Ray Huffines Chevrolet Plano

Do not buy or get you car serviced here. After being a loyal customer for 19 years and 7 cars, I’m done with their subpar service and lack of Customer care. After my visit today I am done with them.

Keith is the very best. He always knows exactly what to do every time. I know when I leave Huffines, my car is in great shape and I have never had to go back because the problem was not fixed. Highly recommended!!!

I came in to get an oil change and tire rotation. Everything went fine except there was oil on my exterior paint. I was satisfied with the rest of the service!

Truck was sold with a 2 year service plan up to 4 services. Was very disappoint that they would not honor the 4^th service because I was just over 24K miles but within when they told me to come back after the 3^rd service. Kind of feel cheated. Other 3 services went fine but I will take my future business else where as this was shady in my opinion. Gave 3 stars because of other service visits went ok.

We recently moved to Plano from Arizona. We had kept my husbands car, but sold mine just before moving with the intention of buying a new one immediately. My husband started his new job right away and I was stuck in the new house with our two kids, stressed and in need of a second car ASAP. I searched online before moving here and saw that there were several Huffines locations which made me think the selection would be great and that it would be quick and easy to find a new car. I also wanted to be able to complete my financing online to minimize the time I’d need to spend at a dealership with two young kids in tow. I called before applying and the salesman, Walter, said he would begin looking for a car that would fit my needs. I then went online and applied and heard… nothing. I waited another day and then called back only to be told they must have «lost my application in the system» and he seemed to have no recollection of speaking with me earlier or the kind of car I was looking for. This left me feeling very uneasy, but I went back online and applied again and heard… nothing. Obviously, the first conversation I had where I stated I needed a car ASAP didn’t mean anything. All total I waited nearly a week and had to follow up repeatedly before I went online and applied at another dealership. Huggins Honda called me within 30 minutes of completing my online application asking about specific vehicles I was interested in. Then they called me back 30 minutes after that conversation with a list of vehicles that would work for me along with the payment amounts. I went in that very weekend and purchased a new car. I literally just had to show up and test drive the car and sign the paperwork. That was it. The day after I brought my new car home, I received an email from Huffines asking if I’d been contacted yet about buying a car. No thanks, Huffines!
As if my car buying experience wasn’t bad enough, we had to take our other car in to have the nitrogen levels checked in the tires. My husband was busy at work with meetings, but very concerned that the tire light had come on. He only had a few minutes to leave the office, so I called ahead to Huffines Hyundai to ask if they had nitrogen. I only called Huffines because the other Hyundai dealer wasn’t located in Plano and my husband didn’t have enough time to drive to that location. I had a 5 minute conversation with the service representative verifying that they had nitrogen and asking if any documentation was needed for our Nitrofill membership. When my husband showed up they informed him that they couldn’t help him and that Huffines Hyundai does not have nitrogen! In light of our two absolutely ridiculous experiences with Huffines, we will happily drive the 30 minutes to the next Hyundai dealership for any future service and we will never recommend this dealership to anyone looking to purchase a car. I will happily recommend Huggins Honda though :)

2015 Tahoe. Excellent service across all departments. Exceeded my expectations. Quick close.

Parts guys are very unhelpful. They ignore you at first, then seem bothered by you. Then, if they don’t have what you’re looking for, they don’t offer to find it for you.
As a GM guy, I’m embarrassed by these guys. As a guy who just bought a car from these guys, I’m a little annoyed.

This is in regards to an incident from about 10 years ago. I stopped in to look at the latest inventory and a possible trade. Did some haggling and what not while my trade was being appraised. Something happened when the salesman and the person he was training (who drove my car to the appraisal area) came back to review the numbers.
For some reason they said my trade in was only worth X which is to be expected and said that my car looks like it was repainted. I told them it had not. I had owned the vehicle since it was new and had 6 miles on the odometer. He went on and on about the paint issue while the person he was training was off to the side being quiet. The salesman went on and on and could prove it by showing me another car exactly like my model via the hood and trunk hinges. The salesman looked at 2 different cars and their trunk and hood hinges were exactly like mine. The salesman kept harping about the paint. I assured him he was wrong and then got into my car and went home.
Do you know what I found? It seems the person he was training had driven my car over to the appraisal area and opened the drivers side door into something as the paint was severely gouged and was fresh damage.
Now it all made sense why the trainee was so quiet and why the salesman went on the repaint rant with failed examples as a way to get me to go away.
Do you know how much hassle and money it COST ME to get it fixed? When I returned to the dealership I approached the salesman who actually ran away from me. I should have beat his azz right then and there.
That happened late 2004 and to this very day I still remember it thus I will bad mouth Huffines Chevrolet at every chance I get. I only wish Unilocal was around back then.

Fixed a screw in my tire for free and I didn’t even buy my vehicle from them! Dealt with 2 service providers and they were both excellent. One was JR Lopez but I didn’t get the others name. I will for sure come here again! Thank you!

I wish there were couple ‘Negative’ Stars, I would happily crown the Collision/​BodyWork and specially RICHARD SNYDER with!
Take ur car to a Local, shitty, shady garage with Poor workmanship, technically deficient, etc, etc but it would be still WAY better than what these people are efficient of!
Post a wreck to my Corvette, which was a rear-​end damage they took 4 months to fix it.
Initially after almost 3 months of working on my car, they call me to inform my Car was READY!
1. I open the trunk and the first thing I see (WHICH ESSENTIALLY ANYONE WHO IS NOT BLIND WOULD) is the Broken Glove box, the cover flap just lying to a side, the carpet ripped off as if a 4^th grader attempted setting it up.
2. I drive the car and u hear horrible noises from all over (later found to be issues with Suspension)
3. Radio not working.
What more? You worked on my Car for 3 months already! !!!
They promised to fix everything. Car goes back for another month. I hear stories about they receiving ‘wrong’ parts from GM again and again and again! And for that reason it’s taking a long time (though before I took the car back they promised they have ordered all the PARTS and everything is READY)
Now finally I have my car since yesterday, still the Carpet is not fixed since they are YET to have it from GM or where ever.
This place IS A JOKE!

Service Advisers and Cashiers are always very friendly!

Steve Barnes initially helped us with a great welcome and got keys to us in the rain to sit in the cars. Gary Goodson worked with us on the actual sale and could not have been more personable and friendly. Shane Dove checked us in for the internet sales and made sure we were taken care of. Burl Thomas handled the financing – matching our best interest rate offer from USAA and making the whole thing painless. These guys make a great team and their attitude and effort make me want to come back and send more business their way. I had USAA pricing so there was no haggling involved… I have seen the reviews on the service department. A few years ago, we had a problem with them, but we took a Tahoe in about 6 months ago and they were great… apparently, feedback does work…

This dealership appears to not own up to their work, and worse is flat out DISHONEST and DISPICIPLE.
Note that my story relates to the collision center (and I believe, management), not the sales part of the dealership.
Here’s my currently unfolding story:
In 2008, 5 years ago, I got in a bad front end accident in my corvette.
My insurance, Farmers, referred me to one of the trusted places in what they call their «circle of dependability», which among other benefits, offers a lifetime warranty to back the work performed.
At the time, I had some minor to medium issues after the repair, which I willn’t get into, but what I will say is that I hated going back because of their attitude, which I had always assumed was due to the «farmers assigned guy»,
Richard Snyder.
There were several things they just couldn’t get right.
My interface, Richard, quite the politician, insisted that everything was «with in factory specs».
It’s now 2013, 5 years, but only 4K miles, later.
I finally decided to do face the dreaded task of trying to go back to Huffines again to speak to Richard again in the collision center about a front and noise that has gradually been progressing over the years (and 4K miles).
True to form, he gave me a political run-​a-​round indicating that too much time had passed, and that the so-​called lifetime warranty” more referred to paint type work than mechanical, because mechanical parts wear. I told him it was
only 4K miles, and he said that’s the problem — I wasn’t driving it enough, causing things like bushings to dry out.
I all but begged him to have a body man/​mechanic at least take a look at the car and noise, but he said that my only options were to either bring it to Service on my own and have them diagnosis it, or if I wanted something for free,
claiming warranty, to contact Farmers, since I was talking about the circle of dependability warranty (and pointed out to me that Huffines was no longer on that program).
I then contacted Farmers, who assigned the best, most thorough claims adjuster imaginable — he was an X-​GM mechanic, and even had lots of specific Corvette training from GM.
He sent me to the next closest Chevrolet dealer that IS still in the circle of dependability program — Reliable Chevrolet in Richardson.
There, the corvette expert and Farmers adjuster, very very carefully examined the front end and all the $ 21K+ of work Huffines did in 2008, and guess what? It was NOT performed to factory specs after all.
According to what I was told, The left side rail (of the frame) wasn’t welded according to spec, and the right side rail still has a small ripple/​bend in it which is throwing things off slightly — but slightly on a corvette Z06 is
important. As I’m informed, because of the off frame, it seems that several mounts that are supposed to be bolted to the frame were welded on instead — because the bolts wouldn’t align up. There are other small things, but these big
things, as I’m told, amount to $ 10K-​$ 15K of work to be redone correctly and according to GM specs.
The biggest issues appears to be the not perfectly straight right side rail, because according to Farmers, there is a liability because a rail with even a slight bend, becomes a rail with a weak point, as the bent area is susceptible to
failure should the vehicle again get in another bad accident.
Farmers informed me that before they can approve Reliable Chevrolet to begin repairs/​rework under the «COD warranty», they first need to call Huffines in to review the findings and hopefully offer to take ownership of the shoddy work.
OK, before I go into what happened next, I want to point out that I was actually in agreement to allow Huffines to re-​do their work, and do it right, with a 3^rd party, such as Farmers or their assignee to inspect the final job this
time.
Unfortunately, the original mechanic from 5 years back, and several Huffines managers visited Reliable the other day to look at my car, and denied taking responsibility.
Denying taking responsibility for their shoddy work is one thing, and probably more of a legal matter (which Farmers may well tear them apart in court over), but the thing that I consider absolutely despicable and dishonest is the
reason they provided for not taking responsibility.
Ready for this? — They claim the car WAS IN ANOTHER ACCIDENT BECAUSE THEIR DEALERSHIP WOULD NEVER DO SHUCH SLOPPY, IMPROPER WORK !
Wholly cow — what nonsense! (and arrogance)
I like to think I try to be an understanding and patient guy, but to flat out denie the bad work is their work is flat out fraudulent, and suddenly I find myself extremely angry and wanting the world to know this story and what kind of
place Huffines is (or at least has become).
I’ not sure about the sales side of things, but if the general dealership management are the ones executing this fraudulent behavior, then I would say the proceed with extreme caution doing anything related to the Huffines company.

Had a minor fender bender where insurance could not find fault so had to pay for repair out of pocket. Front fender was dented above wheel (2011 Camaro) where there was a tricky bend in the metal. Was getting an oil change so I thought I’d get an estimate for fixing the damage. There was one guy in the body shop office (it was a Saturday) and no other customers. I stood in the waiting area in plain view for at least 5 minutes before the guy acknowledged me, only after I asked for some help. He was clearly not happy to have to get up to go all the way over to the service area to do an estimate. After he dragged himself over to my car, he took one look and said the fender would need to be replaced. I had taken the car for 2 other estimates and no one suggested it had to be replaced. I asked if he was joking. He was not. I told him no other body shops said that and he just shrugged it off. So I told him to forget it. Ended up getting a beautiful repair job at a body shop in North Dallas for under $ 500. Huffine’s Body Shop is a rip off.

JR Lopez is my service advisor at Ray Huffines Chevrolet and I had a great experience with the service overall, JR is helpful, professional and polite .The staff is always courteous and competent and most of the time they’re pretty fast.

I took my Pontiac G-​6 to Huffines Chevrolet in Plano as it was making a rattling noise up front. The service advisor I dealt with was J.R. Lopez. Usually the service advisor writes down the mileage but J.R. Lopez did not for some reason. I wrote it down myself and was at 39,817 miles.
Later that day, J.R. Lopez called me and said my car was ready. I picked up the car after work and it was dark outside so I did not notice the outside of the car at that time. I did notice that someone had eaten sunflower seeds in the car and thrown the hulls in the passenger seat. Also, a pair of reading glasses that had been in the glovebox were laying on the seat, broken.
I checked the mileage and it was at 39,828, meaning someone had driven my car 11 miles. Someone obviously took it for a joyride as it did not need to be driven this far for a test drive. I drove the car home.
The next morning when I got up and looked at the car, I saw my car had deep scratches all over it, from the front bumper to the rear. The scratches were running all the way from the hood, all down the car to the trunk lid and were on the top and sides of the car. I could not believe this as I had just bought the car about a week earlier and it did not have a single scratch on it. I was furious to say the least.
I drove the car back to Huffines Chevrolet and showed all this to J.R. Lopez. He acted like he didn’t know anything about it and seemed to brush it off. I think he knew exactly what happened to my car and maybe he himself or the mechanic caused the scratches.
I spoke to his manager, Keith Saltzman, and he acted unconcerned. Neither Keith Saltzman or J.R. Lopez seemed to be surprised about all the scratches; acting like it was no big deal. They said they would find out who worked on it and what happened. I felt J. R. Lopez knew what had happened as he acted like he knew something.
I left and later called and spoke to another manager, Steve Gandy. He said that a mechanic named George Hill had worked on the car but George denied knowing anything about the scratches. Steve Gandy downplayed it and said the scratches were not bad and could be buffed out.
Steve Gandy said J.R. Lopez would call me back and set-​up a time where I could bring the car over and they would buff out the scratches. I never heard from Mr. Lopez. I then called Steve Gandy and told him I wanted to speak with the General Manger of Huffines. He said that would be Lee Ingraham and that he would have Lee call me. I never heard from Lee.
I called Lee Ingraham myself and he said bring the car over and he would look at it. I drove it over and showed it to him and told him it looked like someone had driven it under a tree. He said that no one had driven it under a tree, as if he knew exactly what happened but refused to tell me.
We set-​up an appointment to have the scratches buffed out. So I took the car back to them on a Saturday and waited about three hours while they buffed it out the scratches. When I drove the car home, I noticed there were buff marks on it that should have been removed. I called Lee Ingraham and left numerous messages but he never would return my calls.
I would strongly advise people not to do business with Huffines Chevrolet in Plano or any of the Huffines dealerships. They took my car on an 11 mile joyride, scratched it all up, denied knowing what happened, would not put the car back to it’s original condition, and would not return numerous phone messages left. Terrible customer service to say the least.

8÷16÷2011 thru 8÷20÷11: I currently own a Saturn. As we all know Saturn dealerships have going out of business. I was told that Huffines Chevrolet Plano had taken over the servicing of Saturn vehicles. I have to say that I was spoiled by Saturn’s Service depart and my experience with Huffines has made me realize this all the more.
My turn signals had stopped working even after putting in new bulbs, so I knew it was something that probably only a dealership could fix because Saturn parts are hard to come by now outside a dealership. It was time for my inspection sticker and oil change, so I thought I could get all my maintenance issues taken care of in one trip to the dealership. I make my appointment for a Tuesday morning. I get there and I ignored. I wait patiently for someone to acknowledge my presence and finally Roy does. So he wrote down what I needed done even though I had done it online.
They didn’t have the parts and Roy said he would have to order them and they would be in on Thursday and to bring the car back. Took the car back on Thursday and Roy had not ordered the parts and the price had gone up another $ 150. When I questioned something Roy was telling me needed to be done, he jumped up and threw his clipboard at me and walked off. Ummm excuse me?!! I don’t think so! So I had to involved Steve Gandy, the service manager in this situation. My repairs were completed, but when I went to pick up my car, Roy screamed at me about «Steve taking him off my repair job and to find my car myself!» Umm excuse me Roy but you better be glad I am a Christian woman or I would have put a hurting on your old ass!
Let’s just say that I will NOT be going back to Huffines for anything dealing with my Saturn. If I have to go to a «regular Chevrolet» dealership then that is what I will have to do!

Car buying was a breeze with Huffines. I exchanged emails with a sales guy for about a week and he was very prompt. Most of my emails were answered within an hour.
Once arriving at the dealership with a $-figure in my head, we haggled back-​and-​forth a bit before we reached an agreement. No high pressure sales at all; it was actually quite «civil». Unfortunately, the model with the desired options were at a different dealership so I had to return a week later to pick up the car but it wasn’t a big deal since I was leaving town for a week on a business trip.
Only negative was that I had to sit around a while on the day of pick-​up but overall, I was very pleased with the entire experience.

I would not recommend Huffine’s to my worst enemy. I recently had my transmission replaced with a GM transmission with a 3 year/​36 000 mile warranty. Within a month it failed and was replaced by Huffine’s under warranty. So far so good. A couple of months later I start hearing this ticking sound coming from under the vehicle so I took it to my AC/​Delco authorized mechanic and he told me the ticking was coming from the bell housing and that is the area that Huffine had recently worked on. So I take in the vehicle for warranty work and after a day and me hounding my service advisor JR he leaves me a voicemail message that the flywheel is cracked and it will cost almost $ 800 plus tax. I called the master mechanic I know and a couple of other mechanics and all of them said «Yeah, it cracked because when they installed the transmission they over torqued the bolts»
I then call JR and he asked me if I got his message. I told him yes and that I had called a few other mechanics and they all told me that the cracked flywheel was caused by over torquing the bolts. All I hear from JR is umm, errs or silence. After a bit all he says is that he needs to talk to his manager and he would call me right back.
Over 3 hours later JR calls and says that the manager said that they would give me a 20% discount off the ticket. I went and picked up the vehicle and took it back to the master mechanic. He has replaced the flywheel and documented everything with photos. The flywheel looks like someone took a sledge hammer to it and had a hard time prying it out of the car, plus he gave me other parts that were broken by the previous mechanic that had to be moved to install the transmission.
Guess it’s time for me to get an attorney and get reimbursed for my repair that was caused by Huffine’s inexperience mechanic.