Peterman Lumber

Unfortunately as a designer for over 30 years and someone who orders materials on a weekly basis of all varieties and from all types of suppliers, Peterman did us a great disservice recently when we pre-​ordered material and called twice to confirm the material for the order (4x8x¾″ Marine Plywood «sealed» for exterior use).
When our contractor arrived on the customer’s job site, we were amazed to see common ACX ply when we specifically order Marine Plywood (not marine grade) for exterior/​outdoor use. Consequently, there was no time to return Peterman Lumber’s product or to obtain the right material from anyone due to a very tight installation schedule.
Upon discovery of this issue, we immediately contacted the sales representative of Peterman Lumber and in addition to dealing with Peterman numerous times to come to some arrangement, we were still charge for the product even though we returned the unused product (22 sq/​ft out of 32 sq/​ft) and we incurred monetary loss in man power costs and materials to seal a product that should not have needed to be sealed or treated. As companies go, this is the first time in a very long time where a supplier has insisted on charging for a product that we did not order and will not compensate for an error that was on the fault of the supplier.
As for my design concerns as a film professional or dealing with architectural projects as I do in Phoenix, even though the representative was very courteous and did all he could to resolve the situation, it is the management that I fault for not dealing with this directly or addressing what was a small issue that turned out to be a serious issue for us.
On a scale from one to ten with ten being best: I rate Peterman Lumber a 2 for lack of concern by management or finding a solution that was reasonable for the materials used and the cost of materials. At the end of the day as costs go, we were charge $ 3.00 per sq/​ft for material that sells everywhere in Phoenix for $ 1.15 per sq/​ft… Value rating…: very poor