Sound Station and Secuirty

had to replace outdated Drone communication and they did it in half an hour… worried that the upgrade process would be a hassle but it all went smoothly. Thanks Josh.

Needed a head unit, door speakers replaced and also wanted a sub installed. I walked in the store and the associate left me to walk around and see their products, which I prefer when shopping. Shortly after that Tyler (associate) greeted me and asked if I needed some help. He listened to me attentively and slowly walked me through various products for each piece I was looking for, gave me all the pros and cons of each, then sat me down to do some pricing. I felt the pricing was fair and equitable for my budget, and he also gave me discounts where possible. After the installation he walked through using the audio equipment, and while conducting the orientation we both noticed an issue too which he promptly had corrected by the technicians. I felt like my overall experience was wonderful in conducting business with them, and the staff (Tyler as well as Josh) and the owner were more than happy to help me accomplish what I had mind. I’ve been installing my own car systems since the early 90’s and have dealt with various car audio businesses and would rate them amongst the best. I got what I paid for and feel as though they would stand behind their work and equipment if anything were to go wrong post installation. I highly recommend the uninitiated as well as pros give them a try.

I went to this store twice. First time around was very quick in and out. I was given a speaker mount/​adapter that didn’t exactly fit and so I went back the next day. Even though the store policy is not to give refunds, they were able to exchange the product without question.
My second visit was very helpful. A store representative worked with me at the car for quite a while and made sure the speaker would fit in my car door panel.
I wen back home and was able to mount that speaker without issue.
This place gets my seal of approval. I even got a call from the owner! :)

I had an absolutely awesome experience with these guys. I upgraded my wife’s sound system for an early valentines gift. They went above and beyond to help me surprise her. Awesome customer service, next day turn around time and comfortably priced. The look on my wife’s face was awesome and it was worth every penny. Customer for life!

Markup their products way too high compared to others locally and especially online. A phone call got me a price of $ 199 on a piece I needed — it was $ 239 in Durham but when I got to SStation it was suddenly $ 299 and out of stock so they tried to upsell me to a $ 439 part that is $ 319 on Amazon. They did honor the price eventually. Workmanship — well let’s just say 3 trips on my very simple car audio install leads me to say they may have some good techs but the one that did my job was a goof! Plus they got my car dirty inside and out — there must be a mud pit in the rear of the store. I went to High Output in Garner (good experience with quote) and Radio Active also in Garner (not so good a quote process) and wish I had gone with High Output after my experience with Sound Station.

1976 Trans Am… They maticulously installed a huge system with zero impact on the pristine interior. When faced with an interface problem they stopped and consulted with me right away, and they had a better solution than I had. My car is a rolling concert with no rattles and incredible clarity.
Thanks!!!
Dunne

I will start with the summary and then provide more details. I read through the reviews and had my concerns. After planning, installing and enjoying the car audio upgrade, my experience was «over the top» and walked away 100% satisfied with Sound Station & Security. I would rate 5 out of 5 on professionalism; product knowledge; choice of equipment; quality and value. Anyone considering an car audio upgrade, you need to go to Sound Station & Security.
Now for the details … I have an older BMW which uses 5.5 inch components which limits the options that you can use to upgrade. The car had 10 component speakers which some were no longer working and the stock amplifier had lost channels. You can go crazy and install all sorts of equipment as it all comes down to the money you are willing to spend. With my project, I had a limited budget, but wanted to have a quality sound.
My first contact was with Waiel (owner) which we discussed what I was trying to achieve. We also spent time discussing the vehicle size limits and the potential options. In addition, we discussed how much I was willing to spend and understood the trade offs for the budget that I had set. I spent about an hour listening to my type of music through a various number of products. At the end of my first visit, I was down to two different speakers that I was in-​between. I went home and did my own research to ensure what I was being told was accurate and also checked the price points. Needless to say, Wail was very knowledgable and told me more than what was available out on the internet and the prices were in-​line with several internet stores that I found.
On my second visit, I worked with Josh and narrowed down to the speaker selection that I would be using to replace the OEM speakers. Waiel joined the discussion as we started on how to get more base into the vehicle as I like classic 70s & 80s rock-​n-​roll which is bass heavy. They out lined how we could install a single 10 inch sub in the trunk and port the sound through the steal cage into the arm rest. They recommended a single sub as I did not want to have a car that would rattle on the road and be heard by the next car at the stop light.
We turned to how to power the system as we had the replace the OEM amplifier as channels were blown after 20 years of use. We discussed using a single amplifier which was high budget versus using multiple amplifiers which had a lower investment. At Josh’s recommendation, I decided to use multiple amplifiers in the vehicle so I could achieve quality amplification at a lower price point. We agreed to the price that I thought was fair as I had checked all the prices on the equipment out on the internet to ensure I was getting value.
Now it was install time. To my surprise, the installer, Hector, was able to work within the car in order to install 6.5 inch 3-​way components in front and 6.5 inch 2-​way components in the rear. This was huge as there is a significant sound different between the 5.5 inch and 6.5 inch. The trunk sub installation looked like BMW had installed it with matching trunk liner and clean installation. The sub could not be seen from inside of the car. It took two full days to conduct the installation as Waiel suggested using dampening material to keep the sound inside the vehicle and prevent rattles (this was high on my wish list).
I picked up the car and turned on the concert hall and was blown away. The system sounds like hi-​fi home system, but within the car. I cranked it up and stood outside the car and you could not hear the concert hall that was taking place within the car. Waiel had said to listen for two weeks and bring it back for adjustment. When I brought it back, Hector, (installer) and Josh helped with the fine tuning of the components and sub to finish off the sound to my liking.
As I started at the beginning, you can not go wrong with Sound Station & Security. The staff is awesome and their knowledge of what can be done or not be done within a budget is tremendous. I can’t thank Waiel, Josh and Hector enough for bring a concert hall into my 20 year old BMW.

I jobbed out a Headrest DVD System to these people. I did go to the store and talk with them. I was treated great, had no problems. They were competitive and backed up there installations. More important, when my client brought her vehicle in to have the work done, will she be happy? The answer is yes. She was delighted with her treatment and timely installation process. All good things to say about this company.
I see a one star is on Unilocal.I have only used them once, but had a great experience, both myself and my client.

Needed to get a new radio installed after some low-​life broke into my car and stole the one I had. I stopped here because they are located right next to the gym I go to. I gotta say, the salesman sucked me in. I usually compare prices with amazon or some other sites to see that I am not being overcharged. For some reason this step never popped in my head. And as it turns out, every item they sold me was marked up by about 50% OR MORE of what I found online. I was even quoted DOUBLE on one item compared to what I found online. So after they negotiate a «deal I cant refuse,» they go to work on my car. An hour into the installation, all of a sudden I need another special wiring harness. I should have called it off there. But I allow them to proceed after they cut me another «deal» on the harness. My advice… check prices on the items they are trying to sell you. At least you will know just how much of a «deal» you are getting.

I started looking at stereos for my new convertible sports car and talked to one of the owners named Josh about my needs for the car. I told him specifically that I had a Samsung Droid Galaxy Note 2 and had no interest in any Apple technology radio. I then picked something out under the understanding that it was what I wanted based on my request. The stereo requested was wrong and then I tried to talk to the owner Josh and offered to pay more for an upgrade. I also only had the new stereo for less than a week. Josh said that if I switched than I would be charged for all of the new harness and equipment. I just figured that it was a simple mistake but I also had ordered a dash kit for my Nissan 350 Z that was suppose to be teal but I didn’t figure out that it couldn’t be done the correct way. They didn’t notify me at my office before moving on with installation that was pretty much the same equipment that I already had in my sports car. When the dash kit was ordered which was on back ordered and I was never notified until I called them to see the status. The dash-​kit ran 250.00 and I was charged a 180.00 in labor which is 90.00 a hour. Thats more than most specialist mechanics. So I ended up spending 430.00 for the wrong dash kit and another 550.00 for stereo and installation. I just want to voice my concern and would like to warn anyone of the service that I received. I also was almost charged a extra 150 .00 because Josh didn’t have a record on how much customers pay for ordered items. Please look around and do business with someone else for your own sake. I believe this company does well but when there is a conflict or misunderstanding than they dont honor their customers business or relationship.