Employees in store super sweet and helpful. When I had to call in regarding a return, manager Brett was very professional. I called Brett back weeks later when I encountered an issue at a different Big5 location and not only did Brett exactly remember our previous conversation, but he was super knowledgeable about the company as a whole. He helped me get my issue resolved even though I was at a completely different location 3 hours away from him. Much appreciated!
Max L.
Place rating: 1 Oceano, CA
The manager charged me about $ 5 to return an item for a more expensive one. I’d bought the swimming goggles one day and took them back the next. Despite paying about $ 20, the manager only gave me about $ 15, saying that was the sale price. Evidently they will only credit the lowest possible sales price if you don’t have a receipt. I’d paid with a credit card stating I’d paid $ 20. Anyway, my family and I shop there a few times a year and will be driving to San Luis Obispo to buy sporting goods from now on. I feel cheated.
Scott H.
Place rating: 2 Grover Beach, CA
Inventory is always low as is the selection. It’s the only sporting goods store in the five cities area so bring it with you if your going to to visiting. If you live in the area Dicks on Los Osos Valley Rd is a much better option.
Jaimie M.
Place rating: 5 Arroyo Grande, CA
I shop here regularly and have bought many things from small camping items and sports equipment all the way to my first gun. The staff are always friendly and ask if I need help finding anything. The last reviewer is crazy I have never had that happen. The manager must not have even heard the person… They usually always have a lot of great sales going on when they get new shipments, frequently there will be a TON of shoes on sale out front and some apparel as well. Great place to shop and close to home.
S. A.
Place rating: 2 Arroyo Grande, CA
Rude and unhelpful staff. Manager didn’t even acknowledge me when I asked a question.