Mattress HQ

Can’t beat their pricing! Excellent customer service and great staff to work with. If you plan on getting a mattress — this is the place. Ask for James and he will get you the best mattress and unbeatable price!

I wish I would’ve gone with advice of the other review saying to Run! I give one star because I can’t do zero stars. So I’ve come up with one single reason that they «earned» that one star: the beds are priced decently cheaper than other big locations. But what good does that do if you never receive the bed? We go in, find the bed, he checks to make sure it’s in stock at the warehouse (he says it is), we pay for it, and then are told the bed somehow is no longer in stock so we have to wait till the beginning of the following week (Wednesday the 8^th being the latest as even said on the contract receipt). Well, it’s already paid for so I guess we’ll wait. Way to sucker us into buying the bed! Tuesday, nothing. Wednesday, nothing. Thursday, the guy said the bed will be ready tomorrow (Friday) and that he’ll call me at noon to tell me exact time to pick up bed that day. 3:30 on Friday rolled around and no call. I call and now hear the bed is on back-​order for another week. I explained to him that we did not agree to this and will call him back. Trying to be nice, even though I shouldn’t be, I called their other location to see if they had it in stock and we’ll just pick it up there. I explained to that employee what happened. He apologized, said he’d be an advocate on my side to make this situation right, and try to find the bed today. He stated that the only location that has it in stock is in Tyler and that the bed could be brought over on Monday and picked up Tuesday. So, still another week. No, that won’t work. I tell him I need to call him back but be prepared to refund me when I call back. He said he understands and will try to come up with another solution while he waits for my call back. Later that evening, we went and bought another bed at a completely unrelated store because we needed a bed! We stopped by the Plano location where we bought the bed that was ordered and never showed up. My husband asked for the refund, with receipt in hand, and was told that they do not offer refunds. We don’t have the bed, are out of money, have gotten the run-​around, and are being told rudely about no return as said on receipt we signed. I called the employee at the other location who agreed to refunding us. He was with another customer at the time and so I spoke with the employee who answered and explained the whole mess to him. He said they don’t offer refunds as said on the contract/​receipt we signed. I rebuked with «Mattress HQ broke their own contract when they set a date for pick-​up that’s come and gone and have still failed to deliver the product by said time, so now I am no longer bound by what I signed and demand a refund.» That shut him up pretty quickly. I know a little about the law buddy so nice try. He ended it with saying he’ll speak with his manager tomorrow and call me back with options. I told him the only option at this point is refunding my money immediately. It’s Saturday, no call from them yet, so I’ll be calling shortly. I’ll be getting my money back one way or another– civilly or in court. It’s disgusting places like this exist. Never never buy anything from here!

My Wife and I Went in looking to replace our 6 year old king mattress that we purchased from Mattress Firm as we consistently wake up sore and tired. I was reluctant to shop at a small store location but had a bad taste from the big guys so we decided to give it a try. After being greeted by the store manager, he asked about our sleep positions, any sleep problems, medical issues, pains, what we have had in the past, and what we have seen that we may have liked. After trying out 5 beds ranging from memory foam, pillow top, firm, plush, and a new Dormeo mattress, we decided on the Dormeo as it had the best feel, is made in Plano, and rather than spending 6000.00 on a Tempurpedic, we spent ½ for a better, 25 year warranty mattress. Our service was outstanding and I will say, Skipper and James are professionals in taking care of customers! We will be back!

After shopping at three different mattress stores, I went back to Mattress HQ. Let me just say I absolutely loathe purchasing new bedding, it is just a invalid concept that I will never enjoy. Incredible pricing and same day delivery by some of the most friendly group around. Thanks so much!

Went into this store today because we are looking for a new mattress. They’ve got their front windows painted advertising discounted prices on various mattresses sizes. Upon entering the store, we only noticed three mattresses that actually had price tags on them. When the employee asked me if we were looking for anything, I said I was looking for prices. He then asked me what I wanted to spend and at that point we left the store. That was the fifth mattress store I visited that day and all of the rest of them had their mattresses clearly marked with prices. I’m not going to enter into negotiations like buying a car to get a mattress, so buyer beware if you try this place out since the bulk of the inventory was not marked (even though all of the mattresses had the clear plastic price tag holders on them).

SOOOO long thirty year old mattress!!! I shopped around to find the best price for a mattress and started to think it was hopeless!!! Mattress Giant and Mattress King were of no help! They were nothing but a bunch of weasel salesmen.
Mark at Mattress Outfitters was amazing! He was so helpful! I told him the price range that I wanted and the firmness level that I was looking for. He gave me a few suggestions and pointed me in the right area. Don’t be discouraged by the size of this place. It’s a very small area but so worth it’s products.
I found a perfect one needless to say! It was originally a $ 1100 mattress and box springs set but discounted to $ 599 and I got it for $ 349 because it was a floor model. Mark told me that he would clean it up and bag it. I could pick it up the next day!
Sooooo wonderful having a good night’s sleep.