H&M

terrible customer service. very rude and will publicly humiliate you if they don’t like you. who’d think a trendy clothing company would allow such garbage to represent their line?

I liked this store was very clean the staff was very helpful. I found two pairs of clothes that I chose. The price I would say is reasonable and I pike that this company has started it’s new promotion of reusing old clothes that you don’t want and all you have to do is drop off your old clothes in that green bin and you won’t be worried about them ending up in some landfill and you never know you might be wearing them again some day.

Terrible customer service. I went in to exchange a top that I had bought from this location three days before. It wasn’t located in the same place So after wandering around for 20 min looking for it (without being asked if I needed help one time) I went up to the counter where I found a sales associate looking through some thing but not helping anyone and no one in line behind me. I showed her my shirt and asked her where they had been moved to. She pointed to the front of the store and said «right on that rack over there! You can see it» I looked over to see about 15 racks in the direction she pointed to. So I wandered around the area she showed me for another 20 min. Finally, another male sales associate came out and I asked him where the top could be. He went and looked up the sku # and walked me to the rack where it should have been located. Sadly there wasn’t even one left. How they can sell out of a new top in three days is beyond me. Either way, the first associate didn’t even bother to help me find it. Awful associate, bad stocking, and a waste of an hour of my day.

Big red price tags on racks are not correct. You will pay more for the item than the tag indicates at the top of the rack.
Blatantly misleading prices on top of the clothing racks!

This location has great deals. Customer service can use a great improvement. Agree with the other reviewer about the eye rolling, they would roll — even w/​o the coupon.

In short: cheap clothes = NO CUSTOMER SERVICE
Details: Went in today to do some Christmas shopping and use some expiring «gift card» credit via the Wrapp app. I have used Wrapp before, specifically at this and other locations. I patiently waited through the lines for the dressing room and to check-​out to have a sales associate ring up my puchases. Unfortunately three issues occurred: 1. Failure to provide the openly advertised additional 30% off to all sales item discount 2. Refusing to honor Wrapp gift card– the sales associate provided the argument that Wrapp gift cards cannot be used on sales items. When questioned about where this clause was disclosed (as it is not in the terms and conditions of use on Wrapp) the sales associate proceded to read all the fine print herself. Coming up empty, she ask her manager. 3. The manager just provided a blanket (B.S.) statement that H&M can add additional restrictions whenever. Due to the obvious disregard to honor promotions to make a sale, I chose to take my hard earned money elsewhere. From looking at other reviews, there’s clear concensus on how this location continues to treat customers poorly.

Awesome sales and good quality clothing, yes it’s made in china or other Indonesian countries! What ever happened to ‘Made in USA’?

I ended up finding 2 decent shirts here and my wife the same. The best part is that the prices are pretty low! However there was one shirt, that has a substantial hole in the top of the left shoulder, a shirt which my wife really liked, and the discount they could offer was 10%? Forget that! That hole was only going to get bigger as it was thin material to begin with and it was a hole approx the size of a nickel.
Other than that good customer service at this location, didn’t bother the employee when we kept going back to the fitting room with only one or two items!

It’s your average mall store. The clothed there are of okay quality. The staff are average. You can find what you need at a decent price.

BACKGROUND — I feel super silly reviewing a store because I haven’t reviewed a non-​restaurant place in so long.
PROS — Bigger selection than the Clackamas location.
CONS — HORRIBLE HORRIBLE HORRIBLE customer service. I have given this location many times to redeem its’ customer service reputation. H&M periodically sends out 25% coupons if you are subscribed to their newsletter. Employees here give you the eye roll when you bring out coupon to make your purchase. Wow! It must be so hard on your fingers to push a few extra keystrokes to honor that coupon! If the employee wasn’t an eye-​roller, they would look at your printed coupon suspiciously, ask you for your ID, and call a manager over. Really? You think I would be forging H&M coupons? And if you have the Wrapp app that gives you $ 6 to spend, forget about using it here. There is absolutely NO reception (doesn’t matter what carrier you have, you are now in the Twilight zone), so when you try to pull up $ 6 to use, you can’t! And they won’t honor anything that can’t be pulled up in store.
POINTERS — Customer service level, in comparison with all the other locations that I have been to:
1. Lloyd Center ⁵⁄₅
2. Clackamas Town Center ⁴⁄₅
3. Pioneer Square ³⁄₅
4. Washington Square ⁰⁄₅

AH! LOUD MUSIC! CHEAP CLOTHING! YOUNG PEOPLE! I’m too fat and old to shop here. Maybe not TOO old, but definitely too fat. Fat people, don’t shop here. It’s for good looking people who have mannequin-​like bodies. I gave them two stars because I heard they supported the Zionist movement. Equality for all!

So I do have to say that I had my son and daughter with me shopping for my sons school clothes… daughter had to use the restroom… the nice sales guy said he would hold on to the clothes for me and even gave me directions to the restrooms… came back and he had them waiting for me… thinking I am only shopping @ Washington square H&M

Chaotic as usual, especially on a Saturday. It is probably one of the most frequented places in the mall. AND, probably one of the largest men’s sections which is a huge plus as most H&Ms are dominated by women’s clothes… for some reason the women’s clothing often has better prices though.
2 floors. Also has a kid’s section.
Nice mix of both casual clothes and more professional, dress shirt/​pants.

I have a love/​hate relationship with H&M –much like Forever 21. Each store is (depending on location) is set up differently with hit or miss customer service, strict dressing room policies and terrible lines and chaos at the register.
This particular store is pretty decent and cleaner than others I have been in and aside from the ridiculous line to check out, the trip was very fruitful for the daughter’s back to school shopping. Some clothes are too hoochie mamma for my taste, but as my just about to be high schooler likes to remind me, «I’m getting old»!
BTW, the manager at this location has a great sense of humor and I really appreciated her help in processing our transactions (what I did not approve of, daughter had to use her own money to buy).

The nice thing about small stores is you dont have to be an athelete to find that they dont have what your looking for and the employees actually have a good idea of what stock they have and do not have…
Like Big&Tall… still waiting.

I’m still not quite sure what to think of this place. The service has never been great, but there’s an interesting and new selection of clothes. I got my Bieber hoodie, so I’m happy. No, I can’t stand Bieber, but I love hoodies and I guess when the boyfriend calls something by a name like «Bieber hoodie», it gets called that forever.
This store is definitely a lot smaller than the one in Pioneer Place, but I liked it better for some reason.
This, by the way, may be the worst written review I have written to date. No more writing when sick. Nyquil, here I come!

I was so excited when H&M opened right up the street from me! I dropped in on a weekday to find a few items that were out of stock at the Pioneer Place. They had everything I was looking for stocked in my size, and I was able to locate them quickly. I thought the store was clean and well laid out. It’s obviously a lot smaller than some of there other stores, honestly I wish I could swap spaces with that giant Forever 21, because I find there clothing selection so much more age appropriate for me! The sales people were sweet, and didn’t hound me around the store. The only thing I found disappointing was the tiny section of accessories! I enjoyed the pieces they did carry, but noticed they had several racks with the same pieces on them. I’m hoping for more variety as the store establishes itself.

I heart H&M
Woot Woot! H&M at Washington Square is here! I like that this is the second location that Portland opened up (the other one is located at the Pioneer Place mall in downtown Portland).
Although this store is a bit smaller than the other one, and not much room for dressing rooms, it is a bit tidier than the Pioneer Place one. (Which is a plus when you’re shopping!)
If you can’t find H&M at Washington Square, it’s next door to the Apple store and across from Victoria’s Secret. The employees are helpful and friendly.
If you’re looking for something that would suit a business professional or something casual, yet an alternative to Forever 21, then H&M is for you.

This store is pretty decent when it comes to selection and it’s wearability. Way better than their Vegas store in which is complete trash.
It is H & M after all. They have tons of selections for men. Affordability will not come into your mind when buying an item cause it is.
There is still crowd even on a weekday but the fact remains it might go on for a while due to the ecomomic slump and the merchandise inside the store are affordable.
The men’s side is at the second level. It’s not too crowded (a big plus) compared to their women counterpart which is like a cheap zoo with all sorts of barn animals including cougars.

This 2^nd Portland-​area H&M just opened up on Feb 10^th. I wasn’t one of those crazy people who waited in line opening day because I’ve already done that when the first San Francisco H&M opened up over 5 years ago.
H&M isn’t my favorite store, but it was nice to be able to pick up some basic essentials for cheap every now and then and when I moved to Portland nearly a couple years ago, I missed having one around. I finally had a chance to check this location out today and it wasn’t really crowded. Sure, there were lots of shoppers but there were no crazy long lines and a lot of things were in stock size-​wise (for me, at least). I picked up a scarf and a jacket. Women’s clothing is on the first floor, children and men’s are upstairs.
Oh and for you fans of the current mini-​series Portlandia, there are lots of «artsy» pieces of clothing too (ahem: bird motifs).