Wilson Property Management

Mike and Jennifer have been wonderful through out our rental time with them. They were quick to fix any minor issues that came up with the house. I’ve never rented through an agency before and they made the whole experience very smooth. I would highly recommend them for anyone looking to rent a property.

Overdue by 8 years… I am a renter who could not say enough good things about Wilson. I’ve been renting the same home for 8 years and have only had the best experiences. There have been breaks, leaks… Even a lock-​out and my issues have always been met with a prompt and helpful response. Rich is kind and timely and communication is easy. As a single mom, I credit Wilson Property for providing me a safe and consistent environment with which to raise my children. I’m only sorry I didn’t write my review sooner!

I have rented through Wilson Property Management for about a year and a half. Things were fine, a little slow with responsiveness, but nothing too major. Then one night, our entire place flooded. We called the emergency line and surprisingly no one answered. We were told from the fire department that we were not able to stay there, so had to find alternate living arrangements. Through the entire process, they took days to respond to emails and would never return a voicemail. We told them that we wanted to terminate the lease, and in the lease we were able to if displaced. They could not guarantee that, even though it states it in the lease. Five days of craziness, getting displaced, having to find a new place, move out of our old place, and switch everything over, we were finally released of the lease. Per the lease, we were to get our security deposit, rent reimbursement for the reminder of the month, and rent reimbursement for the days that we were displaced. We received the security deposit 21 days after we handed in the keys (which was the length stated in the lease). Conveniently, they do not state a date for the other reimbursements to be paid by. I received the rent reimbursement for the remainder of the month a month and a half after terminating the lease. When I received it, I saw that it did not include the days that we were displaced (5 days of rent). I went back in and they said «We’ll talk to the owner to send more money», it has now been 2 weeks since then and still nothing. Called today, and finally got someone to answer, and they said that all I can do it wait, and if the owner decides not to pay then I can take them to small claims but they will not pay us, even though it is in THEIR lease. This property manger is not responsive, I have emailed and called at least 10 times with no response. They do not know their leases, and are shocked when you point it out to them. I will never rent thru them again and I recommend that no one does unless you want an on going headache.

Worst property Management. They managed one of our properties in the East Bay. They never did inspection. Because of their negligence the house had a fire and we had to foot the bill. We were out of town and so we depended on their input. Once we visited our property we were shocked to see OUR HOME. it was stinking, mold every where, windows were broken, oven wasnt cleaned for ever. Carpet was filthy…
we had to remove the tenant and spent over $ 25,000 to fix the house. owners and tenants both must avoid them. If you need further information, details and pictures contact me.

I have been renting from Wilson for over a year. I have had a very positive experience with all of the employees both in the office and in the facilities departments. Email inquiries are always addressed right away. Any problems that I have had with my older unit have been addressed in less than 24 hours and have been remedied with an equal if not better solution. When concerns are brought to any staff they are handled in a professional and timely manner. I always drop my rent check off with a smile knowing that if something goes wrong this month, my place is being leased from a reliable and respectful company.

We originally hired WPM to assist with setting up a lease to rent our home that we moved out of in 2011, but quickly realized that hiring a company to manage our rental home would relieve a lot of stress… so we hired WPM to manage our rental. Throughout the last 2 ½ years, they always returned our telephone calls, promptly addressed our Tenant’s concerns, and answered our questions. We requested that prior to doing any work that WPM notified us first to understand what was the issue. We promptly gave WPM notification to proceed with the corrections so that the Tenant’s issue was corrected quickly with little inconvenience… whether it was replacing the dishwasher with a new unit, replacing the shower head, repairing an electrical power issue, etc. WPM protected us (Landlord) as well as addressed our Tenant’s concerns quickly. We decided to sell our home, but should we jump back into being a Landlord again, it will be a pleasure working with Cassie, Rebecca, Sherry, Anthony, Rich and the rest of WPM’s Team! Thank you for relieving the stress of being a new Landlord!

WARNING!!! If you’re in the market for a rental from Wilson Property Management, please take my advice and go the other way.
I would rather be homeless than live in a place managed by WPM. They are completely unprofessional and will not call you back unless they need something from you.
After our disturbing encounter with them, we avoided all properties listing them as the management group. They cater to the property owner not the renter.
Serious, run, don’t walk the other way.

PATHETIC. That’s all you need to know when attempting to deal with these loony tunes. They’re located in the hub of silicon valley yet their website is designed for MS-​DOS.
If you try to call them you WILL get a machine. That machine will never give the message you leave to a human; which means you will NEVER get a call back.
Their website is updated once a millennium and chances are if you see a property on their site that you like, someone applied for AND rented it months before.
If you can’t tell by this review and by the ones below and above mine that Wilson PM is pure garbage, then you are probably a little slow and work for Wilson PM.
God bless you… and good night. =)

Don’t bother calling because more than likely they won’t even call you back. I’ve tried multiple times to get someone on the phone to view a property and 1. they either never call back or 2. they are so incompetent that they act like they are taking down your information but you never once receive a call back to view the property you are calling about. This has happened on multiple occasions, my bad for giving them a second chance. The poor customer service from the get go should make you want to RUN AWAY!!! Good luck if you choose to go with this property management company but don’t say I didn’t warn you.

worst property management ever

I have worked with Kandy and her crew for over 25 yrs and I have seen a lot of property management companies come and go. They work as hard as they can to take care of their properties they manage or as the owner will let them. It is hard to keep a property in tip top shape on a shoe string budget. I see posts by others here that sound like tenants complaining about their homes up keep or someone acting like an owner when they are not.
If your looking for a full service property management company with resources to keep your property in good shape and the ability to screen your next tenants, they will do you right.

I cannot recommend Wilson Property Management in good faith. My relationship with this company has been a six year battle to get things done in a timely manner. Simple tasks such as returning phone calls pose extraordinary challenges for them. Their response rates are very slow (if at all) and when I have received return calls (or when calls were actually answered), I was greeted with hostility from a staff that is unwilling to listen but quick to make assumptions.
Most recently, our units have been challenged to resolve a garage door opener issue for the past six weeks. Wilson has not been attentive to our needs whatsoever. When they finally sent a contractor out to fix the problem, the vendor they selected made a wiring error and shorted all four garage door opening units. When the homeowners involved in this matter called Wilson to seek their assistance in getting the contractor who is responsible for the error to be accountable for his mistake – we have not received any communication about a status update… and we still can’t use our garage doors. A quick phone call or email would serve as a suitable means to let us know what is happening, but we have not been given this courtesy.
As it stands, this six week saga is an example of the type of experiences that have become common place with Wilson: poor service, terrible communication, and inability to resolve matters in a timely manner. Our association is so upset with the lack of attention to our needs, the unwillingness to listen, a staunch opposition to partner with homeowners to find common ground, and (what we are starting to believe is) mismanagement of our accounts that we are about to hold a private meeting to begin a search for a new company who will be attentive to partners and trustworthy allies to manage our association.

Worst Property Management EVER! Very difficult to deal with. We had quarterly housing inspections. They were never compliant when asking to deal with household issues they were responsible for. Withheld $ 1100 of our $ 2700 deposit after we left the place cleaner than when we moved in. Never have I not recieved a full deposit back from any other rental. We had reciepts for professional carpet cleaning and they still charged us for carpet cleaning. Off to court I suppose.

This is the worst property management company ever. When I moved in my house it was filthy dirty and there was stuff all over the house and in the backyard. I was told to take notes but they did not fix anything. During the duration of my stay here I have submitted many maintenance tickets that have either not been responded to at all or I was told that the owner needed to approve any maintenance.
WRM has written me rude emails and letters regarding my move out. WPM had sent me a renewal of my lease and after the owner, WPM, and I signed it they sent me a notice of cancellation. This is not only illegal but completely immoral. They have no code of conduct and should be stopped.
Kandy the owner and Cassie one of the agents are horrible and rude.
Do not rent from Wilson Property Management Company.

This place is terrible. Properties are run-​down, never updated, and Not worth the price. They let anybody move in, including drug dealers. Peoples apartments get broken into because doors are so flimsy!
Our property is 50+ years old and while it’s roomy enough everything is Old! Old carpets, cupboards, linoleum, walls, no insolation.
Please think twice before using them.

I’ve been renting for about a year now from these guys and I know they have a building, but that’s about it.
Good luck trying to get through to talk to someone on the phone. Which is really the only way to get anything done. If you leave a voicemail it’ll probably never get a call back.
You have good chances of getting something taken care of if you walk in and talk to the person that handles that item. But don’t let them «leave a note» for someone or it will go in to the same black hole as your voicemail.
Most of the people that work there treat you like they’re doing you a favor by even glancing at you, much less actually going so low as to speak to you.
They only get two stars because the overworked girl at the front desk, Jessica, is really nice and does her best to help you out. Everyone else might as well be working at some government office like the DMV or Social Security.