Herb’s Paint & Body 4

They were extremely organized, which made the entire process much easier. They did an excellent job on the repairs, and returned my car cleaner than it was when I dropped it off. I will definitely use them again.

This review is solely based on the communication so far. I was in an accident a week and a half ago. After a police report, and multiple calls to insurance, I was told I was not at fault, and repairs would be covered by the other individuals insurance. I was told to go to Herbs to meet with the State Farm rep that works in-​house.
I was greeted with a smile, and kind words from the Herbs receptionist as soon as I arrived. She assured me that the wait wouldn’t be long, and that I would be taken care of. Lo and behold, I filled out paperwork, and was approached by Marty Goebel before paperwork was complete. Both he and the (amazingly nice) State Farm rep were factual, and helpful. I had not set up an appointment with a body shop at that time, and they worked me into their body-​work schedule for first thing the next morning, when other shops said they wouldn’t be able to accommodate me for up to 7 days post-​appraisal. The rental car company was called while I spoke with Marty and the State Farm rep, and a car was waiting to pick me up before I knew it.
I have received a text each business day since dropping my vehicle off with an update on how repairs are going. The texts aren’t specific, but keep me updated that my car is still a priority for them.
I’ll update once I have my car back to go into detail on the body work that they do, but based on their communication so far, and ability to make clients comfortable and informed, they get 5 stars.

I was treated with the utmost respect and professionalism. I went and get an estimate on vehicle. On my way home I got a flat tire. My appointment was not for a couple of days. I called the company and told them what happened. They sent a tow truck to come and get my car and to and they noticed the rental company I was picking up the rental earlier. And the best thing was they were able to fix my car sooner than what they thought

It’s perfectly admirable to convey information to a customer if it’s deliverable. They don’t deliver. Decided not to use Herb’s, and specifically, this location, as one of the employees named John was unprofessional, told me things that were not true and complained, making sexist comments about his wife and children. Don’t need the drama. Very poor customer service.

I was very impressed by Tom’s concern over our happiness. He understood that I was indecisive about doing the repair because of my concern over disturbing the many sensors & controls our vehicles many options. He gave us plenty of time to make a decision. Quality of work… My husband, who restores classic cars, said that he was impressed by the exact color matches he observed and straight bodywork on repaired areas. And he is very picky. We intend to always use your services… Thanks

Had front right body damage. Insurance company set an appointment. Greeted by Teresa, Chris was my rep, Marty assisted at poick up. All did a great job. Dropped off car on Monday, ready for pick up Friday afternoon. After they started, they found another part that needed to replaced. They coordinated everything with my insurance company. Having Entreprise rent-​A-​Car in the same lobby made the process seamless. Time spent at Herb’s — drop off, 30 minutes. Pick up 30 minutes, Great and timely customer service.

My 2007 Toyota Prius was rear-​ended and they were covered by Farmer’s Insurance. Withing 24 hrs I had a claim in place and a list of approved body shops and began to research them. Herb’s was tied for top spot and had the most recent 5 star review so I chose them. Plus the Coit Rd location was close and they have an Enterprise Car rental on site: super convenient!
Through the entire process, I was kept in the loop– from estimate to ready for pick-​up. The bar was set high as I had high expectations because of all the great reviews. And I was not disappointed. My car looks better than ever, inside and out! Whoever they have in charge of detailing is top notch: my car was returned to me cleaner than when I purchased it from a dealership several years ago. I’ve already personally recommended them to a friend.

Originally our client was given an estimate of $ 1739.92. Thester Campbell sent a revised supplement of $ 368.05 (he said the roof panel cost in his system when originally estimated was different than the current cost of the part) This increased the estimate to: $ 2107.97.
We cut a check to our client for $ 2107.97 (Herb’s Paint and Body would not accept a 3^rd party payment, so we had to send vehicle owner the check for payment.
The vehicle owner went in on Friday ¹⁰⁄₃₁ to pick up his vehicle and was told he had to pay $ 2776.76. Herb’s increased the estimate by: $ 668.79 without notifying anyone with a supplement or even a phone call.
We spoke with Thester Campbell after the vehicle owner sent us the receipt for the $ 2776.76, Thester said the front and rear windshield glass were 1 time use glass, therefore needed replaced. I would expect a body shop to be aware of this when estimating the cost of repair. When we asked him why he didn’t call us before completing the work, he said he got busy and didn’t have time.
We have disputed the charge on the credit card and are now also questioning the increase in the original supplement of $ 368.05? Poor business ethics. They get you in the door for one price and then they increase the price on the day you’re supposed to pick it up.

Horrible customer service… even before I provided the car. I called to find out how long it will take to repair my vehicle for which they did the claim for State Farm and also if they had covered parking… got a big lecture from a rude person called Marty that they have to start the process again. Said I should take the business elsewhere and that he did not have the time to answer my questions. Glad that this did not happen after I turned my car in.

Been here many times, recommended to MANY friends and relatives over the years.
Not anymore.
Car was delivered without the usual «once over» it always received in the past. Rubber gasket surrounding tail light was sticking out (having had these taillights off myself to replace bulbs even I know how to properly seat that gasket so it doesn’t stick out) and a body trim screw as sticking out a half inch– finger tight only– right in the wheel well. Lucky it didn’t fall out and puncture our tire. These two items make me really wonder what other corners were cut?
I guess the bean counters have gained the upper hand, and the bottom line comes before quality workmanship and customers.

This is the third time I used Herb’s to repair my car, first time was in ’97, then in 2008. Every time they did an excellent job. The whole experience was nice, none of that impersonal, corporate approach feeling, not to mention the great quality of work. I hope I’ll never need this type of work again, but If I do, it’ll be at Herb’s for sure!

just so professional and great job done! integrity and tradition

Herbs Paint and Body is a class act all the way around. Their customer service is excellent, very friendly and knowledgeable. The quality of work is impeccable. I had a significant amount of work that needed to be done in a couple of places on a 2003 Camry. They fixed everything and matched the paint exactly!!! I couldn’t believe how great my car looked, they detailed it and even put Armor All on the tires! I was blown away when I saw it and could not be happier. I worked with Lucian and the final cost was exactly what he quoted for the estimate and the work was completed right on time too! I selected this shop based on previous reviews and am really glad I did.

Had to use Herb’s again, and they did another great job.

My car was recently damaged in a wreck and needed a fair amount of repairs to the driver’s side. I dreaded the process due to a past experience at another body repair shop many years ago when it took a month for the repairs to be finished. This time I chose to go to Herb’s Paint and Body #4 in Plano and boy am I glad I did! I turned the car in on a Monday and was told it would be a week to week and a half before the car was done. I was very pleasantly surprised when I got a call just 3 days after turning it in saying that the car was ready. The car looks great and you can’t tell it was ever damaged. Marty was nice to work with and having the rental car agency in the store was convenient. I would absolutely recommend them and will not hesitate to use them again if needed.

I have used Herb’s Paint and Body #4, twice. They have OUTRAGEOUS CUSTOMER SERVICE! They go Above and Beyond to ensure everything is perfect! The first time I took my car to Herb’s, was to have the front end repaired after a bad wreck. My car looked brand new! I then got rear-​ended, and once again, took my car back to Herb’s. They did a wonderful job within the time they stated it would take to repair. Each time they detailed my car. They washed the exterior, put tire black on tires, and completely cleaned the inside of my car, both times they had my car. When I purchased my car used 2004, the antenna was missing. The dealer wouldnt give me a new one. Herb’s put a new antenna on my car! I didnt notice it until I got home. I was in AWE! Herb’s has the best Customer Service that I have received from ANY ONE! John McLeod at Herb’s #4 in Plano, is excellent! I am so glad I chose Herb’s for my car body and paint needs.