Concentra Urgent Care – Rancho Cucamonga

Horrible place. All of the bad reviews are correct. PT side is ok.
I came in for a back injury at work 2.5 weeks ago, I’m worse, not better. They did order an MRI which I was told could take a month to get authorized, scheduled, done, read and finally give me the results. Nope not doing this for another month! I can barely walk with a walker. I’m going to call Kaiser today. Enough is enough!

If i could give this place no stars i would!!! 1 ½ wait for a ten-​second ppd test. Mind blowing!!!

2^nd time I’ve been here and referred to the ER.
Not sure if they can’t/won’t treat me or it’s a coincidence.

My stars are strictly for the cleanliness and beauty of the place. I brought my husband here for his sinus’. So far, service is okay. But again, the stars are ONLY for the beauty of the place and location, which is less than 5 mins from home.

If i could give this place zero stars i would. Ive used this site several times out of convenience and everytime turns out worse than the last. Today i had to do a test and the girl in the front had no clue how to charge me or what forms to use. We’ve had this same problem everytime I come here. You would think she has it down by now. I have the same problem with her everytime. To make things worse the girl who did my test spilled my results all over the counter. As it was they were only able to collect a small sample from me. As a result of her spilling my sample I had to wait around an extra hour so that they could collect another sample. She didnt even apologize or try to rectify the situation. I understand it doesnt take much brains to process paperwork and collect a sample but concentra should at least employ people who have enough sense to try to resolve the situation in a professional manner. Kristi A and the girl upfront are literally incompetent.

STAY FAR AWAY!!! If you like waiting over an hour for a 10 second TB check, watching every other patient get seen while you just sit there and rot, then by all means come here. Personally, I would rather have a root canal. I’m a home health nurse, and my husband is a surgeon who also does workers comp cases. We have referred this clinic to patients in the past. NEVER AGAIN!!! This is so unprofessional. There’s not even an acute case here to justify any kind of wait, and the waiting room is far from crowded. Sooo disgusted!

This place was a big waste of time. Took forever to get inside. The people there seem like they
Don’t care about their job

Absolutely ridiculous! I had a scheduled appointment at 7:30pm and it is now 11:15 and I still have not been seen by the doctor!!! I’m appalled at the wait times. There are hardly any patients here… if I performed my job as slow as this I would be fired for incompetence! Come on guys! Really?!

Had a scheduled appt at 730pm. It is now 920 pm and still waiting. Haven’t seen or hear from the doctor. The place had 3 people waiting. It is not busy at all. There is plenty of staff both at the front desk and doctors. There is more medical personnel than patients. can’t figure out the delay. Girls at the front desk are conversation, laughing and having a great time. Still waiting…

Don’t waste your time and money here. Especially if you’re seen by Dr. Sexton. 70 plus year old who should be retired. Diagnosed me with bronchitis. Given bactrim and robitussin dm. Really? I went on faith with this one. 4 days later I’m still in the same condition. Husband went to a different urgent care for same diagnosis. Rocephin shot, zpack and methyl dose pack. 2 days later he’s doing great. I called the urgent care and they told me to go to er. That he’s not one of their regular doctors. Because they didn’t do their job I have to go elsewhere and pay more. Wtf! I couldn’t even get them to call in the right prescription. Come back. Never again.
I’m filling complaint everywhere!

This place effing sucks! Do NOT come here! I got injured at work and unfortunately this was the closest urgent care to us. Please tell me why it took FOUR HOURS to see the doctor for only FIVE MINUTES?! I needed an X-​ray, so the rad-​tech took me back and she was very fast, but the radiologist wasn’t there to examine my X-​rays so the doctor sent me on my way. Stupid. I get I call the next day confirming I have a fracture, so I had to go back the next day for a check up. I had an appointment and STILL had a long wait.
Oh and I’m pretty sure the entire staff that works here went to a non-​accredited school because they don’t seem to know what they are doing
Save your time and your money and just go to DV URGENT CARE up the street off milliken and foothill

I came here for a complete checkup for an employer. I got here at 6pm. Time in the waiting room was very tolerable considering the amount of people. The staff were thorough, got me in by about 8 and through the process very quickly including drug screen, blood tests, etc. I got into the exam room at about 830pm. That was the problem… I literally sat in the exam room for 2 hours. I would’ve thought they forgot about me if I didn’t open the door to make sure the flag was out for me to be seen. the doctor came in at close to 1030, very nice mind you… no complaints of the doctor. I was finished by 1105 pm and well… im writing this review while sitting in their waiting room right now … called up and leaving now at 1115… LIVE REVIEW!!!

Went in for a work related issue. I have to say, it made my day. It was the most entertained I have ever been at a doctors office. The front desk staff was amazing and the nurses were awesome. The doc was funny which helped my bummed out mood at the time. They did xrays right in office so that was so convenient, doc read them and came back with results. I was so glad I didn’t have to wait a week for them. The radiology techs were the best! (plus one of them was cute with an accent) I was very pleased with the service there.

I wanted to give this urgent care a good review. I was there tonight with my son and although we were there a few hours. We were treated with kindness and respect! All the staff and attending doctor were really nice! The doctor seemed experienced and took time and care for my son. They even treated us to good snacks, water, and good coffee! I would recommend this place for their professional service if you don’t mind the wait.

LACK OF STAFF DIMINISHED 5 STAR REVIEW!
I went in on a Sunday afternoon. I felt like crap. The staff was friendly and got all my info and I sat for a about 20 mins before I was called to the examination area. I waited and waited in the exam room for the doctor for well over an hour. Dr. Burciaga to the rescue! What a nice man and an even better doctor! Dr. Burciaga was patient but what impressed me most was he was extremely thorough. Next thing you know I’m doing a urinalysis, EKG and a chest Xray. Turns out I had Pneumonia. No wonder I felt like crap! Just wanted to thank the Dr. and the staff for the care I received. All the while they were serverely understaffed. Just one Dr. and the poor medical assistant that was caring for me was running back & forth to the reception area because at times she was the only assistant. Come on Concentra Urgent Care your staff and your patients deserve better than that!
Here’s the breakdown:
Dr.: 5/​5, Medical Assistants: 5/​5, Waiting Area: 5/​5, Wait Time: ²⁄₅. Overall rating: ⁴⁄₅.

I had an appointment for a DOT physical on a Thursday afternoon. The entire process between waiting, getting into the exam room, and out the door took 3+ hours. WITH AN APPOINTMENT. If I had to wait that long at my primary doc to get a physical done, I’d be out the door and looking for a new physician.
When I was collecting my paperwork on the way out, the gentleman at the front desk said, «Oh, looks like we got you out of here pretty fast today!»
My response: «If you think 3 and a half hours for a physical is fast, you guys need to do some serious re-​evaluation of your efficiency. And you should also check your Unilocal feedback.»
He didn’t have much of a response after that.
Bottom line is, they’ll get the job done ok if you have simple needs (basic urgent care stuff). Just don’t go here if you’re in a hurry or have a schedule to keep.

Waist of Time for us, throw your money and time away.
We visited at 2am and after filling out
the paperwork, waiting 45 minutes
in a empty waiting room we were finally
walked back to a room to wait for the doctor.
When he arrives (20 min later)
He has bed head and is lethargic
he takes a look and clearly has not
a clue, he asks a couple of non related
questions and says «we do not carry
medication here, you would need to go
to the ER».
WHAT? PARDON ME WHAT? Well the
heck with that, I demanded a refund
while the «Dr» asked the counter person
why don’t we carry antibiotics?
When we were in the ER, we were
told not to waist our time in the future
just come to the ER
It might be a longer wait ‚
but at least
treatment is available at conclusion.

I have mixed feelings about this place. I went in for a medical evaluation for a potential employer, and it was not a very smooth process. The clinician who was seeing me, Eric, was great. Knocked my vision and hearing tests out in less than 10 minutes. I had an appointment and wasn’t called back until almost an hour after my scheduled appointment time. I expected this, given how all medical offices take awhile. The part that was horrible, was that I waited in the exam room to see the doctor for over an hour. I finally said something, and they had forgotten I was in there. They literally forgot.
I learned that this facility is not just an urgent care. It does a variety of things, including: workers compensation, disability, accupuncture, employment evaluations, drug screeing, emergencies, etc.
Do not come here if you are sick. There are at least 10 people in the waiting room at all times for drug tests. I felt bad for the people who were there that were actually sick, or hurt. They had to wait while others got called back to pee in a cup. The clinicians and doctors are good people. They just seem overwhelmed.

Omg! This place is the worst!!!
Go elsewhere you will be miserable here. Going on 4+ hours. All I keep hearing «it’s going to be another 10 –15 minutes»… 1 hour later «it’s going to be about 10 minutes more minutes»

April 6^th and 7^th have been the most miserable days for me since my work related back injury due to the doctors at Concentra. THE ONLY redeeming quality was the excellent customer care of the nurses in the front lobby as well as those assisting patients.
The way I have been treated at Concentra was like that of a child. I was interrupted, talked over and most irritating felt like my concerns were not being heard (which they weren’t). I am a childcare teacher and hurt my back as I was about to lift a 2 year child for a diaper change.
I was told that I am ok to go back to work even though I can hardly walk. Knowing my work place they are going to put me in the Kindergarten room which still entails a lot of movement and being able to attend to safety of each child.
How can I do that if it hurts to stand or sit or do anything?! I can’t even shower, let alone get dressed by myself. I am extremely disappointed with the treatment I received from both Gary Scofield and Michael Greenberg.
Another complaint the changing of my anticipated date of maximum medical improvement over the course of one day. On the 6^th it is anticipated that I’ll have improved by ⁵⁄₂₈. Today (the 7^th) the anticipated date has changed to April 21^st.
How is that possible when I haven’t even begun one session of physical therapy? Or the fact that it has been ONE DAY since the initial appointment?
I pray for the staff at Concentra that the severity of my injury doesn’t increase because they can expect to receive a lawsuit in return.