The UPS Store

Portland, United States

4.1

Closed now

16 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 503-222-4888
Website:
portland-or-3604.theupsstorelocal.com
Address:
818 Sw 3Rd Ave, Portland, OR, 97204
Southwest Portland, Downtown
Nearby public transportation stops & stations:
0.7 miSherwood
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Bussiness info

Accepts Credit Cards
Yes
Accepts Bitcoin
No

Today

Today 11:00 am – 5:00 pm
Closed now
Local time (Portland) 17:00 Saturday, 12 July 2025

Business hours

Monday 8:30 am – 7:00 pm
Tuesday 8:30 am – 7:00 pm
Wednesday 8:30 am – 7:00 pm
Thursday 8:30 am – 7:00 pm
Friday 8:30 am – 7:00 pm
Saturday 11:00 am – 5:00 pm
Sunday –

Description

Specialties

We are a locally owned and operated The UPS Store location, and we care about our customers. We have the knowledge and expertise to handle all of your mailbox, packing, shipping, and professional printing needs and we are passionate about what we do!

You’ll meet one of our friendly customer service associates when you stop by. All of our associates are certified packing experts.

Whether you are another small business like us that needs help, or simply someone that needs professional printing, customized packaging and shipping solutions, full service mailboxes for us to handle your mail and package receiving, or even shipping large freight items like cars or antiques, our staff can help. We also provide services in graphic design, small business marketing, small business support, wide format printing (including blueprints, posters, and banners) and more.

History

Established in 2000.

Jim Arena has owned and operated this location since August 2000. The original The UPS Store location in downtown Portland, on 3rd and Yamhill, next to the Max Line.

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16 reviews of The UPS Store

No registration required
Place rating: 1
Lake Oswego, OR
FAIL! Dropped by last Friday with a wrapped 16“x20″ framed print to get packaged and shipped out for Christmas. Store quoted me $ 80 for packaging material and $ 40 to ship it out Monday 12÷14÷15 ground for arrival on 12÷21÷15 for a grand total of $ 120…I left.
The following morning I went to my local UPS Store and was quoted $ 20 for same packaging and $ 30 to ship out Monday 12⁄14 arriving 12⁄21 for a grand total of $ 50. Same prep, insurance, everything.
I have worked downtown for 22 years and will never give them my business again. Thank goodness for my HONEST local UPS Store owner…
Place rating: 5
Portland, OR
I drove all the way out to a shipping customer center in north Portland to have some delicate and large items packaged for shipping and they didn’t even have the correct supplies to do so… After waiting fifteen minutes for the associate to look for bubble wrap, I left and came back downtown, in rush hour, to this UPS store. Leesa was amazing, and a total life-​saver… Even though they were busy with holiday traffic, they processed everyone quickly and efficiently. And managed to handle my complicated shipping order with grace and speed. They are absolutely fantastic and accommodating.
Place rating: 5
Portland, OR
Big shout out to Jim. He helped me package a very fragile prop for an event. Even stayed after hours to make sure it got done right. The package arrived to the destination on time and unharmed.
Place rating: 5
Newark, CA
Although they couldn’t help me, she went out of her way to get me a phone number to someone that could A+ customer service. Take note, FedEx!
Place rating: 4
Portland, OR
Pretty satisfied with the service I received today. The PSU location is a nightmare and I refuse to go back — they should take a few pointers on how they handle customer service at SW 3rd. The employees were friendly, courteous and extremely helpful with the transaction at hand. I accomplished exactly what I needed to and got out quick.
I’m so glad shipping a package can be as easy as it freaking should be! This was my first visit so if my good experiences continue, I will definitely update my review to reflect 5-​stars.
Place rating: 1
Manhattan, NY
I everyone I come here there is 1 to 2 people working and I end up waiting 30minutes for help just to pick up an item I already paid for and one of the 2 people couldn’t help me pick up a package.
Only come here as a last resort and if your looking to kill 30−60minutes.
Place rating: 1
Portland, OR
Owner borders or being rude. Will not follow USPS guidelines and will destroy your mail instead of forwarding for a fee when service is canceled. Strongly suggest using another service.
Place rating: 5
Salt Lake City, UT
I went into the store yesterday to mail my sons Blue Star Donuts. No easy task to ship and keep fresh but Jeff helped out so very much. We put the box in a space bag and he sucked the air out with his vacuum and he then proceeded to pack it for shipping. All of the employees at this store are outstanding and go out of their way to give excellent service at the best price for the customer. I can’t recommend this store highly enough. Great Job!
Place rating: 5
Denver, CO
I have had a mailbox at this UPS store since 2008. Jim and his staff have always been professional, helpful, and service oriented. I moved to China for 2 years and they helped hold and forward my mail each month regardless of where I happened to be.
Place rating: 5
Sorrento Valley, San Diego, CA
Jeff was helpful moving an enormous amount of bulky packages.
Place rating: 5
Portland, OR
I had to send my modem back to Century Link today after getting a new internet service provider. They sent me a pre-​printed return label, and all I had to do was package the modem up, use the label, and drop it off at a UPS Store.
I walked in the front door and was greeted quickly and in a friendly manner by the clerk. She took the package, scanned the label, and gave me a receipt, and then after a «thank you» and «you’re welcome,» I was right back out the door and headed home.
It’s pretty much all you could want in a transaction: professional, friendly, quick, courteous, and smooth. It’s obvious the store owners train their employees well. I’m impressed.
Place rating: 5
San Pedro, CA
I am also a The UPS Store owner and, of course, have had contact with many other stores, their owners, and their employees. As with any other franchise, some locations are run better then others. This has got to be one of the best. When I had a package from my location wind up in Portland instead of Los Angeles I needed help. Jim and Jeff went out of their way to travel to the recipients house, pick up the package and make sure that it was shipped to the correct location. Jeff was an absolute professional over the phone. I could not be happier. Jeff, if you ever find yourself in LA and looking for a job, I will have one for you!
Jim, The UPS Store #0755, San Pedro, CA
Place rating: 5
San Francisco, CA
Very helpful and courteous staff. They looked for a least cost solution and when an acceptable option couldn’t be found, they didn’t begrudge the time spent assisting me.
Place rating: 5
Rosta, Italy
Great experience working with this store. Had to UPS a package across the country and owner Jim gave me two prices to choose from. Later, when I had issues with the package delivery, Jeff went to bat for me and got it all straightened out.
Package arrived.
Place rating: 4
Reno, NV
I have a mailbox at this store! the staff are always really nice, very helpful with packages mailing and reciving! I love that they have 24hr access too!
Place rating: 5
Portland, OR
I’ve been using this store for probably 10 years. I used to have a mailbox here and any time I need to mail something, this is where I go. Staff turnover is low, low, low and the quality of service is accordingly high. Prices are affordable compared to places like Kinko’s and I’ve never had any questions brushed off or run into a problem because the person behind the counter didn’t follow through, even the handful of times I’ve sent something to Europe.