Tow Workx

Wow. Sorry to read the bad reviews. My car was picked up just a little while ago. My car dealer arranged it. Nothing but excellent, professional service. I’m sorry I didn’t get the name of the gentleman that came out, but he was polite and efficient. My car was at my house so I wasn’t waiting anyplace inconvenient. Truck was there in less than an hour. I was very happy with their service and treatment.

After over a year of being around this place and watching the various happenings on the towing, impound, and repair end, I can honestly say that I love being here. I’ve watched everyone here make sure that customers get the service they’re looking for, or at least give recommendations as to where they can find what they need. More importantly, coworkers and customers begin to feel like family. It’s a cool place with great people.
If you need a tow, there’s an awesome team of guys on the job… I’m wondering when we’ll get a female tow truck driver. :)
When your auto or diesel needs repair, bring it in.
And, if you’re looking to buy a vehicle, check here first.
Hope to see you soon!
Linnea :)

Atrocious. This tow company doesn’t even deserve my time for a review but if I could help just 1 person avoid this company then this world would be a better place.
I was told to wait 3 hours when I was 15 minutes away. Three hours later they cancelled my tow without telling me. I called back and JASON who took my call hung up on me. I’ve had criminals give me better service than this. Horrendous.

HORRIBLE HORRIBLE HORRIBLE service!!! They are contracted with my insurance company and I needed a tow yesterday and have never received such lousy service! All I’m going to say is after 3 hours of waiting I had my roadside service cancel the call and send someone else who arrived within 15min! The dispatcher I spoke with twice was a joke! If your stuck on the road or use your roadside service/​AAA DO NOT use Tow Works and I was only Antioch!

**I don’t even want to give this company 1 star but Unilocal won’t let me give this company a no star rating. My insurance company sent this company I sat in the hot sun almost two hours a white guy with a really bad attitude showed up took one look at my car and said «I don’t want your car stuck on my truck I’m not towing it you need a special tow truck not a flat bed truck» and left me I called my insurance company back they sent Pizzagonis towing the tow truck driver with a flat bed truck came and towed my car right away no problems

GEICO contacted these folks for my tow; had a number and and estimated time of arrival. After an hour and no tow truck in sight I called the towing company who rudely said they were never contacted (I had two confirmations through GEICO that they were indeed contacted.
I was told they would have someone out in about 10 minutes. That was over 30 minutes ago. Still waiting. If they do an exemplary job when (if) they get here, and if they have a viable expected explanation – I’ll change the review. So far I’m not impressed.
UPDATE — It took 3.5 hours for the truck to get there, and when they did, they did not have the proper equipment on hand to load my vehicle and had to contact another driver to bring by a «sled.» I will say that I felt the driver and his assistant were knowledgable and professional – which is much more than I can say for the one who answers the dispatch phone. When I called the second time, they same man said that he did not have a pickup scheduled for me because he never received a call for a pickup. I had to have GEICO call again (the forth call to Tow Workx) and it still took another 20 – 25 minutes. I first called for a tow at 2:18 pm and got the tow at nearly 6:00 pm. Leaving this at one star with kudos to the men who worked in the truck and a zero for the rude and incompetent dispatcher.

My insurance company sent this company. After waiting an hour in hot weather a white guy arrived in a flat bed. He took one look at my car and said he would not be able to help me. He than left me stranded.
My insurance company than hired Pizzagoni’s and a driver with a similar truck towed my car away within minutes.

Driver was courteous albeit a little late when picking up my car after an accident. However, they told me they’d have it to the body shop in the morning and they didn’t deliver it until the next night after 7:30 pm! This cost me a full day and to worsen matters, the driver blamed it on the insurance company and showed no remorse for being so late without an excuse.

My ford dealer actually recommended I go to these guys to add a tow hitch on my 2014 Explorer. These guys did an awesome job with a custom hitch setup that’s better than the factory setup.
The dealer would’ve cost more money AND they would’ve cut out part of the rear bumper to install it. These guys did one directly below the bumper that looks great and left my bumper intact.

Very UNPROFESSIONAL. The guy that called me was so pissed that he was cussing at me because his driver was waiting on me. I got to the location and the driver was the one who apologized. And when I apologized, he said it was fine and to cut myself some slack because I gave him a break time. This company, i’d never work with again.

THANK YOU Tow Workx for saving us tonight, and cleaning up the mess left by your incompetent competitor, GMA Emergency Roadside Service. You promised to be here in an hour and showed up in 35 minutes. You were courteous and professional. We were back on the road in under five minutes. THANKS

Horrible Service!!! DO NOT RECOMMEND. They showed up almost 3 hours late at about 10 at night, when they were about 2 blocks from me. I called the office and they sounded as if they were having a party. After dropping me off I specifically asked the driver if there was paperwork I needed to fill out. He said no and left. 20mins later he calls saying I forgot to fill out paperwork at 11 at night. And to top it all off the driver busted my window drivers window. Its double paned bullet proof glass. He says its not his fault but how to break a window that strong? They are now refusing to pay and to give me their insurance information. Completely unprofessional. I should have called the police when he picked me up because I was almost sure he was drunk. The most ridiculous tow company I have ever worked with. I have had my car towed plenty of times and never had damage until this one. Never again will I use them. I would give them zero stars if possible.

Excellent Customer service, very helpful and quick response time. I will do business with this company again. Wish there were more companies that handled there tow business so efficiently! Great Job Robert!

Excellent customer service! I rented a uhaul and in the past it was a horrible experience but this place was so easy and the gentleman who helped me was very nice it was such a pleasure to be dealing with someone who was understanding and able to help me quickly. I will definitely be back for work on my truck and car as well. If you want great customer service and quality this is the place for you!

Robert was very helpful he even attached the tow dolly to the truck for us and provided us with all the info we needed to tow