PCHelpForce

PC HelpForce has helped our family and business. The service is exceptional. I would recommend the company to anyone.

I am relatively new business, experiencing rapid growth; I needed some very basic and simple help with setting up and installing office computers and equipment, file sharing, wireless connection, and simple software installations. I found the PCHelpforce to be very good with the initial set ups,. and first visit. The 2^nd and 3^rd visit were not so good. The second visit the technician was late to the scheduled appointment, resulting in a failure to complete the very simple «entry level» tasks that I needed help with, and really could have done myself, if I was not pressed for time. I scheduled a 3^rd appt. to finish the items requested, with a few more very basic office computer set up task; the appt. was scheduled at 3pm, and again the technician was late, and did not call to notify until 3:05pm — he said he would be here closer to 3:45pm or 4pm– at 4:05pm I contacted and said we would need to re-​schedule; rather than apologizing, or making any effort to complete the stuff I needed help with, I basically just got a response like «OK, let us know when you want to re-​schedule» — Bottom line, 2 times in a row, late, or no show to the job, with no effort, no apology, etc. –Long story short, we contacted another firm, that was local, and prompt, and professional. I understand the items I need help with perhaps were very simple, basic stuff, perhaps that were considered not that important, but very poor communication, and just basic bad customer service, as a result of missing or being late scheduled appointment. I would not recommend this company. They have horrible customer service, poor communications, and can’t adhere to scheduled appointments. Very disappointed with them.

Dangerous situation? REALLY? These guys are horrible. Case in point… it took the owner 6 months to respond to this review!!! WOW, now that’s on top of things!!! You want these guys working on your PCs? REALLY? Was never told they would be within 1 hour of appointment time, just was fed a bunch of BS about not being there… lots of excuses, no results. And did I mention it has taken 6 months to get a response???

I has some issues with the last visit from PCHelpForce. After writing a review on Unilocal,I was contacted by the owner David that apologized for the miscommunication and not being able to fix my issue and reimbursed me for the charges.