Auto Body Clinic

someone backed into me and their insurance company recommended the auto body clinic in beverly, who couldn’t even get my car in for over a month, then the one in peabody, which is closed for renovations, and finally the store in reading, which is nearly an hour away from where i live.
they told me that it would take a week and that they were very busy, then called me 2 days later to say that my car was ready. that was great, except it was a friday and i had plans. they offered to leave the keys under the visor overnight, while parked outside of their building so i could get it saturday, but i didn’t want my 2-​year old vehicle unlocked with the keys in it overnight so i canceled my plans and got it on the friday.
when i looked at it in the light the next day i noticed that the spare tire cover was cracked and had a couple of weird dents in it. i called and they said that they thought it came in that way, but they didn’t have any notes on it. i took some pictures and emailed them to them and they emailed the intake picture back to me, but i couldn’t tell anything from it. they offered to put a new one on for $ 150 — their cost — but i really don’t want to drive an hour each way to have that done. the repair is ok, but the trim piece on the door isn’t that great. they oversprayed the undercoating and as my vehicle is white, it shows under the door frame.
they do detail the car, but it stank of what they used to clean it when i picked it up and the seats were still damp.
i should have taken the vehicle to IRA Collision, which does a superior job.

The guy was kind of condescending and gave me an estimate MUCH higher than the other places I took it too. Both reading sq auto body and Rawson’s 1^st class in Wakefield had MUCH lower estimates and were much more professional and helpful (Reading sq more small town mechanic feel, Rawson’s more professional feel and slightly more expensive, I would recommend either one far over this one)

This is the 2^nd time i’ve had to bring my vehicle to them spread years apart. The repairs were nothing less than perfect. They communicated very well and gave me updates so i knew how long to expect. Received the car back 1 day early and see that the car had been detailed inside and out even though i only had minor rear bumper damage. Car looks brand new.
I will continue to bring my cars here when in need. Thanks!

I’ve been here twice, and I should have learned the first time. Please do not bring your high end car here. Your insurance company may try to steer you here, but resist. The front of my car is all chipped only 6 months after (this is exactly what happened the first time) They will go the cheapest way possible for instance putting in regular green coolant
when I specifically made them aware that my car required factory approved coolant. Then they lied about it. I refused the car and made them flush it out and add the correct coolant as the incorrect coolant would ruin my new cooling system. Also, as the work was done in the spring, I guess they felt that they didn’t have to recharge the AC. My insurance was billed for it, but it was not done. I had a new condensor, which would require my system be recharged. I had to pay my mechanic to do it, and there were no leaks found. The people here are very nice, but nice doesn’t fix your high end car correctly.

I brought my car here after I had hit something and needed some dents to be fixed. Reading Auto Body Clinic was fantastic. They fixed my car in a VERY timely manner, even quicker than the estimate. They arranged for the rental company to pick me up, and I was able to drop and leave the rental at the Auto Body when my car was done. People were friendly. Service was amazing. They even cleaned the inside of the car for me! They also handled the insurance. I didn’t have to do anything. I’d have given them a 5, but I don’t love that they don’t work weekends, because sometimes it’s harder to drop the car off during the week. They do have an 8 am start time, which is great… but there are no late hours either.
All in all, I loved this place, and would get my car repaired here again. Highly reommended.

PROS: I brought in my Volvo S40 twice to this place. First time I needed a front-​skirt reglued. They did a fantastic job and the price you just can’t beat. The manager (bold fella whos name I can’t remember) was very pleasant, professional, gave me a quote and a time frame and everything was executed to his word. The only thing is that they forgot to scrape off some of the old glue. I didn’t want to return to get this done BUT I did make a second appointment to have my trunk rust spot removed /​painted over. When I returned, they touched up that job at no extra charge. I was happy with the service, speed, and quality of work.
Second time I came back to get a rust spot removed and repainted on my trunk. Once again I was met with a great estimate price, two day time window and they did not dissapoint. The end product looked FANTASTIC! They also removed some of the excess glue on my front skirt at no charge. Because I was tight on time to pick it up, their flat-​bed truck driver brought my car back. The only issue was that when he was unloading the car, the front skirt got scraped a little (under it). Its invisible to the eye unless you lie down under the car, BUT I saw it happen and I was rather surprised that he didn’t do anything about it.
Bottom line is this… You get EXCELLENT service. They do an EXCELLENT job and they know their work very well. Their pricing is more then reasonable and their work is done fast. In my first visit, scraping off some of the old glue should have been done, but for whatever reason it was still there and the drop off was an optional thing they offered and didn’t have to.
I will definitely return and use them again. They are good and honest working team and they charge VERY fair rates. Glad to have met them. A–