Beach Cities Advanced Imaging

I tried to make an appointment for my son at this awful place. It turned out to be impossible as the staff there had no clue what they were doing. One staff member would tell me they had all our info, then the next would tell me they had nothing and the other staff member was lying. Then I would be placed on hold for 45 minutes only to then be told they would have to call me back. After LITERALLY six hours of this disgraceful treatment I told the manager to forget it, I will not have my son handled by such disgusting people.
I called the Long Beach location the next day and had an appointment scheduled within ten minutes.
Avoid these scum bags at all costs!

Went there for an MRI on my back. I was nervous because the last MRI I had I felt like I was in a coffin. Beach Cities was different. I don’t remember the tech’s name but he was great! He made me feel very comfortable. I had on a headset and listened to some great music. The tech talked to me every few minutes to see how I was doing. Totally put me at ease. I was very happy with the service.

They were extremely nice. The staff was great. I really hope. I Don’t break anything to come back here, but if I do. I would come here and no where else. Thanks to the front office lady’s.

I contacted this imaging center to set up an appointment and gave them all my information needed. My appointment was scheduled first thing on a Monday morning. It was scheduled almost 2 weeks in advance. I had to take off the morning from work for this appointment and also not eat any breakfast — but when I showed up the front desk told me my appointment had been canceled. The Manager was not there yet for me to ask why this happened, so I called back later that day. I believe his name was Paul and when I finally talked to him he told me that they called my insurance company earlier the week before on Tuesday to verify things and there was an issue, so my appointment was canceled and he called me and left a voice-​mail. Problem was I NEVER had a missed call or a voice-​mail from this office! He was very rude to me and acted like it was not his fault or his problem. I asked him what number he called and his response was «the number I just told you». Which was interesting because he never repeated my number to me before that. He then told me the number and it was correct, but I never had any missed calls or voice-​mail.
So I call my insurance company and spend 30 minutes on the phone with them. They keep records of who calls and when so I found out that the office called my insurance company late in the afternoon on the Friday before my appointment and that was it! The manager lied to me about when he called my insurance company and obviously lied about calling me and leaving a voice-​mail. They really dropped the ball on this one. He did not want to take responsibility for his mistake so he just blamed it on me. The whole experience was horrible and I missed getting work done at my job and making money. I would not recommend this place.