Preferred Carpet Cleaning

I will give them zero star if I can. I made the worse mistake by calling them to clean my carpet. I thought I could trust a family business, but it was just carpet cleaning for the sake of it. It was just bad. First of all it all started with a lie. John supposed to come to do the job instead his stepfather came and I do not think he knew what he was doing. Some places are cleaned, but most were still uncleaned and stained. He didn’t even use the machine in some parts like in the closets. My 150 dollars with 20 dollars tips just went down the drain. I don’t how they got other good reviews they are just awful. Must stay away from them.

Great professional carpet cleaning service. My hallway and staircase needed cleaning and deodorizing badly. After cleaning, the carpet looks great & smells nice too. Great work guys!!!

I used Preferred the first time with a coupon, and brought them back a couple years later. Cleaned tough stains really well. Courteous and easy to deal with.

I have referred John and Glenn from preferred carpet cleaning many times to our clients at clean force one that have homes and business’s in the greater new york city area, many of these people had properties in the poconos and hazleton area, but asked if we came to new york, I was delighted to find out about preferred and have enjoyed a great relationship of back and forth referrals with outstanding success! Thanks for the great work guys!!!

WARNING!!! Absolutely, the worst service! After I spoke with John on the phone, I felt comforted knowing that his business was a «family-​owned» operation. He gave me all of the assurances I needed to decide to choose his company over all of the other cleaning services available in the neighborhood. His team (two young high school kids, no John) arrived on time, and they were very sweet and tried to do the right thing. However, John had never provided the details that I explained to him over the phone — the fabric, the weaving of the rug — so they had no idea how to handle it. They were hired to both clean our leather couch and our rug, and both were a disasters. For the couch, the kids came supplied with a car wash products that they clearly had purchased before showing up. There was no additional harm done to the leather, but it there was clearly no change, but I was disappointed after John assured me that he could resolve the issue. Still, I wasn’t charged, so I got over it. However, for my rug, the boys tried to use an old, industrial cleaner and it was completely destroyed. The off-​white rug was completely saturated with old, dirty water and the dirt basically was pushed to the sides. In an attempt to suck up the water, all of the weaving on the rug was destroyed. After they spoke to John and provided him an update on my strong disapproval, I was told that they would pick it up the next day and clean it at their location for free. Next day, no phone call. Not to mention that John decided to block all my calls. So now I was stuck with a soaked, ruined carpet and no option to either correct the mistake or get reimbursed. Very, very disappointed to see how a «professional» cleaning service can react and handle customer service. I’m still shaking my head that John would be willing to discredit his family run business by blocking a customers phone call. Nice work, John! Your dad would be proud.

John and Glenn are both super nice. Great job. Great Value. They really want to make their customers happy. Would def use them again, I highly reccommend them!!!

These guys are awesome! Glenn came in, almost an hour early and did a fantastic job.
I honestly didn’t know where to start when I realized I needed my white, micro fiber couch needed to be cleaned. I Unilocal’d… and I stumbled upon Preferred. I called a few of the other «top ranked» companies on Unilocal and they quoted my $ 250 and $ 175 for my L shaped couch, then I called preferred and they $ 150 and could come the same week! The other places I had to wait 3 weeks!
My couch is also known as my 75lb pitbull’s dog bed and Glenn literally made it look brand new! He was in and out in about an hour!
You should 100% use Preferred! Feel free to message me if you have any questions!

They were a bit difficult to get a hold of, but once I reached them they did a very good job. I purchased a LivingSocial deal so it was cheaper than usual, but I’d use them again at full price if I ever needed to!

Late arrival… nice enough tech but carpets were still wet 24 hrs later since they did not use their supposed «rotorvac» tool… I was told it was extra from the advertised rate although their card indicates that is what they use to separate themselves from other similar services. Last and most important, I walked on wet carpet with NEW white sox and they turned brown!

I don’t know what companies those 1 star people used but they MUST be confused. I have been using Preferred Carpet Cleaning for at least 4 years now and I have NEVER had a bad experience. Whoever comes has always been professional and courteous and VERY knowledgeable. They also only use non chemical products. I asked as I have 2 animals and was concerned. On my most recent visit from Preferred, my carpeting AND upholstery turned out beautifully and ALWAYS for a good price. If you are looking for a company to clean your rugs, carpeting or upholstered furniture for a FAIR deal, definitely call John at Preferred.

It seems like this is hit or miss based on who comes to your house. We got an Amazon Local voucher for $ 40 for 3 large area rugs. I wish I could remember the guy’s name who came to clean but he was probably the nicest guy I ever met and did an amazing job on all 3 of our rugs. We didn’t have a bad experience with John when we called, maybe he cleaned up his act based on the Unilocal reviews.

John has been cleaning my home carpets regularly for the last 4 years and is always on time or early and does an amazing job cleaning our carpets and furniture. The one time we did have a small complaint where he missed a spot he was back within 2 days and redid the entire job again for free !! If it wasn’t for john restoring my couches to like new, my wife would have made me buy new ones.
I am so happy with Preferred Carpet Cleanings job in my house I have recently contracted them to clean the carpets on my 85′ dinner yacht, twice a month. They have removed stains, ground in candy and gum and other horrible things from the yachts carpet that we thought would never come out !
And his prices are very fair.

I purchased a Living Social deal for a carpet/​upholstery cleaning.
I attempted to schedule an appointment to utilize this deal to no avail. Over the course of several months, I have placed approximately 2 dozen calls and left multiple voicemails. Thinking perhaps email would be easier for this vendor, I emailed through their website. I have yet to receive ANY response from any of my attempts to contact them. One time I did connect with a live person: he took my information and requested he call me back at 7 pm that evening. No one ever returned that call.
I am flabbergasted at the lack of customer service. Living Social ultimately refunded my coupon and I have filed a case with them to register my complaint. I’ll never use or recommend Preferred Carpet Cleaning.

Bottom line: DO NOT USE Preferred Carpet Cleaning. They ruined my rug.
I discovered this «service» from a living social deal and John, the owner, lured me in with a very good price on a cleaning for my 8′ x 10′ area rug. The rug was in good condition but could use a refresher (since its gray and I felt had picked up some dirt).
After arriving more than an hour late, his guy came in and «cleaned» my rug with a large and to be honest, bad smelling contraption. It appeared when he was finished that the rug looked a bit brighter than before, but the next day, after it had dried there were more than a dozen BROWN WATER MARKS all over my rug AND a MILDEW smell permeating throughout my apartment.
I was leaving on vacation in 4 days and called John frantically for an explanation and so he could fix this problem and he said there were no appointments in the time before I was leaving and to call back when I returned so he could come personally and take care of the problem.
Well…I gave John 10 chances to redeem himself (that’s how many time I’ve called him over the past week so make a follow up appointment) but he has not answered the phone a single time or returned my call after 2 messages.
This was the biggest waste of money I’ve ever spent! My rug now looks horrible (I’ve included pictures of the stains that are all over the rug). If you care at all about your rugs/carpets…stay away from Preferred Carpet!

I was scheduled for a couch cleaning and they didn’t show up. After leaving a voicemail, I got a returned call saying that I had to be rescheduled to next week. Poor phone etiquette and scheduling. Don’t waste your time with this company, schedule one that will show up.