Edible Arrangements

I picked the ‘Berry Thankful’ bouquet for my Mother and had to it delivered to her office. The balloon’s description said it came with a couple small ‘thank you’ mylar balloons which was fine, but I really just chose that one for the fruit itself. The bouquet ended up coming with 3 large ‘happy birthday’ balloons and was embarrassing for my mother who works in a corporate office and doesn’t like a lot of attention. She ended up hiding the bouquet under her desk so nobody could see and calling me asking why i sent it to her. I know accidents happen but how does the ‘berry THANKFUL’ bouquet accidentally get big happy birthday balloons attached to it??? And remember, I did not even add balloons to my order they just came with them. I will give credit where credit is due, the fruit was fresh, hence the two stars instead of one, but it is the principle that gets me here…
When I called the store the manager thought it was absolutely hilarious and offered me no more than a credit for the balloons that I did not even order! More importantly, she really did not seem the least bit apologetic, I couldn’t believe it. I called the corporate number afterwards and got a woman who was even MORE unapologetic and basically told me I was lying when i said the bouquet was supposed to come with mylar balloons because ‘they don’t have mylar balloons’. But it says it right on the description on the website! (
). This was really insulting. Then she told me all she could do is have the store contact me like that was going to help me after I said I already spoke with them. Needles to say at first I was just going to boycott the Princeton store, now I’m boycotting edible arrangements in it’s entirety.
Again, accidents happen, but this was just handled so poorly and these are not cheap gifts. I used to send edible arrangements a lot as thank you gifts or just because as they are nice alternatives to flowers, but I am soo disappointed in the customer service I just can’t bring myself to give them another shot. There are plenty of nice gift baskets out there…

I received a call at 1:30pm today to see if I’ll be home for a delivery. I said yes, and waited. Nobody came and I called the store back at 4:30pm. The woman on the phone tried to call the driver, but she said he did not pick up his phone and was probably driving around making deliveries. I asked for an estimated time of delivery, because I’ve been waiting around for 3 hours already, but she had no clue when it would be delivered. She would not give me the driver’s phone number so I can contact him directly. It is now 6:30pm and the store has closed, and I still haven’t gotten a knock on my door or a phone call. Am I supposed to wait at my house all week for this delivery? This store has terrible customer service and I recommend you use another store in the area. Whoever ordered a gift for me should get some sort of refund or discount!

I placed my order on a Tuesday. When it was not delivered on Wednesday, I called the store. No one answered. On Thursday, still no delivery and no answer at the store, so I called the number for customer service and requested that the order be canceled. Long story short, the fruit was delivered on Friday. Disappointng. Think I’ll stick with flowers.

When I placed my gift order on the Edible Arrangements site, I had to choose from among several EA stores in the vicinity of the gift recipient. I took a chance on the Princeton location and placed my order. I later called the Princeton store for details about my order, and spoke with a lovely, helpful lady who happened to be the store owner. She was wonderful to deal with and she went out of her way to ensure the order would be fresh when received. Excellent customer service. Highly recommended.