River City Environmental

Had an issue with my septic tank in Welches. They were very prompt, solved the problem at a very reasonable price without trying to upsell, and took the time to educate me on all aspects of maintaining a septic system (new to me). The technician who showed up was awesome. They will definitely be my go-​to company in the future.

The service itself was great (flooded basement rescue!).
The business practices are BAD.
Before booking them, I talked to three different persons (including the guy who performed the service) who ALL gave me the SAME detailed information about their fees: cost of truck+crew (minimum two hour-​charge) and water disposal/​recycling fee (charged per gallon). So far so good.
Unfortunately, no one mentioned they also charge per hour for the driving time (from their place, AND to their next client). We found ourselves with a surprise $ 200 to pay. I called and spoke to an unapologetic, unhelpful secretary…
Won’t use this company again… that’s too bad since they worked well (and we get flooded often!)…

If I could give this company zero stars, I would. This is our second terrible experience with them. The owner made amends from the first awful experience years ago, so we called them this year when we started having water issues again. We scheduled them a week in advance to inspect and jet our drywell lines, as water was coming into our basement. They told us they would be there between 7am-​12pm. 12pm rolls around and no one has come, nor has anyone called. I call and they tell me they had some other emergencies but that they’ll be here «at some point.» So, I wait until 4:30pm. No one shows, no one calls. I call back and ask if they’re still coming. Their reply, «I don’t think so.» No apology. No explanation. I can’t believe it. The woman says, «I’m not sure what’s going on, but I don’t think we’re going to make it.» This is the kind of service we got from them over 6 years ago, except then they had excavated our whole front yard and decided to «no show» multiple times over several weeks. I should have learned my lesson then. How does a company like this stay in business? I don’t get it. By the way, we called Roto Rooter after we hung up with River City, and they did show up with a camera and all the equipment needed the next day.

Had an appointment to fix a clogged toilet on a Thursday. 30 minutes prior to the time they were to arrive was notified their truck broke down. Rescheduled to Friday. Work order written incorrectly so when they arrived they did not have the proper size snake. Left me with the toilet removed and in the middle of the room. No toilets worked. Obviously I could not stay there. I was told the other truck would be there that afternoon. When I called to check on the time, they said the next opening was Tuesday. Seriously, four days later? They had no compassion, and were aloof. Fortunately I called Reliant Plumbing in Tigard, who were VERY kind, worked me into their schedule, came on Sunday and did not charge me for weekend rate because I was treated so poorly.

Wonderful company, our house flooded and they were beyond helpful! Can not say enough about how great they are!

Ask for Russ (Johnson) and Oscar (Luna)! Writing about Russ and Oscar directly (not River City)…they make a great team, are very hard working and don’t stop until the job is done RIGHT. They are experienced in their work and can do more than just septic. They had to deal with me (instead of my Husband) for the septic work and always treated me with respect. Plus, Russ and Oscar saved us a lot of money by being truthful with us. We give them a «thumbs up!» Thank you guys!