Ace Auto Air & Muffler

I rated Ace almost 3 years ago with a glowing review and 4 stars. After dealing with them all this time, I regret I didn’t give them 5 stars from the beginning. Their prices are very reasonable and they have never pushed anything on me that I didn’t need. In fact, they have often looked over issues, made a simple adjustment and charged me nothing. They deserve every dollar they charge. They are fair, reasonable, prompt, and experienced. If all small businesses provided this level of service, large corporations would never succeed. Thanks for exceeding my expectations. Give them a try and you will agree.

Why the elusive 5 stars? Let me paint you a picture.
Had a funky rattle from my Tacoma. Figured that heading directly to the dealership would be the best move from a diagnostic point of view because hey, they made the thing. Wrong. After two hours ‘they’ said my cat converter was shot (and the source of the rattle), debris in the muffler was a casual contributing factor and for a cool $ 1500 they’d swap in a certified Toyota cat.
No thanks.
Gave Debbie an e-​mail and was quoted $ 260 out the door for a new cat. That’s more like it.
But wait, the funky rattle didn’t stop even after swapping out the converter. I brought it to Debbie’s attention who promptly had me come back in to have another look. One of their mechanics (Don) spent 15 seconds under the truck so I could reproduce the rattle, said ‘That’s your muffler’, and said they had another aftermarket muffler in stock ready to go.
I OK’d the recommendation, had a seat and after being impressed with the amount of sparks coming from the undercarriage of my 235k mile truck and 30 minutes later, was back in the driver seat with a freshly installed Flowmaster muffler.
I’m still not sure why, but the cost of the muffler swap was zero. Parting words were ‘We appreciate you and just keep bringing us your business’ but they have known that for two years now that they are my go to.
Beyond thankful and beyond impressed. Thank you Debbie, Keith and Don for keeping me and countless other motorists rolling.