Boscov’s Travel

I accompanied my dad on a Boscov’s bus trip to the 9 – 11 Museum on 10−18−14. That was my first, and LAST, time. My dad has taken several of these trips, and says this was his LAST. It was a fiasco.
The trouble started early, at the 3^rd, and last, pickup location in the morning. The travel director stood outside the bus, calmly conversing with a passenger she knew, while waiting for the people who hadn’t bothered to be on time. She didn’t seem to care how long she delayed the trip. Everyone finally arrived, and the bus departed 15 minutes late. The trip kept running further and further behind schedule from that point. The trip coordinator must not have taken traffic into account. There was supposed to be a 90 stop at Rockefeller Center for lunch or sightseeing. The tour was running so far behind schedule that there was not enough time to get there. That stop was canceled, and we were taken to South Street Seaport instead, where we were told there would be a nice food court, and given half an hour to get back to the bus. The only food available was from street vendors set up in a dirty alley. The bus was late picking up the passengers, even though we’d be told repeatedly that we could NOT be late arriving at the memorial, or we would not be allowed in. We did arrive late, and we were dropped off 2 blocks away. The tour director led the whole group in the direction of the memorial, across a street, then back across the same street, then back across the same street AGAIN. She didn’t appear to know where to go. We did eventually get inside, but lost more than half an hour of the time promised in the itinerary. My dad and I hurried through the museum, and made sure we got back to the bus on time. About half the passengers were NOT on time, and the tour director took the time to round everyone up. We left the memorial more than half an hour late. The scheduled dinner stop at a turnpike rest area was shortened, because the trip was still running so far behind schedule. When we got closer to home, I saw that the bus was taking the long way back to the mall. Then he was going the WRONG way. He was relying solely on incorrect GPS directions. The tour director asked passengers for directions. We finally got back to my car more than an hour past the scheduled time. The bus driver was joking about it. After that disaster of a trip, and spending more time sitting on the bus than at all stops combined, I did not find this funny.
I e-​mailed Boscov’s to request a partial refund, since what was promised had not been delivered. I received a reply which said that it was the bus driver’s fault, since he relied on GPS instead of the directions he was given. I replied to say that was only PART of the problem, and Boscov’s is still responsible, since it contracted with the bus company. I received no response after that.
Don’t waste your money on a Bosov’s tour. It’s a rip-​off.