Childtime

I’ve been meaning to do this, and I am copying the review I wrote for
here. I am echoing what people said in other reviews, but when I read them I didn’t take them seriously. Please take them seriously. Unless they have done major overhauls of the organization and staffing of this child care center, I would not feel safe leaving your baby here.
After only three days, we pulled our 8 month old son out of care at Child Time.
From the first day, there were red flags. Our first day, we hadn’t been given instructions on opening the locked front door. There were no teachers in the infant room, and the director was not on site. This was about 8:30 in the morning and the school opens at 6:30. We were scheduled to arrive at 8. The director eventually arrived, and in about 15 minutes one of the infant teachers finally arrived. That afternoon, when I picked up my son, he was tired and crying from not napping much all day (I expected this on his first day). There were five children in the infant room, and only one teacher and the director. The teacher was working on the computer while the children were left to their own devices. One had spit up on her chin, another was crying with a very runny nose.
The next day, when my husband dropped him off, the child with the runny nose was running a fever and they were calling her parents to pick her up. That’s fine, although I did notice she was sick the day before, while they said she was fine that morning. That day and the day before my son only received two bottles when we had sent more. He got 12 oz of milk each day, when he normally eats 18 – 22 oz. When I picked him up, he was sitting alone in the center of the room, crying. They said he’d had a rough day and was probably teething. In the last month he’s gotten five new teeth and hardly cried a bit.
The third day, at drop off my husband asked that he be fed three bottles that day. They assured him that he would.
I picked him up that afternoon, and he had only been fed one bottle all day long. Every baby there was screaming and crying, including our son. I heard him crying when I opened the door, but the girl looked surprised when I came, and she looked over and he was crying. She said he was just doing it because I was there. When I pointed out he’d only been fed one bottle all day, she was confused, and said he’d seemed fine without it. She was a different girl than the one my husband had spoken to this morning, and his request had not been passed along. I’d sent him fruit and toast for lunch, and they only fed him the bread. She hadn’t noticed the fruit in the bag. Also, when we got home we noticed the other 12 oz of breast milk we’d sent with him had not been refrigerated and was spoiled. To top it off, he was also now sick! He ran a fever and a runny nose all weekend.
That was the last straw for us, and we never went back. The staff there is all very nice, but the center itself is poorly run and the children do not get the care and attention they need.

Very friendly and outgoing staff. They are attentive and really make you feel welcome. We have one girl in the infant room, which she loves and our oldest has just joined the preschool at the same place and so far loved it.

Would have give them zero stars if I had the option to. If you really care about your child I would kindly request you to not admit your child here. There were several unpleasant experiences like poor hygiene causing my child to fall frequently sick, secondly the management only cares about money and doesn’t bother about looking after your kid. Several instances were they would not pay any attention to our complaints and instead blame others for their mistakes. Even at the very end when we went to collect our stuff, they said they couldn’t find it. They promised to look into this but never bothered to call back. Overall it’s a waste of money and a terrible experience.

My daughter who is nearly two is a very energetic and social little one so we decided to get her into daycare early (so I could get the house organized, get to appointment and look for a job).
We have had a few tears at times upon drop off but other days she has been fine.
The staff are friendly especially Victoria the director.
Since my daughter has been going there (less than a month) she has learnt a lot of new words, sits down to eat properly and even takes herself up to bed at night when tired!
I love how this place sends messages throughout the day updating you on how your child is getting on. It certainly takes away from the anxiety of leaving them.
The building is in an apartment complex and there is always adequate parking around for drop off and pick up.
In addition you can only enter the building with a passcode which ensures the safety and security of the children.

[Update] I’m moving my rating to 5 stars! They have now moved to
for giving updates through out the day, and I feel so much closer to my daughter during the day. I love that Childtime is pushing forward with the latest tech while continuing to have staff and people that give their full love and attention to the children!

If you care about your child’s well-​being, I would refrain from enrolling at Childtime, especially since the more qualified director has moved on and the new interim one is at the helm. I enrolled my child K there for 6 months before I had to move on.
Issue #1: Lack of supervision and inaccurate documentation. My child K came back with an unreported black eye that lasted almost 4 weeks. They didn’t even apply ice, but mostly because NO ONE HAD SEEN IT HAPPEN. Another time, K also came home with other mysterious bruises on her face for which they allegedly blamed other kids (when it could have been the care takers). The care taker Laura denied having been present at the time of the injury yet her name was on the incident report. Moreover, they lie on the daily activity reports. One day, when K had developed a 102 fever at daycare, I went to go pick her up early. When I found her, she was crying, miserable and not at all sociable. On her activity sheet, it said «Happy/​Inquisitive». WTF, really? Particular teachers that were especially negligent: Sam, Sheridan, Laura, Victoria/​Vicky (who became director when the former one quit). What they state as their procedures sounds phenomenal but then when you actually observe them, they aren’t really «singing off the same song sheet» if you get my drift.
Issue #2: Not respecting the toddler to child taker ratio (7:1) per class. The administration swore that at a maximum, they only have 14 kids per 2 teachers. On at least 7 occasions that I’ve noticed, they had at least 17 kids present with 2 teachers in the room. Early in the morning when most parents are dropping off their kids, there is at most 1 teacher in the room, yet you can find 10+ kids eating their breakfast in that room. I think Childtime skirts around the ratio by averaging out the number teachers across the total number of students at the facility.
Issue 3# (and this is a biggie): Hygiene — or more specifically lack thereof. I couldn’t figure out why my kid was so sick all the time. At first, I thought it was just normal since kids are little germ dispensers, but the more I talked to other parents, the more I realized something fishy was going on (and quite frankly, I couldn’t clean my house more frequently or intensely than I already was). After multiple infections and colds, I disenrolled K from Childtime. On that last day, I went to go pick up her stuff (like leftover clean diapers, wipes, bed sheets, etc.). Imagine my DISGUST when they handed over an OPEN diaper cream tube with fecal matter stuck to it as they fished it out of a bin with SEVERAL OTHER open diaper cream tubes in a similar condition. Talk about cross contamination! I was horrified and have never looked back.
Other small nagging things: lost clothing items, relatively unhealthy diet (i don’t think processed white carbs, canned fruit and overly processed salty meat sounds like a balanced USDA approved kid meal), weird poop smell in all rooms (not just the potty training age room).
Was it all bad?
Not entirely. K did learn quite a few cute and helpful social behaviours, like learning how to share, saying hi/​bye, giving people hugs, eating on her own, playing with blocks and putting her own stuff away. She learned to not depend on her pacifier. There were even a few truly kind and attentive teachers like Lina and Hema who clearly wanted to be there and cared deeply for the kids they were caring for.
But the question is, at what cost?
Don’t let the MSFT discount fool you. This place is getting more and more run down by the minute.

I have had my son at Child time for over a year now, and he has had nothing but the absolute best care and development. I also speak with a lot of the parents there and they have only had great things to say. Their facility is very well maintained and clean, the teachers are caring, and Stephanie, the director, runs the place like a clock.
I’m a huge fan of all the staff there and I have seen them handle many kids issues in a calm, appropriate, and loving manner. My son is in the pre K class now and he’s developing quite a love of spelling and reading due to their efforts.

We love this place. Administration and teachers have been wonderful for my 2 children. The mood is peaceful and stable. Stephani, the director, trains other directors/​staff at other locations when they struggle, and this center is held up as a model. She always greets all of my kids by name (even the older one who goes to elementary school) as well as me, and says goodbye when we leave. She has been flexible and helpful and is a model for all the staff. We love it.