Shakey’s Pizza Parlor

Went for my daughters softball trophys and had bad quality my chicken wings were not cooked all the way my mojo potatoes were cold and my pizza was so saucey i felt like thats all we were eating i had a horrible experience hopefully someone from this location will notify me about my experience

Yesterday we ordered a large PCM to go and when we arrived we were told it still wasn’t ready. The staff was so attentive they gave us drinks to go and even gave us a free salad to take home while we waited. Everyone was so helpful and kind and the food was just as great as their customer service. 5+ stars for this location.

Fun place, good food! We love getting this for take out to do «date nights» at home. Joel, the manager, took great care of us the last time we were there and have amazing customer service! We will be back!

Excellent service! Food is average. Waitress Ashley kept checking on us if we’re okay, superb service! Victoria is hot. LOL, but yeah, over all experience is a 5 star! Hi Victoria call me lol

The food is always good but today I wanted to give a few words on customer service. For starters the bartender crystal was awesome and very accommodating for our larger party. Then in the gaming area Maria was extremely patient with the little ones, she made the experience great for them. Kudos to her!

this is by far the best shakey’s i’ve been to! the food is always good & it’s always fresh. they have great customer service especially alexandra!

Service was very poor. Waiters didn’t care about costumers, we had to grab our own stuff. Never changed out the soda told them twice. Food on the ground, wet floors never cleaned up.

Don’t even think about coming to Shakeys because every night all tables are reserved for sports teams and the public has to wait 40 to 50 minutes to get a table. Terrible customer service and the pizza is no beer than little Caesars we come for the mojos and chicken

I went to this Shakeys in Victoria Gardens had a birthday coupon i was unaware that it had expired Melissa s. Was very polite and said let me Ask another worker she asked Ashley and she told her honor it, i felt wow what service she made my birthday thank you Ashley and Melissa for the the awesome service. Also my daughter and i were having our lunch and i know the are no waitresses at Shakey’s but I felt like I had my own personal waitress Crystal was awesome she took care of us like family we have the best service around thank you Crystal thank you for making my birthday as well as we would recommend this place to my family and friends.

This place for being in Rancho Cucamonga is bad! The food is bad quality, old ingredients. The ranch tasted weird and sure enough I got sick. The dough was raw. The t. v“s they usually have the menu displayed have been broken for more than 6 months. The coin machine in the play area was broken down. The owner has obviously cut corners to save money! I do not recommend it. Used to be good too bad I used to like this location.

We went last night to have a good by party for my grandson who left today for the army. The food was great and the service was wonderful. Our server was Deondra and she was the best. She went out of her way to give us wonderful service. There were 12 of us, and that wasn’t easy. I highly recommend shakeys.

Terrible customer service. My card was charged twice & I was given the run around for my refund. The manager was clueless. The host had a stank ass attitude. She was no help what so ever. I will never eat here again. Ended up leaving very upset without a refund. I will be paying them another visit for my refund that was supposedly suppose to go back.

WORST SERVICE !!! We sat near the kitchen and we saw how food piled up on the counter that are ready to be served. Servers just walked pass by it like they don’t see anything. Food sat at the counter for nearly 10 mins waiting to be served. Expectedly, food came cold. Not coming back.

Cool spot. Game room way too small and tv’s could be positioned better. I think its way over priced. But spacious environment, quality food, and family friendly

Nice clean pizza parlor, service was good, had a beer and got the medium fried chicken and pizza combo, at first I thought it was a little pricey, until they brought the food, it was actually enough for two adults and two kids, chicken was good and mojos also. I also got the salad bar, I kinda expected a little more selection, but very fresh and well stocked, it has a lot of stuff, I’m just used to having pepperoni and shredded cheese, not a biggie. all and all, a good meal.

Friday night (1-​22-​2016) My daughter wanted a sleepover for her bday. So for her bday she wanted shakeys pizza. I knew it would be expensive but it was her bday so wanted it special. Well it was anything but special coming to shakeys! Called to place my order at 6:15 pm. was put on hold 5 min! I figured she had forgotten me so hung up and tried to call again and again. No answer. Found that strange but figured I needed to order so I went online and did the online ordering. At this time it was already 6:30 I had a bunch of hungry middle schoolers wanting to eat so I hurried ordered and it said will be ready at 7:11pm ok great that gives me time to get home and feed the girls and start the party activities before the parents picked up some that couldn’t spend the night. Boy was I wrong with that plan thanks to shakeys!
Got to the restaurant, about 7:00 it was packed! One person on the register the phone ringing off the wall and no one answering it! I now know why my phone in order didn’t get picked up! There was one lady in a pink button up shirt working bar areas (where you pick up) I guess since she is dressed different maybe asst manage or shift lead? Well she was running around like a chicken with her head cut off. I got her attention and explained I had a online order. She said «hold on I have others here» ok I didn’t want to go in front of them. I waited about 7 min. She rung me up. And said «that will be $ 74.49» I said «I already paid online» she said «do you have confirmation of that» so I showed her my phone with the email showing I paid. She says ok. All this time I had noticed some pizzas under the heat lamp. It was three large pizzas. It’s now 7:20 and the whole time those pizzas were there. I was thinking hope those aren’t mine since I had been there a long time already. Well she says «we are just waiting for your mojos. I see MANY orders going out of the kitchen of plates of mojos while I am waiting. Well it’s now 7:30 she give me my pizzas, yup the ones that have been sitting under that heat lamp for 30 min!!! Plus the two mojos (boxes not too full I might add!) I decide I better look at the pizzas. Well glad I did! I ordered two large pepperoni pan and one large shakeys special pan. I had one large pepperoni pan and two large shakeys pan. I wait another 5 min to get the pink shirt ladies attention, who is still running around with her head cut off. I yell across the bar saying «my order is wrong» she turns around rolls her eyes and yells back «hold on I have another order» what? Ok so I wait some more! Finally she comes and looks. Says «that’s what you ordered» I said «umm no here is my receipt» she takes it and goes to the kitchen and find out it will be three more min. I wait and wait finally I go to the door near the kitchen. A lady comes out, this one in a darker button up shirt. Saying «you being helped» I explain the problem. She says she made the Pizza herself and it will take awhile. I said «I ordered online and was supposed to be ready 45 min. ago. She turned her back against me to say «well these pizzas take awhile you know. Plus we tried to call the number that was given.» I look down at my phone in my hand and say «nope No missed calls and I have been here almost an hour now, so no one called me.» That was rude! Well pink shirt lady comes to me now seeing I am REALLY getting tired of this. She says «will be awhile for your pan pizza but if you want we have a thin crust pepperoni you can have.» So I took that and off I went, about an hour after I got there! NEVER again! This place is expensive and left a bad taste in my mouth besides the bad cold pizza and the thin crust I didn’t even order! I work as a manager in the food business myself so understand a busy store. I would never treat a customer this way!

All I have to say is wow very impressed with the staff here. They are really friendly and hard working. A special thank you Deandra that was out server she did such an amazing job and really made our party. We were a party of 20 with no reservations and they were still able to seat us in a timely matter. And also a thank you to the manager as well that came and helped out when there was so many customers and she was amazing as well. By far one of the best shakeys experience I’ve had. I’m bummed that I don’t live close to this shakeys to continue to get the amazing experience as we did today

I was left standing at the counter for 5 minutes by myself just waiting to pay. Variety of pizza was subpar

I went to Shakey last night and got their fried chicken which was undercooked. The manager had the nerve to tell me that the bright red part of the inside of the chicken is just a vein and that it’s fine to eat.

The food was awesome I did not expect that, thought it was gonna be like chuck e cheese or Pizza Hut but no it was delicious all of it salad, pizza, mojo potatoes, chicken and the beer !! A must go !!