Steve Black’s Vacuums

Amazing customer service. Very helpful. Never felt like someone truly wanted to make sure you left the store happy before. Very happy with my purchase and will continue to come here

The happiest man on earth works here. Steve is very helpful with anything vacuum related. I always feel like I get a great product and service. Customer service is number one here. I have had my sanitaire vacuum for more than 20 years. I also love my Riccar canister vac for my tile and wood floors. I have no complaints.

Steve and his son Eric are very personable and very good at their jobs. I went to him for close to thirty years, but moved quite a distance away. I have not been back in the past few years, but I would recommend their business to anyone. I may have to drop by and get another vacuum cleaner.

I dropped off my vacuum cleaner on Thursday, then called back the next Wednesday when I didn’t hear from him. He said he’d look at it the next day. Thursday morning he called with a quote for repair, and I was able to pick it up that afternoon. He forgot about me for 7 days, but in the end the repair was good and at a fair price.

If you are with driving distance, this is THE place to buy a vacuum cleaner or get one serviced. Great product range and great after sales service.

Best service ever! Every time I’ve been in, either Steve or his son have helped me out and I’m always treated as if we are old friends. Highly recommend for purchase, repairs and parts. Always a great experience.

I wondered if this place was still in business due to no real social media traffic, but it certainly is, and Steve is a man with boundless energy. It took about 4 days to get our vacuum back, but we couldn’t be happier with the service and the product, and also the price. We will definitely be recommending Steve and his team to all of the people we interact with. He is not a social media guy, but that means you get very personal service with extreme focus on your vacuum. Definitely recommended!

In this day and age when customer service and value for each dollar counts Steve and his son do not take this for granted! I had to write a review. We own a small house cleaning business, our vacuum had enough :-) They suggested a new brand and are repairing our old vacuum as a back up! I telephoned prior to heading there, as soon as we walked in they treated as like old customers not brand new. Every aspect of our experience was just fantastic. They now have loyal customers! Thank you father and son for just being so knowledgable and appreciative of our business

I took my Miele upright in on a Tuesday, told them the problem was probably just that it needed a good cleaning out, but I was not in a hurry at all. I should have gotten a quote but I completely forgot because the employee who was helping me was so friendly and happy and making jokes and laughing the whole time and it caught me off guard (in a great way!).
I found out later in the week that I would have to work three doubles in a row over the weekend so I called them on Thursday just to let them know that I still wasn’t in a hurry to get it back but if it happened to be ready on the weekend I wouldn’t be able to pick it up until the next week. The man on the phone said he would take a quick look at it and call me right back.
Less than 20 minutes later, I got a phone call and found out I was talking to Steve. He said, «Come pick it up today!» So I headed over there, and he was just as friendly as the other guy, who was there again and remembered me from a couple days ago.
They told me it was «dirty dirty dirty gross gross gross» and took a long time to clean out but they replaced the HEPA filter and bag and charcoal filter as well.
Cost me a grand total of $ 65. For a $ 500 vacuum cleaner, I expected to pay at least twice that.
Well done, Steve Black.

I took my vacuum in based on the Unilocal reviews. I couldn’t be happier with the service I received. I didn’t know what what was wrong with my vacuum as I was an easy target to be charged $ 75-​$ 100. When it was all said and done it was $ 35 out the door. It works like new! Thank you! Blake

Took in my vacuum for a new cord. Got a quote of $ 30. When I went to pick it up, I was told it had needed a new belt, filter and bag. I thought «oh no, now what’s all that going to cost me?» To my pleasant surprise, the out-​the-​door price was $ 35. I was very happy with the service, timeliness of the repairs and the price. Highly recommended.

Very nice guys. When I told them what kind of vacuum I have he knew what was wrong with it before I could get the words out.
They seem very knowledgable. Dropped my P.O.S. Off on Friday, he told me there was like a 20% chance he could fix it but promised to call me and let me know in a timely manner. By like Tuesday he called and said it was fixed and it was only $ 15!

First time customer here — dropped off my Hoover WindTunnel upright on last Tuesday and picked it up today. My issue with the vacuum was the floor/​carpet switch was broken. (As an aside, this has been an issue with this model for at least 10 years, probably longer. The vacuum has to be oriented correctly or the switch breaks. My wife and I learned this the hard way — a couple times! — but we didn’t instruct our house cleaner…)
Before I was half-​way into the store, Steve noticed the broken switch and asked what else I would like him to do. I asked him to check the belts and filters.
The vacuum looks like new and runs the same! Total work done: replaced floor/​carpet switch, replaced both the drive belt and the brush roller belt, replaced the side (exit) filter with a new HEPA filter. Total bill was $ 48.
Steve and his son are true professionals who price fairly — I’m hooked!

This store is awesome! We ran into it by accident. Customer service is great. We were buying vacuums every 6 months. He showed us a few vacuums and 7 years later it works perfect. Don’t waste your money on a fancy dyson.

The customer service is supreme, and I enjoyed that they explained to me what was wrong, how it happened, and how to prevent/​fix it in the future.
The fees were super cheap. I thought my cord was bad, and was quoted $ 40. After they inspected it, they said it wasn’t my cord, but that my belt and roller needed to be replaced. It was $ 22 total for both items and labor.

Great quality work at a fair price. Turn around in a few day! My unit was nearly 10 years old. Six months ago it was making terriable noises and I thought it was trash. He cleaned it, replaced the belt and a few filters and it works like new. He said it should last another 10 years but reccommended another cleaning/​service every few years since I had dogs but it was up to me. Seems like a friendly and ethical man, we need more of these people in the world!

They may not be authorized for Dyson repair, but our 1+ year old D18 was literally falling apart (not under warranty anymore), and the Dyson website gives no information on Service Repairs other than ‘call our number’ — sorry, but in 2012 I fully expect to be able to find what I need on the internets.
I researched Dyson and on more than one forums found several people were having one or more issues similar to mine — not just the ball valve but head quit spinning and it won’t lock in the upright position.
So I took it in for a free estimate (after taking the vacuum apart myself) and they confirmed what I saw but couldn’t fix — the ball valve was inoperable. Steve said the total repairs were cost prohibitive and recommended either a full sized Dyson (no way) or an Electrolux canister. We’ll probably go in and price an Electrolux from them.
My mom has used the same Electrolux for 30+ years. I’m impressed so far by my experiences. Also, the store was packed with customers when I dropped off the Dyson.
Shop Local.

I have been dealing with several vacuum cleaner businesses in several cities for the last 20 years.
I work in Facilities management, and my maid service needs fast efficient vacuum cleaner repairs.
The best service I have ever received was from Steve Black. He is honest, efficient, and has reasonable prices. I know of no issues except he tries to steer you away from crappy vacuums that he knows will break and not serve you well in the long run. I personally bought a Sanitaire from him when I moved to Dallas to replace my Eureka. He showed me both in action proving the superiority of his recommendation. I appreciate it and the fact that my vacuum has been a really great purchase. Shop around, but at least try Steve’s shop. I spent several weeks looking around, but finally decided, and went with Steve’s recommendation.
Happy and Clean!

I inherited a Kirby vacuum from my mother in law and my wife absolutely loves it. We needed a new belt and while I knew I could do the repair myself, I thought, this would be a great time to get a tune up.
I looked Steve up on Frisco Online and called him up. He was extremely friendly and I thought fairly affordable. I brought the vacuum in and had it back in a one business day. I’ve never met a friendlier shop owner.
It is a family run shop, as his son was the one who greeted me and provided me with the final result. Although they did repair an item without asking my permission, it was low cost and it didn’t bother me that they went the extra step.
It is hard to find customer service like this and again, this was my first and only experience at the shop, but thought it was interesting that others called it a crooked car repair place. I’d definitely go back to keep my vacuum running smooth.

I just saw a review stating that Steve Black is as crooked as a car repair place. I’m not sure what kind of a day that guy was having, but this is completely untrue.
Steve is one of the most honest business men I’ve ever worked with. I’ve seen him go beyond what a customer pays for to ensure they get what they need. I moved to San Diego and I still used him to purchase a vacuum cleaner and have it delivered out here due to the respect that I have for him. A+ from me.