Mountain Mail Service

I’ve always packed my own packages, made labels, and dropped off my Fed Ex or UPS at Mountain Mail. But, they also have helped to pack an awkward package, which arrive at its destination safely. They’re really nice, unlike dealing with the UPS Stores. I like this small town shipping service, and choose to use a local company.

I am self employed making functional high fire pottery and ship it all over the world. I took five pieces of pottery to Mountain Mail to pack and ship to Taxes. It cost $ 40 to pack and ship…
When the pottery was returned by FedEx because of breakage, I inspected the box and Mountain Mail had put all five pieces in too small of a box with only one piece of bubble wrap around the pottery… no packing materials on the bottom of the box.
When I inspected the box in the store, the broken bowl and casserole dish were actually missing.
FedEx is paying their minimum insurance ($ 100), but the owners of Mountain Mail are now refusing to cover the additional cost of $ 75. Mountain Mail negligently packed this pottery and should take responsibility for that.
I will NEVER be giving my business to Mountain Mail again! If you do, I suggest you pack it yourself because they sure can’t.

I have used this mail service for a long time now. There is one person who proves difficult and today was no different.
I’m only writing my post here in hopes the owner will call me since my phone broke and I do not have her number now. My 10.00 payment would have been paid today. But she (the other lady) doubled it and refused to give us our check card. I asked to have you (the owner) call me and walked away. It didn’t stop on her part. I sat outside in my car hoping you would call so I could handle this but I never received a call. We need our card, please call me. I will never go in while she’s there again. It’s 10.00 come on now. …
this woman is the only bad thing about this place…

We have used the services of Mountain Mail several times over the past couple of months and the service provided by Michelle and the other young lady has been absolutely outstanding.
Both these young ladies are a pleasure to do bussiness with. Their friendly, helpful attitude keeps us using this service.