Gymboree

I am never coming back to this store. Most horrible customer service I have ever experienced. There are always short staffed and the two blonde ladies that do work there snap at you if you ever ask for help or have a question. They always look angry and never smile. I basically just walked out of the store cause I asked them a couple questions about something I was trying to find and they made such a nasty face and answered back so rudely that it looked like they basically didn’t want any customers shopping in there at all!

The first time I was here, I got snapped by a sale associate when I lined up on the wrong side of the line. I didn’t know as it was my first time there. She was really impolite to me. If I didn’t’ drive there for 30 minutes just to pick up something I really wanted, I would have walked out.
I do walk in occasionally when I’m at the mall to kill time. For some reason, the stock at this location is low. They really didn’t have much to offer like Newpark Mall and Valleyfair. On top of that, I’ve never encountered friendly and polite sale associates here. Like one reviewer said, the wait to pay is brutal!!!

Love their clothes and discounts, but their store is so difficult to get around with a stroller.

I like Gymboree clothing, but original prices are too high considering that kids outgrow their clothes so quickly. The selection at this store is okay, not extensive. It is a small store so getting around in a stroller is difficult. Forget it if you have a double stroller.
My biggest complaint, and the reason why I sometimes don’t even bother to go in, is that it takes forever to pay, which is inconvenient and annoying when you have a little one in tow. And if there is a line, be prepared to wait much longer than you would think. Thankfully today my son was fine watching the small tv in the back.
Basically, I only shop at this store if there is a good sale, not many people are inside, and if my son is in a good mood.

I like Gymboree clothing. I think it is adorable and unique looking, however it is generally more than I would like to spend on kids clothing (they grow so fast!). Service is mostly good if the store is empty however if they are busy, they basically ignore you. I hate coming in here when the store is crowded because it is a small space and hard to navigate a stroller. That said, I really only shop here during the big sales (30% off) or GymBucks redemption time. Got some great deals last week; very happy with my purchases.

I came in here in hopes of finding the items I saw in their online store over night and I totally lucked out. I found my son a shirt with a raccoon on the front, I found another shirt with a hoot on the front and I found the last size in a hooded sweatshirt with the adorable raccoon on the front with pockets. Haha
The store need to place another fitting room. This mother and her 2 grown up kids took forever to try on clothes. I waited patiently only the mother giving me dirty looks. I mean, how long does it take to try on clothes? *roll eyes* I waited for like good 20 mins until I decided to go with a size up, which I know my son will be able to grow into his clothes from now to next year.
Speaking of lines, this store needs to be more organized at the front. The store was having back to school sales (yay!!) only their cash registers x3 were having problems by going offline. Some of us didn’t expect the hold up so I saw 4 – 5 people having to place their items on hold for like 24hrs and leaving the store to come back later. One old lady just walked out of frustrations, but some of us who had time stayed behind. The lady in front of me had $ 25 gift card only the damn registers couldn’t read her card so she was asked if she could come back. Everything that happened in the store was just disorganized and a mess. I must have been in that line for half an hour or a little over. Other kids were getting bored, one actually laid on the floor while mine started climbing. LoL
Overall, I liked the clothes they had stocked up as well as the prices. Had more clothes than Baby Gap did so most likely, I will return to this store in near future.

I love shopping here for little ones! Came here with my friend Puja who was searching for an outfit to buy for a friends daughter’s birthday. We found the most adorable hat and the sale items were seriously cute. Win win! Who’da thought there would be such great finds in the sale rack? I’ll be back next time I need a gift for a little one.

On the higher end of the gym-​mark empire (Janie & Jack, Children’s Place, Crazy 8). Prices are steep unless you have a coupon or shop the clearance. Clothes also run large and the pants here never fit skinny mini DD right. I’m more of a mix and match type person so the heavily matchy-​matchy stuff can be difficult to integrate into my girls’ wardrobe. The store lay out is awful, really difficult to maneuver with a double stroller. Employees have always been helpful and friendly.

Gymboree was the it store for kids clothing back in the 90’s. I remember when I was younger, I always said to myself, this is the place I want to shop for my kids someday. However, times have changed and so did Gymboree. It’s not as impressive as back in the days and their clothes seemed plain and boring. The only thing they have that I buy is the birthday girl shirts.

It was manic at this store over the weekend; I blame it on the 30% «friends and family» card that was being passed out combined with the gymbucks offers. Those Unilocalers that have kids will know of what I speak. I thought I was so special to walk in with my internet 30% off coupon … only to find that they were passing these coupons out to all the customers.
Still, though it was manic, the customer service was wonderful. They were willing to run to the back to check sizes; the sales people were all cheerful and seemed like they were having a good day. And they didn’t talk about meeting sales goals like at Pumpkin Patch down the hall.

I don’t know if this store got a new manager or what, but since my last review, this store has completely turned around their customer service. Today, I got great customer service by the manager and an employee. They were super friendly and very helpful! Yay!

OK, and I thought I am very critical! I must say that my experience at Gymboree has never been so harsh (like the previous reviewers).
The staff is not the friendliest, but they have never been rude or stand offish with me. Often times, once you ask for help the staff is very helpful.
MY only problem is the prices of Gymboree (not just this particular store). WHAT ARE THEY THINKING??? These are children clothing … which means that the children grow out of them in no time. I remember a dress that my daughter wanted and it was for over $ 50. What crazy world is this?

Karen:
We have never paid attention to Kid’s clothing stores until of course we had our son. Gymboree is certainly news to us. But since, we got two gifts from this store, we decided to check it out because we had to exchange the clothes for a bigger size.
The store is divided into two sections, the boys side on the left and girls on the right. The newborn and infant section is at the back of the store. When we entered the store, there were no usual greetings from the staff inside. They just looked at us and didn’t even acknowledge our presence. We don’t expect to be treated like superstars but we did expect the usual ‘hellos’ and ‘let me know if I can help you’ lines especially after the eye-​to-​eye contact.
Since we couldn’t find the same exact outfit my son got in a bigger size, I just got the outfit in the same color. I did not bother bringing the gift receipt with me since I was doing an even exchange. I was just baffled that I had to pay an extra $ 20. The cashier said that the items I was returning were already on sale and I got credited the sale price.
Okay, that’s our first experience. The second (and last) time we were there, same who cares you exist treatment from the sales staff. This time I had to exchange items with their tags removed. I explained to them that I didn’t expect it to be small for my baby. But since it was, I wanted to exchange it for a bigger outfit. The cashier lectured me three times how they normally don’t accept items with their tags already removed. Three times I told her I understand and I know better next time. Hello?! I understand english, duh. Anyway, the transaction ended with us paying another $ 20 extra.
Both experience were disappointing. And I realize, their clothes go on sale after a few weeks. That’s why, I ended up paying extra when I exchanged the clothes because they credit the sales price and not the full retail price.
Gymboree uses quality fabric for their clothes but their sizing chart is not realiable. The designs vary very little from each other in the boys department. We haven’t really looked at the girls department. The store staff does not provide commendable customer service and their policies are not as great.
Will we come back? Nope, never.