Inland Empire Extra Care

Came in for a Pink Eye and was in an out within 45 minutes. The Graveyard medical assistant as well as the Doctor were very nice and professional. The only concern was that the patient rooms was very dirty and dated. The floor looked as if it has not been swept in days. The waiting chair and bed were old and dirty. The tray stand liner was old and had a hair on it. These liners should be replaced after each use! Really Gross. Liked the care but the cleanliness is an eye opener.

This place is horrible! Paid my co_​payment To be seen by the doctor waited 1 hour in one of the back rooms. I could hear a game on the t. v I figured the DR. was busy Watching that. He finally comes in and I swear he didn’t even care what I had to say. I tried to explain to him what was going on and tried to show him what I had been taking for the past 10 days and he said «why are you showing me that» seriously??? I told him my sore throat came back «ive been sick for 3 weeks. HE SAID NO. YOUR THROAT JUST LOOKS IRRITATED «he gave me a prescription to fight my UTI and said your good to go… he walked out of the room goes in the waiting room and began to watch the rest of the game. «I KNEW IT» he was so worried about the game he didn’t care that I was in there let alone what was wrong with me. He wasnt even in the room for 5 min and i waited 1 hour in that waiting room and i was the only patient in there. woke up today and my glands are swollen and the back of my throat is all white with red bumps I knew my sore throat was coming back but he didn’t care or give me anything for it. Now this means I have to go somewhere else and pay out of pocket again.
I called today about my prescription they gave me last night because its an antibiotic
I was curious if it would fight any infection or just a certain infection like the UTI
I was placed on hold for 10 minutes. This place is a joke. I believe the doctors name J DOMINGUEZ. He shouldn’t be a doctor.

This place is terrible I wouldn’t even send my dog here! The staff is falling asleep, rude, and don’t even look at you to greet you! Next I go I. To wait to see the dr. And suddenly here comes «speedy Gonzalez» if you will dashing in «hey guys so what’s going on?» Well when I started talking he Rudely cut me off and said oh you have a sore throat ! Then said well it’s viral your fine I don’t give antibiotics for any viral condition ! Omg this dr didn’t even take the time to hear me out on the reason i came In to get checked out! It was DO Jesse Rodriguez! He has no bedside mannerism, etiquette, or manners! Where did he get his degree! This was just a waste of my time and money! Never again will I come here big mistaken. Actually I came here as my second choice only because Concentra urgent care had a three hour wait I should’ve just waited it was probably worth it! Better than these so called professionals! Please!!!

Today was my second time visiting this place… and they confirmed for me that I’m never going back. My first visit was very unpleasant but I thought everybody has a bad day. So I decided to give them another chance a few months later when my daughter wasn’t feeling well (throwing up blood and bad stomach ache). The front desk staff as well as the triage nurse were very rude and short with me. Never really making eye contact or even a hint of a smile. When the doctor came in he examined my daughter and could find anything wrong nor did he order any additional testing to be done to try and figure it out. He instructed me to make an appointment with her regular doctor… I didn’t need to come here to find that out! The doctor left out of the room with no further comments or instructions and went onto the next patient. A total waste of my time.

Never, ever, again. The doctor refused to prescribe me pain medication for my severe ear infection, he said I could take Tylenol. Well that is a load of crap and I really wanted to tell him so, but I refrained. Tylenol won’t even knock out most of my headaches. His excuse was that a narcotic would make me drowsy. Umm, hello! I came in wearing pajamas and I’ve been bedridden for days. Who gives a sh*t if I’m drowsy? Next time I’m going to the ER instead.

This place really amazed me. Staff very unfriendly to say the least. When you’re sick the last thing you want to deal with is rudeness and that’s exactly what my husband had to deal with. Made him wait over 45 mins just to be seen and then once he was seen the dr didn’t spend any time with him before he was prescribing meds for him. He didn’t even bother going over them with him. The pharmacy went over the meds with him. Turns out the once shouldn’t be mixed with antacids he takes, and then he prescribed cough syrup with Codeine in it. Well being a trick driver that doesn’t work either. Ended up calling the manager who’s name is Rachel who was sarcastic as ever and was no help. When asked what her managers name as she laughed and said it was her, finally she said it was the dr. I would truly think twice before you go here. Lots of other Urgent Cares out there that are way more attentive to your needs! I guess I will have to go through our insurance to file a complaint against them.

Quick in and out but the front desk girls are rude. They have a I don’t give a crap attitude. But I love when I can prove them wrong. They told me I wasn’t eligible for insurance. I said let me call and got it verified. Thank you!
Do what you’re paid to do ladies. You might get further in life if you try a little harder.

Staff very nice & polite. Wait wasn’t to bad. The Dr had poor bedside manner, had to stop him to ask about diagnosis and treatment plan. He was in a rush to move on don’t plan to go back.

A back alley doctor in a third world country is better than this place. Jesse Dominguez is a horrible doctor

Nice and simple. Waiting time was fair. Doc was clear about the problem, what caused the problem and what to do about it. Short and simple. Look for Dr Karthik Thenkondar he was very nice! The nurses were so nice! Edelbira she was really sweet.

SO CLOSE & YET SO FAR!
The theme with these URGENT CARE places is always insufficient funding. The personnel in my experience is always top notch and this place is no exception.
My son & I showed up at 5:15am 02÷05÷16 to be greeted by «Manuel».
I suspected that my son may have pneumonia and we needed a chest Xray but to our dismay «Manny» informed us that the Xray machine was down. He offered to treat my son anyway and
I declined but a few minutes later I changed my mind & when I returned «Manny» proceeded to do his job & do it well!
I did the usual paper work & we waited about 15 minutes before we were called. There’s a spacious waiting area with plenty of seating and a big screen TV.
My son is Autistic & when I informed Manny of that fact he quickly adapted to my sons uncooperative nature with patience & understanding.
Then Dr. Dominguez just put the cherry on top & continued Manny’s momentum with even more patience, understanding, knowledge & professionalism. He’s not one of those Dr’s that talk over you & won’t hear your concerns. He heard me out & acted accordingly. Dr. Dominguez was extremely thorough, gave my son a full exam and had him use a nebulizer to facilitate breathing.
I just want to thank Manuel & Dr. Dominguez for their patience & professionalism.
Here’s the breakdown of this review:
Waiting Area: 5/​5, Wait Time: 5/​5, Medical Assistant: 5/​5, Dr: 5/​5, Equipment Dependability/​Availability: ¹⁄₅.
Overall Rating: ⁴⁄₅.

After visiting our pediatrician following our last visit, I discovered that the follow up care information the Urgent Care provided us was incorrect, the treatment they provided was most likely unnecessary and not SOP, and they completely failed in mentioning symptoms we should look out for, like a concussion, fever, weeping wound, etc.

I have been here multiple times, usually at wee hours in the morning… And every time I go, I wait for a very short time and the receptionist I see is an okay person (hence the two stars) but the doctors during those hours are complete A-​holes. They are rude, careless, disrespectful, rushing and very snarky. I have decided after my visit tonight, I will no longer be going there. Honestly, I’d rather pay for a visit to the ER than go back here. They prescribe you medication, don’t tell you the side effects or dosage or even look at you when they are talking to you. All they do is stare at the clip board like they don’t give a flying anything… If you need to see a doctor, just go to an ER; if you decide to go here, be ready to be disappointed. So livid. I feel so disrespected.

Do not take your children here!!! My son wasn’t feeling well. He had been throwing up, with diarrhea. The night before he had a fever and a runny nose. When the doctor saw us he was so inpatient with my son. As soon as he stuck the tongue stick in my sons mouth he started to gag. And the doctor kept telling him to open his mouth before he finally took the stick out. Obviously my son wasn’t going to be able to open his mouth is he was choking on the stick. The doctor then quickly said «so I guess he has a cold, a virus, a sort of flu. Do you want me to give you something for his runny nose» I said I guess I’m just confused as to what was going on with him. Then he leaves. And then my son throws up! I mean my son wasn’t feeing well allready and then he makes my son throw up! I’m never going here again!

Inept staff. Go anywhere but here.
Went in with an obvious fracture in my finger. After seeing the xrays the doctor determined that I had a badly sprained finger. It took questioning him several times to get him to look back at the xrays and notice that it was broken.
Why should I, the patient have to tell «the doctor» to do their job properly? All they did was recommend I use a splint. How can you be in the medical profession and not know what the hell you are doing?
A docter a saw at a different office immediately noticed my fracture and only took xrays to confirm his diagnosis. An actual medical professional.

Recommend. I waited about 25 minutes to be seen, which for me is a shorter wait-​time than I’ve ever experienced! Everyone was kind and time efficient. This location is open 24 HRS, so if you are ever in need of urgent care anytime after 8pm this is the place for you. I rated this place a three because the facility and the medical equipment were a little dated.

These ladies are very RUDE. It seems as though you’re bothering them when you go in for services. Guess what? If you don’t like your job… quit. Plain and simple. Went in to be seen and as I gave them my insurance information they said «the doctor stepped out for a procedure and won’t be back for another hour» REALLY?! Isn’t this an urgent care? If I wanted to wait that long I would’ve gone to a hospital. It probably wouldn’t be too bad waiting if the front office and the lady taking you to the back were nicer.
Another thing, this place feels like you’re walking into a Petrie dish of germs. Yuck. As another reviewer mentioned the place has over flowing trash cans and has urine samples just sitting in the restroom. I was instantly grossed out especially taking my two young children inside.
I won’t be returning. Save yourself the aggravation and go to another facility.

This place is mediocre at best I’ve been to the urgent care twice…
First time, I had severe abdominal pain I took a urine test and told doctor Moses Nasser I had gallstones but never had an attack like this… Took 2 minutes to look at my test results and told me it was my gallstones, 2 weeks later I was admitted into the ER at arrowhead regional medical center for ACCUTE APPENDICITIS.
Second time, today
I had a severe infection on my ear lobe, dr. Nasser took my earring out and swabbed the bacteria to run a test on the cultures in my ear. He never came back, instead he sent a nurse in with my prescription. Didn’t bother cleaning my ear or have a nurse do it or tell me what bacteria I picked up. Wtf!
The impression I get is the staff here barely passed their classes or are just interns and simply do not care, how can you treat an infection by simply writing a prescription?

Took my mother to to this place it was amazing. In the past I’ve had bad experience with Urgent Cares’ and at this place the staff was kind and doctor was caring!

2 very very bad experiences here. Only reason we came here was due to their office hours. I rather be Sick over night then go here ever again. 1^st time our year old son was having a terrible cough. The nurse comes in, doesn’t explain anything. He straps this breathing machine on his face and walks out. The way he put the breathing machine on his face looked so uncomfortable and was poking him in his eye and he’s just crying. 2^nd we went in because my wife was having headaches, nausea and no menstrual cycle in months. The doc comes in and says take this medicine for the pain. Not having inquired about anything! We basically told him to do his job and check if she’s pregnant. Which came back positive. Your giving a pregnant woman pills she’s not even allowed to take! Again never will I come here again!