St. Andrews at Palm Aire

At first this place was wonderful. We were extremely satisfied with the apartment itself as well as the maintenance. The maintenance team was quick, professional and pleasant.
However, after a year in our apartment, the neighbors upstairs moved out and a new tenant moved in. The new tenant had moved from another apartment in the complex. They smoked constantly and their second hand smoke was filtering into our apartment.
When we approached the office about the problem, they offered us a cheap air freshener. This did not help at all. We went back to the office and told them for the second time that there was smoke coming into our apartment. They said the tenant upstairs has a right to smoke and they can’t/won’t do anything about it. After a couple more months past, we contacted the office a third time. They insisted they hadn’t ever heard about this problem from us. They essentially played stupid.
With no other options available to us, we found a new apartment complex (smoke free) and scheduled a move. Only after we gave them a 30 day notice did they attempt to enter our apartment to fix the issue. It was too late. We had spent months breathing in the second hand smoke and were more concerned with our health than they were.
On a side note, one of our neighbors had all 4 of his tires stolen from his car in the middle of the night. Not a shining example of a safe neighborhood. Additionally, we signed a lease stating the pet size limit was 50 lbs. However, there was a tenant with a 100 lb doberman pincher. The dog would get off the leash and scare the crap out of all the other dogs in the neighborhood. He was still there when we left.
We moved and I wouldn’t recommend this place to anyone. It is a shame because the complex has the potential to be a nice complex, but the office staff don’t care about their tenants. If you want to pay such a large amount to live in an apartment (this place wasn’t cheap), there are several other complexes that are nicer and treat their tenants better.

Exceptional customer service and maintainence. I have lived here for a couple of months and am nothing but happy with everything about this place. One of the sales people went out of her way to help my transition into these apartments from out of town. She went and took pictures of the unit for me and emailed them to me very fast. In this day and age it is great to see that some people still give great customer service. I feel very at home here and I cant say enough good things about the staff. I highly recommend!!!