Complete Pet Care Animal Hospital at Falls Pointe

We have been bringing our dogs to Dr Conley for 15+ years, his staff has always been very professional, and services outstanding!

My poor pooch had to have an emergent surgery (spleenectomy) about three weeks ago, and the staff could NOT have been more compassionate! they were so patient with me as I weighed my options and took time to make my decision. I felt as though I was the only patient there to them… even though I know there was a full house! Drs. Conley and Haynes were AMAZING, informative and extremely sensitive to my situation. Vet tech (?) Fred? was equally as amazing and compassionate when consenting me for my dogs surgery. I ‘m so incredibly grateful for your service and amazing treatment of both me and my pooch! THANK YOU!!! We’ll be your patients for life… You’re stuck with us as now :)

This place was fantastic. Since my girlfriend’s family takes their two dogs here, I brought our new puppy in for his second vet visit (follow up shots) and from the minute I walked in, the staff was incredibly helpful and friendly. I’d never set foot in a vet before as this is my first pet and was immediately glad I came here. Very clean office (even a little turf spot out front if your dog needs to go) and the nurse who took us to our room even sat on the floor with my pup to examine him! After that, had the shots done, nails trimmed, and all my questions answered! Even got a new puppy packet with samples of a few products and a wealth of information. PLUS, had a question the next evening at 8:30 and was told to call the vet on her cell — which she gladly answered and helped out! Very impressed!!! Will definitely be coming back here for future visits!
ONLY DOWNSIDE (minor one at that): if you’re contemplating their health plan (year long coverage of basics), make sure you sign up BEFORE you pay anything. I paid $ 150 all said and done and then found out that everything would’ve been covered and cannot be retroactively applied — 60 seconds had lapsed! May bring this up if we decide on signing up (wanted to discuss with my girlfriend first), otherwise, make sure you sign up first, then pay your bill!
All in all, thank you to everyone at this location!

We had a great experience at Care First. I like the option to book an appointment online or call. The front desk personnel was very friendly — even though I was slightly late. I thought I was going to be scolded for letting too much time pass between visits but they were very kind and let me know both what my cat needed and what was optional. I did not feel pressured to get every test done (I’ve experienced this at other vets feeling like I was an animal hater if I didn’t do every test/​shot/​exam). AJ was the vet that we had and he was professional and personable. Our kitty can be a pain to deal with but he and his staff were top notch. Clean space, plenty of parking and Saturday appointment options. Overall I am very pleased!

i love carefirst at falls pointe. everyone who works there have always been very nice and accommodating to both me and my dog. my boyfriend suggested this location after having two pets who went there their entire lives. cannot say enough good things about their employees as well as their boarding services.

The staff at CareFirst Animal Hospital at Falls Pointe is ALWAYS wonderful! They treat my cat; Annie with loving care every time I have to bring her in for her asthma issues. Thank you so very much for the BEST EVER Customer service!

The assistant took my dog right in and performed all the necessary preventive care that he could administer. Dr. Conley came it immediately after with such a loving heart towards my dog offering options re: plaque on her teeth, etc in addition to providing all the necessary shots. I value CareFirst service and their love for animals. I would not go anywhere else! Highly recommend.

Great place with great prices! I have a lot of anxiety leaving my dog anywhere, but with friends and family. However, everything about Carefirst puts me at ease. The staff is always very friendly and are willing to answer all your crazy, pet-​parent questions while you are away. $ 30 for one night with three mini play sessions and a bath and toenail trim. Plus, it’s only $ 15/​day if you want to add daycare to boarding. My boyfriend and I love everything about this place and we’ve stopped going to Banfield because Carefirst provides the best care on this side of Raleigh.

Would not take my animals here even in a extreme emergency.
My cat was brought here when she slipped out of my house. I got the tip from one of my neighbors when they saw my signs. i called Care First and they wouldn’t give me the time of day to speak with me, and insisted that they had not had a female black cat brought in the day before. They stated a black male cat (wearing a pink collar, same as my cat) who was turned in was micro chipped, and returned to it’s owner per the contact information on the microchip. They were EXTREMELY rude on the phone, and would not give me the time of day even though I told them I would be willing to wait on hold as long as needed or could give them my number for them to call me back if that was not a good time. Continued to tell me they were unable to help me and basically hung up the phone on me without taking my contact information.
My mother, who had been a client of theirs for YEARS, and spent THOUSANDS of dollars at this office called, getting a much warmer conversation than I did. However they gave her the same story… male cat brought in (wearing a pink collar), identified by microchip and returned to owners who had picked the cat up the day before.
Come to find out it was my cat all along. Care First had sent my cat home with some random person, and then called my mother to let them know the people had now returned the cat, stating it wasn’t the right cat…
First, I would NEVER feel comfortable taking my animals to a vet where they can not determine a male from a female cat (again, wearing a PINK COLLAR). I feel this is extremely basic.
Second, the behavior of the receptionist was amazingly rude, there is simply no other way to put it.
Third, the fact that they bold faced lied about scanning for a microchip also amazes me. My cat is micro chipped, in the exact location where she should be (the chip has not migrated), with all the correct and up to date contact information on the chip. This was verified that same day by my regular veterinarian.
Needless to say, I would never trust these people with the lives of my animals.

We board our dog here & have brought dogs & cats in for checkups. Note – our dog is high fear/​can be difficult to work with & I’m always so impressed with the staff here. I’m most grateful for how they handled him during an emergency situation last year (he was playing fetch in the back yard and somehow got a large splinter embedded in his side – it was awful & occurred after hours). Care First was amazing – not only did they do a great job getting our pup back into shape, but the cost was far lower than I ever expected. Highly recommend these folks to anyone with pets in the N. Raleigh area.

We have boarded our dog at this location many times over the last three years. She always receives excellent care and attention. It’s hard to leave your pet, but a caring staff and a clean facility help make it much easier. I would recommend CareFirst to anyone who needs a safe place to board their pet.