is some nice concrete walls to sit on right outside. Baskin Robbins always has lots of choices and decent prices.

Service was pretty good. I like the bar seating area. I had some secret parties here before. It was a blast.
The ice cream is pretty good. I tried the new one. The Easter egg flavor, not bad.

Very good baskin Robbins location. We frequent this location all the time. Always friendly young staff.

The new owner seems rude and uncaring; we felt very uncomfortable in this store.
I tried to ask politely in a friendly way about an issue for those with peanut allergies: the peanut butter flavor ice cream is now right next to kids flavors in the first case, and the same scooper is used for them (many kids these days have life threatening peanut allergies). He interrupted me over and over saying «it’s the customer’s responsibility…» He wouldn’t let me finish my question which was about whether their would be traces of peanut in the other ice creams where the scooper was used interchangeably. Finally, a kind young woman working there tried to explain to him what I was trying to ask. He then set out to argue that it would not be feasible to move the ice cream –my kids had been going there for years and it used to be safely separated with the mint chocolate and cookie ice cream next to the rainbow sherbet etc in the first case and the peanut flavors in the second but he insisted I was wrong. Would a parent imagine that for 9 years? Very offensive.
The whole conversation was so unpleasant. The owner emphasized that they had the health department labels. I never got my question answered and was just made to feel horrible. Another young lady could see what he had done. She tried to smooth it over and informed me gently that the water was running in the scooper bin which was very useful information that should have been given right off but the damage is already done.
The owner of this ice cream store made his customers feel horrible, and he basically implied that legally he was covered and the rest is the parents’ responsibility. It sounded very callous. It felt like he was not open to feedback and just wanted to «win the argument.» Yick. I will not go back nor would I recommend supporting this type of business.

This is a great Baskin-​Robbins. Lines aren’t very long, the employees are fast and efficient, and it’s nice and clean. Be sure to stop by here when you’re shopping in Redwood City.

My family and I have gone here for quite a few years. The majority of the staff are great, attentive, friendly and practice healthy food prep standards. Our orders are prepared deliciously and beautifully!!!
We have ordered many cakes over the years, too and they are always done beautifully with that extra attention to detail. Works of art!!!
There have only been a few times when some staff people have been more interested in talking with their friends than taking care of customers.

i wish i could give it 0 starts but it is not a choice they refused to sell me more then one banana split what a rip…

Always friendly

Have been to this place multiple times, it has been good and quick.

Went there (AGAIN, damn you BR!!!) this weekend for a two scooper. Always clean and super friendly… that girl behind the counter gave me and the bf a HEAPING double scoop each. Both of us looked at each other like, YES! After we ate it all… and sat a bit comatose… we looked at each other like… hmmm. Was it worth it? Of course… you can never go wrong with ice cream. Also, its so close to home, its dangerous!
They are always super fast, very friendly, clean!

Baskin Robbins, you’ll forever be number one. Even among all these fancy shmancy Coldstones and Marble Slabs, you’re still my favorite. Birthday Cake ice cream is one of the few things I look forward to in July and at the moment, I am eating Pumpkin ice cream daily. In fact, I need to get another gallon today. This BR is very clean with a friendly staff, although small with very few tables. Perfect dessert/​snack after you enjoy a sandwich next door at Prima Deli. No free advertisement here, just sayin’. =]