Valvoline Instant Oil Change

Had to get an oil change in a rush on my Lexus. Jimmy took great care of my car on special request. Much appreciated!
Definitely recommend.

This place is great! Not only is the customer service outstanding but where else can you get an oil change in 10 minutes. The prices are very reasonable as well.

If I could give more stars I would, just leaving valvoline now and once again the friendliest, fastest, most incredible service. I love that you stay in your car and they walk you through everything going on as they go. Truly amazing customer service! Thank you!

They run a tight ship here, I feel comfotable that they are doing the job right. I feel it’s a bit on the pricey side, but it’s convienent and like I said they do a good job. Fast too, I was just in and out in around 10 minutes.

This place impressed me. The entire team was professional and worked very efficiently. I received a full oil change in less than 11 minutes!

Stopped in for a routine oil change.
While I’ve been to several Valvoline locations, this one has set the bar! Extremely efficient and friendly service. Everyone was in a great mood and had me ready to go in record time.

This place has gone down hill. Possibly a management change? Ok so they Keurig inside, that is nice but apparently you are supposed to stay in your car now. It was my first time in a while, I forgot my coupon at home, so I searched for one online. Found one like mine. Pulled up and waited in line, not a soul greeted me or came to talk to me the way they used to. I wasn’t sure why they were ignoring me. So finally I turned the car off and went inside. I noticed they eventually pulled my car into the bay and started to work on it, mind you I still hadn’t talked to a soul. Finally I had someone ask me, «just an oil change». Yes I told them. (Normally that is all I get). They came to show me the oil level and color, it looked good. My car was ready, so instead of them pulling it out of the bay, they had me go to my car (which was the farthest one over) and pay next to it. I also had to dodge puddles of oil spills. Guess that’s why there was a very dirty paper at on the floor of my car. I decided to leave it there incase I stepped in oil. And I drove my car out.
The gentleman that took my coupon said I couldn’t use it. I have always printed coupons when I’ve forget mine at home. He also proceeded to tell me that they only ever have $ 5 and $ 7 coupons. He would let me have a $ 7 coupon. I’ll post my $ 15 off coupon… just so you can see they DO TAKE Higher amount coupons and I should of received $ 15 off.
Customer service is not at all what it was! I was very disappointed in the lack of great customer service this place used to have!

I have been to this location twice and just like before they took great care of my car and had fast and friendly service! I wouldn’t trust my car with anyone else. Thanks guys your the best

5 star treatment. These guys are fast, thorough and friendly as all get out. They offered us drinks while we waited and kept me informed every step of the way. I don’t go to any other chain for my oil changes. These guys just can’t be beat!

This place is amazing. They do a really good job, check everything for you, friendly and you don’t even have to get out of your car. I’ve avoided oil changers because they always take forever. At cal online I was there for 8 minutes. I will never get an oil change anywhere else!

By far they have great services, including little room with great air conditioning, popcorn, drinks, TV, coffee, and soda. Alfred was very generous and informative too. All workers were too.

Stopped in on my way to work and they didn’t waste any time. I was still early to work. These guys are great. Thanks!!!

A bizarre experience in the fact that the service was so professional and organized. These guys seem like they have had a lot of training on how to run a smooth operation. Had three guys working on my truck at the same time, communication was great and the service was seamless. Only reason I did not give a 5 star rating is price. At $ 70 it’s definitely steep but like everything else in life, you get what you pay for.

Fantastic service at this valvoline. David was very friendly and efficient along with the guy changing my oil. They have you stay in your car now, which I think is great. Way fast (under 15 min). They didn’t try to upsell anything, which is huge for me.
Only negative was the price is 45 bucks for a standard oil change. Kinda pricey, but for the great service and speed of this place, I’ll be back for sure.

This place is GREAT! So thorough. They’re definitely good at what they do. They double check everything. I trust them with my ’10 challenger and my fiancé’s ’14 charger. I recommend this place to everyone I know.

Family friendly feel. Met the owner there one day. Received a card with his family on it one time. Love the little messages they put on their marquee. Pretty quick service. They always offer drinks and goodies to my kids when I bring them with me. My only issue is that they usually end up taking 5 – 15 minutes more than what they tell me. I don’t mind being told that it will take longer before I get started. Better to tell me longer and then get it done sooner than the other way around. All in all, great place and I will continue to go back.

I got right in and it took me only 15 minutes for my oil change, on a Saturday. It is a little overpriced in my opinion, but what oil specialty shop isn’t. What bugs me about these places is they try to vet sell you on stuff even when you want just an oil change. Theses guys weren’t too pushy. Super nice and friendly. Gave me $ 7 off for being a new customer! Don’t forget to ask if your new

Only gave them a star because there is no option for «0» or negative stars! I have been going here for about a yr but this last time i had the WORST «oil change» experience OF MY LIFE! I will NEVER be back and would advise everyone to reconsider before trusting them with your vehicle!
I recently took my vehicle in for an oil change, and they talked me into doing a 3 point fuel injection cleaning saying that it would help my car run better and give me better gas mileage. I agreed to this service thinking it would help my car, but after they were finished they said they were only able to do part of the service because one of the parts had mesh over it. (So they didn’t even do the full 3 point service)
My car was running perfectly fine and had not given me ANY problems before this service. However, before I even left the parking lot my car was shaking when my foot was on the brake and the check engine light was flashing and beeping. I had to go pick my son up as I could not leave him at school and then immediately proceeded to go back and ask them what they did and if they could fix it… by this time the car’s heat gage was beginning to rise.
They spent about 5 minutes trying to see what was wrong and then told me that they couldn’t figure out the issue. They said I should take it next door to Big O tires and if they did something wrong then they would pay for it because they «stand behind their service 100%.»
Big O tires took and entire day to run a diagnostics on it and then called to tell me it was a blown head gasket and a misfire in Cylinder 4 and that although it may have been caused by the work they did there’s no way to prove it. I then got a call from Valvoline to let me know that they would not be paying for ANY of my repairs (which total $ 1,800.00!!!) because there’s no proof they messed up. So what was originally supposed to be a $ 40 oil change actually ended up costing me over $ 2,000.00 when you add in the price of the rental car I had to get, the cost of the service and the cost of the repairs… And they never once even offered to refund the money for the botched service they performed.
I would advise everyone to stay far away from this facility!!!

I spent $ 67 at the Valvoline on Cave Creek Road yesterday and I walked about completely frustrated and upset.
I’ve been to this location a few times for a quick oil change or free top-​off, and every time it has been a positive experience… until yesterday.
I went into this location yesterday around 4:00. There was one free bay out of the three, and one woman and her 2 kids in the waiting room waiting for their car to be finished. I walked in, and one of the associates came in twice to talk to the woman, not once acknowledging me or asking if I had been helped. This happened a total of four times. Once the woman’s car was finished, they came in, walked her out to her vehicle, and by then all bays were empty. There were about 5 employees in the bay areas and not one of them came into the waiting room to see if I had been helped. I was the only customer there. I received a phone call and stepped outside and ended up having to leave for a bit.
I called from home right after that to see what time they closed and if they were currently busy. They didn’t close for about two hours but when I said I was going to come in for an oil change the guy on the other line sounded frustrated with a tone of «I guess we can get you in…», as if it was a huge inconvenience.
Turns out it would be this guy that I would end up talking to once I brought my car in. Drove it up onto the bay and they began doing the point inspection. The manager (I was told by the disgruntled employee doing the computer work that he was the manager) went to lift my hood and I hear him say something about my windshield wipers needing replaced. I just bought these windshield wipers 2 months ago, and knew for a fact they were not in bad shape.
The employee looks at me and says, «my manager says your windshield wipers are shot and you need new ones.» I told him I just bought new ones, he looks at them himself and goes, «uh, yeah, you definitely don’t need new ones… I’m a terrible salesman.»
Then they proceed to tell me I have tail/​brake lights that are out. I said I will get them fixed later to avoid more charges. Later on when I went home, a friend and I checked all of my lights, blinkers, etc. and they all work PERFECTLY FINE.
I then also made the mistake of actually paying $ 25 for a tire rotation. There are plenty of other places that will do it for free with a standard oil change. I knew it needed to be done but I regret not waiting to get it for free somewhere else or having a friend do it. Especially after I was completely ripped off here. I have a bad feeling that my tire rotation wasn’t even completed.
Once they come into the waiting room and tell me my car is all ready, charge me and lead me out the door, I see an employee checking my tires with a curious look on his face. Before I get in my car he tells me to hold on a second. He then goes to the other employees and they start whispering about something and I ask if everything is okay. He then goes «when you start to drive, can you let me know if it feels funny? Like something is grinding on the front driver tire?»
I was absolutely furious at this point. It felt fine, and I told him that, but I will be having someone else look at it to see if there are any issues with my tires, and if there are I will surely be connecting the problem to this location. This was one of the worst experiences I have ever had at a service shop. I was lied to multiple times about my lights and windshield wipers, and I feel like I was completely ripped off.

I was so happy to see that 10 other Unilocalers agree, this place ROCKS! I know nothing about cars and I will literally buy any part they say I need. Yet I have never felt taken advantage of here. They are not pushy and show you your air filter, oil level and explain in detail everything they did to your vehicle. As an added bonus, the waiting room is impeccable. Always clean and well stocked with water, soda, coffee and even snacks! I have been bringing my car here for over 5 years and I will be a loyal customer forever!