Oregon Eye Specialists, PC

This review is based on my initial attempt to get a new-​patient appointment today. After about 2 minutes of waiting on hold, the person answering the phone asked if it was a routine visit and when I tried to explain that it wasn’t, she cut me off and insisted she needed my insurance group code before another word could be spoken. I told her I was getting my card and without any warning was put on hold again. I wish I’d read the reviews first, customer service seems to be a huge problem. No thanks, folks.

I will never go here again. I went in for a new prescription for my glasses and then went in a couple weeks later for a new prescription for my contacts. The contact lens doctor could not figure out my perscription and kept saying that my eyes were a «mystery» because my recent glasses prescription didn’t match what he was seeing then. He did not dig any deeper. He ordered various prescription trial contact lenses. A week later I noticed my vision was terrible. I went back to Oregon Eye Specialists and got a new doctor who said I had keratitis and did no patient education with me. She gave me a sample of eye drops and said that should last me 10 days (which did not). The contact lense eye doctor should have questioned why my vision was so off. I ended up going back a few more times to track my keratitis. Each time the doctor would give me a new different eye glass prescription and tell me it’s OK to get new glasses with that perscription. Luckily I had enough sense not to get new glasses until my vision stablized. Otherwise I would have a bunch of eye glasses with the wrong script. This is the condensed version. There were many many more mistakes on there part.

I have been seen at the above facility once a year for the past 2 years. After my first visit I wasn’t completely satisfied as I had to return to have my prescription adjusted.
Whatever stuff happens.
This last visit in August of 2014, was the last time I’ll go back. I went in had a routine exam. Computers in the office were down and to get an appt that fit my schedule I needed to go to the at Vincent office, my chart wasn’t at that location. I left with my prescription changing from +2.0 to +1.0 I couldn’t see!!! Had to have the dr get my chart later days later and write a different prescription.
The woman that ordered the contacts which didn’t order the correct amount and the old prescription strength and because I had opened them wouldn’t take them back. So not only did I have to pay for the wrong contacts I had to pay for new ones. This same woman in question also answers the phone in the Gresham location should look for a new job or start taking some happy pills because she isn’t friendly or pleasant to speak with.
I too just like others just received a bill for $ 35 the date i was seen in the clinic was 8−12−14 the bill is dated 2−13−15 that’s 186 days… Or 6 months and 2 days. Makes me think someone in the billing dept needs to look for a new job as well. How is this acceptable? But guess when the bill is due? Upon receipt. Whatever guess $ 35 isn’t worth going to collections over. I called billing dept, customer service was as expected. Never ever again will I step foot into this place of business and I suggest you don’t either. My post on Facebook is next :)

I went to Oregon Eye Specialists at this location for roughly 4 years before deciding to never go back. First of all, the reason they got 2 stars instead of just 1 was simply for the fact that Su (who works in the glasses department) is absolutely fabulous and I really enjoyed talking with her. She always remembered myself and the rest of my family, and was really nice.
Now the reason they should be at 1 star. I went in and had a routine eye exam with the doctor that I had seen for the last four years. After the fact, about a month down the road, I received a bill from them. It was for $ 35, which I found odd, since my insurance covers routine eye exams completely. It said it was for a contact fitting, which I had never been charged for before, and my insurance had never been charged for it (otherwise I would have gotten a bill before saying the charge was $ 35 and insurance covered $ 35).
I gave them a call and couldn’t reach anyone, because I work during the day and couldn’t get away. I kept doing this once or twice a week, until after a couple of months, I received a second bill for the same thing. I kept calling and left messages on various lines. No one ever called me back. EVER. I eventually called while I was at work, and they explained that it was for when your contact prescription changes. My prescription hasn’t changed for 3 years! When I said as much, they just kind of shrugged it off and tried to charge me an additional $ 15 for being «late». I was transferred several times until I got to the manager who waived the «late» fee and charged me the $ 35 only (which I still shouldn’t have had to pay). She told me I needed to ask the doctor, but he happened to have left the office for another location for good (imagine that).
Long story short: Do not go here unless you want to me charged for miscellaneous items that you should not have to pay!