927 West Morgan

Nothing improved while I was there…
— Hallways stink of stale trash and weed. Maintenance comes by (daily?) and sprays in an attempt to cover it up.
— Residents are almost entirely young, partying, college-​types that will be loud at all hours. We had a drunk idiot trying to force their way into our apartment at 3am at one point.
— Turnover in management was constant and ridiculous.
— Paperwork was misplaced, filed incorrectly
— Staff was seen regularly partying with residents. Completely unprofessional IMO.
— Smoke alarm STILL went off EVERY time we used the oven. It was 100% clean, they work off of some sort of temperature sensor that will alarm at the slightest gust of warm air from cooking.
— Garage parking was a nightmare. Broken bottles, double parking in bike spots and non-​residents taking up spots inside the garage during bad weather.
The only plus I can think of was that it was newer styling and close to bars downtown. If you just need a second place to sleep it off after a night of partying, go for it — but its not a place to live.

Okay, okay. It’s time to set the record straight here.
I’ve lived at 927 West Morgan for more than a year now, and yes — when I first moved in, things were definitely… off. The management was brusque and uncaring, the property was not well-​maintained, and yes, there was an issue with the fire alarms. Our first 4 or 5 months was rough.
But then, miraculously (and probably after all of the one-​star reviews here), someone up the ladder decided to make some big changes around here. They brought in a brand new management team, and things have been on the up and up ever since.
The grounds are, by and large, kept much cleaner (although it’s tough in this neighborhood to keep up with weekend revellers…), rules are actually enforced, and the management organizes really great events that help make this a neighborhood instead of just an apartment complex. They offer a free yoga class to all residents once a week (I know, because I’m the teacher :) and host a monthly happy hour at a nearby bar. There’s a community brunch once a month, and monthly patio drinks with our neighboring restaurant, P.G. Werth’s.
It’s really become an awesome place to live, and the location is unbeatable — close enough to walk to everything, but far enough from the epicenter of nightlife and citylife that you feel like you can escape (my apartment faces one of the interior courtyards, and when I take video calls for work, they all think I’m at some kind of resort).
It’s awesome to invite friends over — we’ve got great communal spaces, and two gas grills for cooking dinner by the pool. The apartments were likely hastily constructed, but the new management has done a ton of work to fix the issues caused by that initial rush. There are some little quirks in the kitchens (you can’t always open all the drawers at the same time, etc), but the walls are solid, and it’s surprisingly quiet. My neighbor is a professional musician, and practices his upright bass in his living room, right next to our bedroom, and I can *barely* make it out.
And now the fire alarms only go off occasionally at dinner time when someone’s burning something in their kitchen. At least we know they work! :)
It’s been amazing to watch this place transform over the last 6 – 8 months from a couple of apartment buildings to a real community. I’m loving every minute of it :)

Do not be fooled by their exaggerated advertising or the promise of «luxury urban living». I moved here a couple months ago and have been completely dissatisfied by the facilities, personnel and apartment itself. In fact, I am so dissatisfied that I am currently attempting to break my lease. The apartments themselves are poorly constructed and designed. The cabinetry and appliances are cheap and were either hurriedly installed or installed by sub-​par contractors.
The management office: initially they were extremely helpful and courteous. However, the moment I had a complaint they became rude and very unhelpful. I discovered a couple weeks after move-​in that there were black dog hairs on my carpet from a previous tenant. They refused to clean the carpets as I had «lived in the apartment too long». This is just an example of their total lack of customer service.
The exterior of the building is poorly maintained, with obvious issues taking weeks to be fixed. Now, today the electronic garage doors are not working. Not only are cars stuck in the garage (including mine) while others cannot enter the garage, I just heard from a neighbor that the leasing office has been aware of this all day.
Again we see a complete lack of customer service; how hard would it be to send a mass email or leave a note on tenants’ doors?
Be cautious before renting here and make sure that you understand and accept all of the issues that 927 West Morgan has! I really hope for their sake that they fix these issues but for the time-​being, they are left with many very unhappy residents.

Located just one-​convenient block from the Raleigh Central Prison, 927 West Morgan is surely a place to ‘live life to the nines’, that is, a nine on a one-​hundred point scale.
Falsely marketed as luxury urban apartments, living here is anything but luxury or ‘living life to the nines’. In just over a year of living here, I am disgusted with the building, management, and maintenance of this community. There are many complex issues leading to the dysfunction of this apartment community, however, the ever-​revolving tenure of property managers are often ineffective and overwhelmed with the task of ensuring that the basic needs of the community (in terms of administration, function, and cleanliness) to be a priority. The constant shift in personnel makes it difficult to see true progress to transform the place into true luxury apartments. Further, the management does not strive for excellence or anticipate potential problems in order to effectively serve and maintain the community. I make note of this first in my review, as it is essential to understand that the residents of this ‘full-​service’ community are reliant on the management and maintenance staff to address and appropriately manage all of the problems this building experiences.
As other reviews have noted, this community was extremely poorly planned and constructed. This has resulted in an exponential amount of structural and engineering hazards that effect the residents daily. What is frustrating is that the management constructs this ‘damage-​control façade’, stating that 927 West Morgan is new structure, so there may be a few «minor» issues, as most buildings experience. This, however, is not the case. The issues with this structure are constant in that a permanent solution is never put in place, as are the vast majority of issues not addressed properly. Some of the most critical and on-​going concerns are:
01 Alarms: As noted in other reviews, the fire alarms sound excessively and at all hours of the day and night, and frequently at multiple times in a single day. This is irritating as the issue has yet to be truly fixed; management blames ‘cold weather’ or ‘new construction kinks’. It is important to note that this is also partially due to 927 being a mixed-​use structure, so if a commercial-​space fire alarm sounds, all of the residential alarms sound as well (an example of the asinine planning and construction of the building). It is most alarming because residents have started to ignore the fire alerts as there are so many false alarms – this is a huge safety concern.
02 Grounds: Poorly maintained grounds; both interior and exterior. The outdoor common grounds are routinely covered in a mixture of fresh and decaying fecal matter, as well as college-​student type litter such as (broken) beer bottles, cigarette butts, condom wrappers, and other unidentifiable waste. Further, the ‘dog park’ (or fenced rectangle of mushy filth and wood chips), is littered with a large amount animal fecal matter. This is largely due to the fact that the pet waste stations are routinely full of collected waste, and that pet waste bags are not often refilled. Coupled with a young, college-​type student resident demographic who are not accustomed to the responsibility of pet owners to supply and use waste bags, this is just a unsanitary disaster. I have written many notes and spoke directly to the management no less than ten times (this is not an exaggeration), and it is not rectified.
The Interior common areas, halls, and a courtyard are not well maintained. Routinely, these are just a sampling of problems: scuff marks all over hallway /​common area walls; dirty carpeting; filthy /​smelly elevators with lots of debris that aren’t cleaned very often, cigarette ash, oil stains, etc.; dirty restrooms in the fitness rooms and common areas; leaking water from the ceilings leading to extensive mold problems, walls, fixtures, etc.
03 Quality of Living Spaces: The apartment interiors are ridiculously cheap, have terrible appliances (who cares that the appliances are new if they don’t work?) and are just poorly designed. For example, the stacked washer/​dryer has been replaced or serviced at least four times; the dishwasher doesn’t work very well in terms of cleaning power; the handles on the refrigerator consistently fall off even when parts are replaced, etc. For example, I can not open my closet door when my bedroom door is open; the doors overlap by about a half inch. Also, the baseboard molding is cheap MDF and looks terrible. All of the bathroom and kitchen cabinets have cosmetic blemishes. All doors are hollow, and have only one coat of primer. HVAC /​Ventilation– some apartments, like my 1bedroom, does not have a air-​return, so how does air circulate the space? It doesn’t; condensation and stagnant air abounds. The list goes on…
What’s positive about 927 West Morgan? Good location to access both NCSU and downtown. That’s it.

The fire alarms have gone off AGAIN. This time no fire and no water leak! A broken fire alam I was told! Yes the fire alarm went off last week for a water leak, but it’s happening all the time. The pipes need to be worked on. Keeping the building in working order (without faulty pipes) is a must and not being done appropriately. The many animals in the apartment are being tortured! The managers are becoming extremely rude and are very quick with excuses but haven’t done anything for the residents to try and make up for the almost weekly inconveniences.