Bayside Pediatrics

Just visited Dr. Yu to have my daughter checked due to a persistent tummy ache.
Good ambience and very friendly atmosphere. It’s nice to have an inviting environment especially for kids visiting the doctor. In addition, the place is very clean.
I was impressed on how streamlined their processes were from the moment I called for an appointment up to the point of saying goodbye, at the end of our visit. The person, who received the call was very thorough in getting the correct information and took the time to give me tips in getting to the clinic with minimal hassle in finding the building. When we got to the receiving area, our record was already setup in their system. And I love how they’re saving paper by having patients sign on HIPAA and other forms electronically!
Upon being called to get in to our room, the nurse, who assisted us, was very polite and took care in making my daughter feel comfortable as she was taking my daughter’s vitals.
Dr. Yu was very careful and thorough in his analysis and diagnosis of my daughter’s problem. He ensured that we got the right information on the symptoms and what to expect for the next few weeks.
Just before leaving, our nurse explained the services available to us as patients of their clinic.
Overall, I would say we had a pleasant and productive doctor’s visit. I love this clinic and would recommend it to anyone looking for pediatric care for their kids.

Been with Dr Ullom for 10 yrs and she’s never been wrong about anything in that time. All 3 of my kids see her. Would never go anywhere else!

I have been going to the Pleasanton office for the past 8 years! I have never had any problems until I had to refill my daughter’s prescription. I called on Friday and the office said the pharmacies should fax the prescription. I called my pharmacy and asked them to fax my daughter’s prescription to the office. She has very bad asthma and she needs her medicine. I called again on Saturday to follow up, they were saying they haven’t received the fax. I told them the pharmacy faxed it last night, she checked it again and finally she found it. She told me she has to talk to the doctor, and they will contact me. I called the office many times on Monday first they told me they are working on it, then and they told me the doctor who prescribed the medication is not in the office, she will be in office Tuesday evening. I told them I can’t wait until this doctor comes to the office, can any other doctor prescribe the medicine? it is not like this is a new medicine, she has been on this medicine for a while. Today is Tuesday and I still have not received my daughter’s prescription. My daughter has to suffer all this time because this office is not very organized, and they don’t do their job very well. I feel the way they handled this was very unprofessional. They are not accommodating or understanding of people’s needs.

I love how they Have a sick side and a healthy side. Large waiting room, but half the patient rooms are too small and the newer side is a good size room. I love how I don’t have to wait a long time to be seen they are fast. The staff a doctors are super friendly. I love this office

I just moved to Castro Valley from the Peninsula and have 2 young boys (3 years old and 6 months). I was taking them to Peninsula Pediatrics in Burlingame, which is a part of this medical group. The office in Burlingame was wonderful! The staff was very accommodating, understanding, nice, communicated well and the doctors were even more wonderful. So, naturally, I assumed this office would be the same. That was not the case.
When I arrived at my first appointment for my 6 month old, there were multiple ladies at the front desk and they were all very nice and very welcoming. I was taken back to the room almost immediately and the nurse seemed really nice. She took my son’s measurements and weight and advised that the doctor would be in shortly, which he was. I saw Dr. Yu. He wasn’t the friendliest doctor, but he was cordial. He didn’t have that nurturing personality, but he didn’t seem to make my son uncomfortable. When he went through the steps of examining my son, it felt like he was just going through the motions. Everything he was explaining was like he said it during every single one of his appointments.
At the end of the appointment, I was left hanging. He didn’t tell me if the nurse was coming back or not, but I assumed she was because my son still needed his shots. It took her 20 minutes to come back to my room. My son was getting very fussy, so I started feeding him. When the nurse came in she said told me I was going to have to continue to wait because she can’t give the oral vaccination since he was just fed. On top of that, they ran out of the flu shot, but still put it on my print out when I checked out. I had to schedule another appointment to get the shot. They should have known that before suggesting my son get it and putting it on my vaccine sheet.
Today I had an appointment for my 3 year old. I was 10 minutes late and the person before me was more than 15 minutes late, so the receptionist turned him away. I apologized for being late, but asked if I could still be seen. I had a rough morning and my toddler was asleep on my shoulder. The receptionist asked that I have a seat and she would check with the doctor. When she came back she said the nurse was with a patient and that she will have to wait to check with her. It was over 5 minutes that I waited, and then was told I had to re-​schedule. I understand that I was late, but being at a pediatrician’s office, it is bound to happen with children. I have NEVER been turned away for being 10 minutes late. There wasn’t anyone in the office and I the amount of time I was late, I also had to wait in the office just to be told I had to re-​schedule.
I feel that this office is very unprofessional and snobby. They are not accommodating or understanding of people’s lives. I took the day off and had both kids, but now I have to take off another day of work.

hands down, dr quan is the best! wish all peds were like her.

I have 3 young boys, so it’s important to have a great Dr.
I absolutely love Dr. Weiss!
She took the time to go over my questions. She was not pushy about vaccinating my son, (hes a little behind schedule with his vaccines) She is great with my kids.

Dr. Weiss has been my kid’s pediatrician for 2 years and she is the absolute best! Since our first appointment with her, she has always taken the time to really get to know us as a family and doesn’t rush us through the appointments. When my son was born, she came to the hospital during her vacation to give him a check up and to circumcise him. She always has been so wonderful to us and there isn’t another pediatrician I would go to!

This office has an amazing pediatrician Dr. Kerr. I refer to her as the kid whisperer. No lie she has a wonderful gift with kids and my son is just mesmerized by her. I am a ER nurse… So I feel that I hold physicians to a higher standard. I know when the quality is just ok, but Dr Kerr has the best pediatric bedside manor I have ever seen. She spends quality time examining my son too and making sure all our questions and concerns are answered. Thankful for our great experiences and a wonderful caring pediatrician.

We love Dr Kerr! She is kind, patient and I never feel rushed. She reassured us when we were new parents and has continued to care for our children. I wish I could find a Dr like her for me! The office staff is a friendly group.

Love, love, love Dr. Ullom! My son who is 3 absolutely enjoys going to see her! She has been his primary doctor for 2.5 years. She is great at what she does and you can tell she love working with kids. We never feel rushed she will sit and take time answer any questions. She is a great doctor and we highly recommend her!!!

Our primary ped is Dr. Kerr. She is AWESOME! She listens, doesn’t push anything & her staff is great! Every visit my kids are welcomed with a big hello (BY NAME!!!). The offices are clean and parking is easy.

Well I’ve been visiting this office for the past two years and each time I visit, I like it more and more. Our primary doctors are Dr. Kerr and Dr. Yu, however, I seen at least two other doctors on our Saturday/​emergency visits. Each time the office has been very accomodating. I appreciate a great doctors office and think it should be shared with others.

I think nurse Kim is professional and one of the sweetest people .I’m very happy !

It’s such a relief when you move to a new area, and find a wonderful pediatrician right away.
I found Bayside Pediatrics on the internet through the John Muir website. When I called to make the appointment and to reschedule the time, the receptionists were very friendly.
When my husband and I walked in, I loved how they had one side of the room labeled «ill» and the other «well”. The receptionist that helped us in the front, I’m not sure if they were the ones that helped me on the phone, we’re friendly. I was surprised to read past reviews about them when I got home, but they seem to be improving with customer service if that is the case.
I really like how they had a fish tank in the middle of the room. My daughter loved it!
The assistant that checked us in was very professional. My daughter was screaming (she’s 2) at all the things she had to check on her, so I’m glad she worked quickly.
As a mom, I was just crossing my fingers that we were going to have a great Dr. for my daughter. We saw Dr. Weiss and when she walked in the room she put my anxiety to ease. She literally lit up the room. I could tell she genuinely cared for my little girl. My daughter was upset most of the time, and Dr. Weiss knew how to handle her and was very good on instructing me on how to position her for the examination. She diagnosed her and we treated her at home and is doing fabulous! I know that she is going to be in good hands. Dr. Weiss is intelligent, friendly, caring and down to earth. What I like most about her was that she got my husband’s sense of humor and I didn’t feel rushed during the visit.
I am looking forward to a long relationship with Dr. Weiss and Bayside Pediatrics

We had been seeing Dr Quan since my baby was a day old and there have been so many incidents that I tried to ignore but as a mother I know when my son is not receiving the adequate care that he needs. I was always left feeling so confused and rushed (this was not the case when I met her pregnant). I never get to ask all of my questions and I always come in with a sticky note and bullet points to make it as efficient as I can. My mom even came with me on appointments and she too felt rushed and confused. Formula is always pushed on us even though I choose to exclusively breastfeed. I get the feeling that it is all about convenience which is nice but as a mother I know that having an infant means having sleepless nights and that is fine as long as I am healthy I can sacrifice somewhat for my baby’s wellbeing.
On our first visit like other people commenting on here Dr Quan abruptly left the room and we waited for her to come back, when we found out she wasnt coming back we asked to see her. She came back into the room but seemed to be annoyed that we were still there.
On our second visit my mom was undressing my son to put him on the scale and the nurse instructed us to put him on the scale well she forgot to put down the cloth to protect his skin from the cold metal scale. My son got shocked and started crying, my mother reached to comfort him and the nurse put her hand out in front of my mother and said «grandma I need you to step back!!» I was so shocked I couldnt do anything. When Dr Quan finally came in I told her what happened and she could care less.
On our third visit my son received all of his shots (5 total) in ONE leg. I have no idea why the nurse wasnt aware of what she was doing but it makes no sense to put all the pain in one area on any human’s body. On this visit they scheduled my baby too far out and so if I didnt double check he would have missed his 4 month shots!
The worse part about this place is the advise nurse hotline. I had the misfortune of speaking with Lily and she was so rude. The first time I called about starting solids she rushed me off the phone told me to follow the directions on the rice cereal and it would tell you how often and how much rice cereal to feed my son. None of that information was written. So when I called back 2 weeks later her response was «are you really calling to talk about solids AGAIN?!» I hung up the phone and immediately wished I had said something to her in my defense.
Later that month I had to call about a semi-​urgent issue my son was having and Dr Quan called me herself, I brought up my issue with Lily to Dr Quan and she said that I wont have to worry about that any longer because Lily has «moved on and that working with children was not a good fit for her». Two days later I called to follow up with my son’s issue and I received a call from Lily herself, she was still there!
I feel like I had been so patient with this practice but enough was enough. I pay them for a service and they couldn’t do that correctly.
The advise nurse Lily is so rude and goal is to come back
The bookkeeping in this office is a mess. I cant agree more with the previous posts about the billing nonsense. I got invoiced for my son’s circumcision and I paid the money right away, next thing I know I get another bill for the same service different amount. I called and even though my check to them had cleared they said they never received it. I kept getting billed even though someone said they would call me back.
I have since then moved the John Muir in Alamo and absolutely love the practice. They care for my son like a pediatrician should.

Honestly… three stars for the office because they really aren’t that friendly.
Five stars for Dr. Ullom. I only started seeing her a few weeks ago when I discovered that she only works on Mondays and Wednesdays but she is spectacular. She is personable and knows what she is doing.

Unilocalers beware. I had a recent charge on my bill, a whopping $ 92 for calling and wanting to make the appointment on the same day!
Did you get that? Because I didn’t and thought I heard wrong when I called to question the charge.
My husband took my son to the Pleasanton office for a sick appointment. He was sent home from daycare with suspicion of having pink eye. Of course I called that afternoon hoping to be seen right away.
Not only did the receptionist insisted on taking $ 25 in copay when we did not have a copay, there was no mention of this ridiculous charge for making the appt on the same day. Can I just stress the Pleasanton office has a few of the least courteous yet most confused receptionists.
When I called the billing office to question the charge, the explanation was that the office typically needs to do some maneuvering of the schedules and sometimes need to bump people. What! Isn’t that part of running a medical office? Also not $ 10 or $ 20 but $ 92 to try to fit in a sick appt?
Then she proceeded by saying that if the insurance does not cover the charge, then Bayside would normally NOT charge the patients. Well my insurance covered some and I was stuck with the remaining $ 60. If I hadn’t looked at the bill, which I normally don’t, I would’ve just paid without even questioning it. As if they were just trying to sneak in the charge — that and the not disclosing upfront are really angering me.
Who would have thought bringing a sick child on the same day costs extra! And since when did they start this dishonest practice!
But why is it even ok for Bayside to charge it to insurance at such an insanely high amount? No wonder our healthcare is so expensive. Charges like these ultimately just get passed down to us consumers.
So why 2 stars and not 1? I spoke to Lori who was nice enough to try to explain it to me and took it off my bill without my asking. Maybe she felt she couldn’t stand behind something that was so utterly ludicrous.
Seriously, we are only still there because we get to see Dr. Kerr and her assistant who is also super nice and efficient. I really can’t say anything nice about the rest of the crew over there.

Bayside medical has been my daughters pediatrician since she was born. Over the years they have gone from running a friendly business to big business. The staff they has been there for many years is very nice but obviously stressed out.
I have had some very nice Doctors but nice is not the only quality Im looking for in my daughters health provider. I want SMART. I want the Doctors to make a serious effort to help my daughter the first time I take her in for a appointment. There goal is to get you back into the office in 5 days so they can bill your insurance again and take another co-​pay.
I have learned to ask if my insurance will cover some of the many unnecessary test they always want to run. We have had a very serious mis ~diagnoses left on my answering machine on a friday. We have been sent to a specialist because of this test. When we got to the specialist after weeks of waiting for this appointment the Doctor took one look at the test results and said your daughter is fine. This was weeks of sadness and stress believing my daughters future quality of life was questionable.
I have had a billing issue with these guys for over two years. The billing manager is either just so over whelmed or just plan rude. I said this to the girl at the front desk and she claims she is just rude.
My insurance company has said the claim will be paid if the medical office will resubmit the paperwork using the correct code. I have even provided the front desk and the billing department with the code. The billing department insists the insurance is rejecting it. My insurance company has said they have not received anything resubmissions from them regarding this charge. I believe the insurance company.
Every time I take my daughter into the Doctors office we discuss this billing issue. There is never anyone available to talk to me in the billing department which is just down the hall. Or there is someone in the office that takes my name and number but does not get back to me. They refuse to get the insurance company on the phone while I’m there. I have even called the insurance company from my cell phone while in the office and I have been brushed aside because nobody can take the time to deal with this while Im there. I finally got a hold of a young man in the billing department months ago who promised me he would get back to me. I gave him my cell phone number and he did get back to me on my home phone (3 times) Each time he promised me he was still looking into it. After the third phone call I never heard back from him. Now I believe he is no longer there.
The last time my daughter had to go to the doctors the girl at the front desk had a very unprofessional conversation with the person who escorted my daughter, because I had to work. This front desk gal proceeded to tell my friend that she needed her help to get me to pay my bill. Now I’m MAD.
So, today I was talking to two girlfriends who take their children to Bayside Medical Clinic. They both have insurance billing with Bayside. They are also frustrated with the quality of care.

We have been taking our kids to Bayside medical group for several years. We take the kids to both the Pleasanton and the San Ramon location. We have always taken our daughters to see Dr. Cynthia Quan, who is the best IMO. She is always very cheerful, always very informative, and asks very good questions so she can do a proper assessment/​diagnosis. She really believes in educating parents too, so that is a huge plus.
We have had emergency visits and they have always been accommodating. We don’t always get to see our usual doctor but I have been happy with the other doctors who have seen our children.