The Computer Wizard

Plano, United States

1

Closed now

2 reviews

Accepts Credit Cards

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Telephone:
+1 972-781-0011
Address:
3131 Custer Rd Ste 175, Plano, TX, 75075
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Accepts Credit Cards
Yes

Today

Today 8:00 am – 6:00 pm
Closed now
Local time (Plano) 23:08 Friday, 23 May 2025

Business hours

Monday 8:00 am – 6:00 pm
Tuesday 8:00 am – 6:00 pm
Wednesday 8:00 am – 6:00 pm
Thursday 8:00 am – 6:00 pm
Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm
Sunday –

Description

Specialties

The Computer Wizard provides computer repair, computer virus removal, data recovery, on-​site (housecall) computer repair and in-​shop computer repair in the Dallas, Texas area since 1994.

We provide computer service for the Dallas, Denton and Collin County communities of Dallas, Plano, Frisco, Denton, Allen, McKinney, Wylie, Richardson, Lewisville, Carrollton, Lucas, Irving, Murphy, Sachse, Parker, Prosper, Little Elm, The Colony, Celina, Rockwall and Rowlett.

We provide support for Windows servers for small business, and Windows machines of all sorts for business and home.

We also provide support for Mac servers, Apple devices, and Mac computers.

We service the entire North Texas D/​FW area. We repair all brands of PCs including Dell, Sony, HP, Compaq, Toshiba, eMachine, Gateway, Fujitsu and Clones of all types.

History

Established in 1994.

The Computer Wizard provides computer repair, computer virus removal, data recovery, on-​site (housecall) computer repair and in-​shop computer repair in the Dallas, Texas area since 1994.

In 2010 The Computer Wizard was acquired by a large, Managed Services organization. This gives The Computer Wizard even more power in being able to service its clients.

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2 reviews of The Computer Wizard

No registration required
Place rating: 1
Plano, TX
NEVER GO HERE. I took my laptop in about 3 months ago for an easy screen replacement that I could have done myself in about a week. A week passes, and I hear the guy has dropped a heat gun on the frame and melted it, so he has to order two parts now. Finally, the screen comes in, and it’s the wrong size. We call in, and it turns out the first guy was fired for being nuts. He told us his boss advised the employees to «screw the customers.» I mistakenly assumed the worst was passed. After a few more weeks, the next screen comes in, and it’s the wrong size again. Every time we call in, there’s another guy is working on it – the second was fired after he blatantly lied to us and had it blow up in his face. Finally, the whole shop refuses to work on it, but by that time, no other shop would touch it due to liability. We asked for it back, and they gave us a big box filled with the pieces of what was once my laptop. The best part, they still want us to pay for it. Now they’re sending it to «the corporate office,» and I don’t expect I’ll ever see my $ 1300 laptop again. Please, for your own sake, never put yourself through this.
Place rating: 1
Plano, TX
What started as a relatively simple repair stretched into a nearly four week ordeal of missed deadlines and remarkably poor customer service. Each time we spoke with another representative, we had to re-​explain what was supposed to be occurring to complete the repair process, indicating there was next to no effort to document the repair order, or the steps involved. The final straw (s) were finally getting our computer back, only to find someone else’s data (tax records, medical records, banking info) mistakenly loaded onto our hard drive. When we called to inquire about this, we were told to bring the CPU back (with very lukewarm apologies for this serious breach of privacy), and they’d immediately remove the data and reload ours «within a day». This «day» stretched into yet another week of repeated phone calls, and more missed deadlines. if the cavalier regard for the sanctity of your data isn’t enough to scare you off, the lack of any real attention to actually getting a repair project delivered by the promised date should be. Never again? Oh yes — indeed. Never, ever.