Lifetime Moving & Storage

Joe and Juan came to our home today and made us feel very comfortable about our move. They were very professional and and their work exceeded our expectations.

Loading boxes– awesome! Unloading– HORRIBLE! My husband and I moved from AZ-​WA. The gentlemen who came and packed up everything at our house were awesome! Very nice and friendly. They told us there would be about 5 – 6 guys to unload our stuff when we arrived in up Washington, and would set up everything they took apart when boxing up. WHAT A JOKE! There were only two guys who arrived (2 hours late, at 7PM) to our Washington house a few weeks later to unload our stuff. The driver was «sick» and didn’t want to help the other guy unload. So ONE GUY unloaded half our stuff and an hour and only a few boxes later we felt so bad we ended up helping him. He didn’t lay anything down to protect our brand new carpet either. Finally the driver started helping but was hacking up a lung all over our new house and boxes. He was very rude and you could tell he didn’t want to be there. They complained about our heavy furniture and tried to get out of taking our dresser and headboard up to our bedroom because they were so tired. I was so annoyed, and the fact it was almost 2am, and their loud truck was prob annoying our new neighbors… I just said forget it. They also told us we had an extra charge for our stairs but we told the original guys how many flights we had. They waved it because we took all our own boxes upstairs and set up our own furniture! They did take our mattress upstairs but of course our new painted walls got filthy! I thought we paid for a full service moving company but I wish we would’ve just got a Uhaul because we ended up doing everything on our own! Very disappointed! I would recommend the guys packing up your house they were great but unloading… NO WAY! We only had one chair broken and our trash can completely dented in thank goodness.

Lifetime Moving is a great company to move with. They truly care about their customers. They’ll give you a written binding quote and the rate on change on you on the day of the move as long as you disclose all you need to move to your consultant. Their movers were on time, clean and uniformed. Very polite and careful. I will recommend using this company.

This is the second time I’ve used there services as the first experience was spot on. Customer service was on point and the price is right. Not a service you use everyday but when you do need it I know I can rely on this company to take care of Buisness effectively.

Amazing owners! They do such a great job and very professional! We have used them a couple times and they are always right on time and excellent at ensuring nothing is damaged! They are by far the best moving company around!

Hands down the best moving experience both times I’ve used lifetime moving. I will never use a different company again, they simply are the best. Each time I’ve used them the guys were respectful and professional. Truly the best moving experience.

The arrangement of shipment with Amanda was incredible. Her customer service skills were excellent. Day of pick up the guys were thorough and did their job very well. I advised the crew and labeled anything that was glass or fragile. There was an odd shaped box with pictures in frames with glass that I had packed very well. It was labeled and the crew was notified. When it came time for delivery, I had given the crew multiple days in a row for them to deliver and of course, as life has it, they came the day after I was available to accept the shipment. While I was at work my sweet family accepted the shipment for me. Therefore, no one was available to note any damage as no one receiving was there on pack up day. While unpacking over the next few days I got to the box of glass and frames, glass was broken and multiple frames were damaged. I called Lifetime, they assured me that this would be covered and provided me with the insurance information to file the claim with so long as I filed within 90 days. After nearly 120 days, the claim has been declined. Lifetime has set their claims as to why they are not responsible including that I did not mention any damages at drop off. It’s this lack of ownership and customer service that makes me not recommend this company. Unfortunately, I don’t have a solution as to who would be better but I would not use this company again based on their lack of integrity.

DO NOT USE THIS COMPANY.
I wrote a review for Lifetime Moving and Storage a couple weeks ago but after being contacted by customer service and thinking my issue was resolved, I deleted it. However, my experience with this company since has been nothing but devastation and disappointment, so I hope to save others from going through the same experience I did. Initially, my experience was great. I received a job offer and needed to move quickly — within one week — and Amanda was able to schedule a pick-​up of my items within this tight time frame. For moving from AZ to TX, the quote was very reasonable. She told me I could pay an additional $ 600 to guarantee an expedited delivery time but that in her experience, a move from AZ to TX takes only 2 – 7 days, so the expedited price would not be worth it.
The movers who packed my shipment were very professional. The nightmare began after that. After arriving in TX, I learned that my shipment would be arriving closer to 14 days after my arrival date. While I cannot complain about this, as I signed a contract stating delivery could take up to 21 days, I wish Amanda had not quoted me the 2 – 7 time frame; I would have paid the additional $ 600 for expedited guaranteed shipping.
Once my estimated delivery range was sent to me, I received a call from the trucking company contracted by Lifetime to carry my shipment. Here’s something interesting that Lifetime does not advertise — while in another Unilocal review, they say they provide door-​to-​door service, in my case, this was not true. They contracted the shipping to ProMovers out of Atlanta, GA. The ProMovers’ representative, Jeremy, called me and told me there was a «small mechanical issue» with the truck and they would be arriving 3 days later. I asked if my items were fine and he said they were.
3 days later, my shipment did not arrive, so I called the driver of the truck. He gave me the number to his boss. When I called his boss (the same representative who called me 3 days earlier), he said there was a FIRE on the truck and now my delivery would be delayed 2 more days. Understandably so, I was very shaken — a fire? Why had he told me there was a «small mechanical issue» when there was actually a FIRE? Jeremy told me that my shipment was the one closest to the cab and he did not think much was damaged, although some of my items may smell like smoke.
When my items were finally delivered, EVERYTHING WAS DESTROYED BY THE FIRE. The damage was so bad that ProMovers delivered my items to a storage unit that they paid for and every item on my inventory was listed as damaged by fire. The driver of the truck told us that ours was the second of three shipments and the woman to whom he delivered before us also had NO IDEA and was not given any communication that her items were destroyed, either. I immediately called Lifetime and spoke with John. John calmed me down and told me that we could file a claim directly with the trucking company and could claim damages for an amount greater than what Lifetime would offer, based on the contract I signed. ProMovers, a few days later, called with a quote of a little over $ 1,000. $ 1,000 to make up for COMPLETE DESTRUCTION of 95% of what I owned? Absolutely not. I called John again and he was appalled at the quote; he said he and his supervisors would discuss this with ProMovers, that this was the initial quote, and that ProMovers would call back with an updated quote.
Well, here I am over a week later and the ProMovers’ quote has not changed. John at Lifetime has completely washed his hands of the situation, telling me that his «hands are tied» and there is nothing more he can do. So now I am sitting in an empty apartment with nearly everything that I owned having been destroyed in a fire and two companies that continually lied to me about the situation now doing nothing to rectify the situation. Lifetime will not even refund any part of what I paid. I am appalled at the lack of professionalism on both Lifetime and ProMovers’ parts and am hoping that my review can save others the devastation and heartbreak of not only losing nearly everything you own but then having to deal with these two companies afterward.
UPDATE TO BUSINESS COMMENT: Yes, we contacted Nancy and the IAT claims department. In addition to being extremely rude (the claims department supervisor yelled at me, «Look lady, I’m not your little boyfriend so you can’t talk to me that way»), they refuse to offer us a settlement greater than what Lifetime’s claims department would. This is despite John telling us repeatedly that we could claim a greater amount with IAT than what Lifetime has in our contract. IAT has informed us that John is incorrect, has «lied» to us, and that the $ 1,000 settlement is their final offer. So yes, we contacted Nancy but IAT has not provided a resolution to this issue, so we are pursuing legal action.

I had used Lifetime for a cross-​country move from Phoenix to Chicago. Their communication was incredible! Amanda and her associates kept me in the loop from beginning to end — I knew what was going on with my move the entire time. As far as the actual men that loaded the truck in Phoenix, Miguel and his team were amazing! They wrapped everything that needed to be wrapped (sofa, tables). They were very efficient, but did a wonderful job. They were neat (put a cover over the carpet), and did a great job of explaining the rest of the process, now that they were in possession of my stuff. Shay and Tomas were the guys that delivered and unloaded the truck. They were great! Unloaded fast, unwrapped everything, and took the garbage/​recyclables with them. To top it off, they were the most affordable option out of all of the movers that I spoke to. I recommend Lifetime Movers to anyone looking to move! Thank you to everyone at Lifetime, who made my cross country move painless!

I’ve been moving my whole life, and have used dozens of companies both good and bad. But… I just used LifeTime Moving for a cross country move from AZ to NY. It was an absolute pleasure working with them from start to finish. The estimate & price was fair, did not ever change, the movers took their time and handled my things with care. and best of all, they picked up my belongs on ¹¹⁄₁ in PHX and delivered them on ¹¹⁄₈ in NY. I would personally recommend them to anyone looking to hire movers. Cross country or local PHX move… these guys are FANTASTIC! Great job to Spring, Jerry and the entire Lifetime Team. Excellent job, and thank you again!

Amanda gave me an offer; however it was not my lowest offer, so they price matched with an additional discount of 5%. They also provide 60 days worth of storage for free.
I requested that they send someone to my house so that they found give me a more guaranteed quote. The gentleman who came to my home was nice and explained the picking prices to me.
Currently, I am waiting on my moving quote and move. Amanda set up an online payment portal for me so that I could pay the deposit of $ 50. I have also been paying the 60% of the payment that is due by pickup one week at a time. The remaining balance is due when my items are dropped off.
I’ll write another review when my items are picked up and dropped off. I’m moving from Mesa to Dallas.

HORRIBLE experience at delivery if I could give ZERO stars I would. Lifetime gave me arrival time by 11AM a driver shows up at 8PM but not before hiring people from Craigslist YES Craigslist to show up at my house at 6p, 2 hours before the driver got here. The driver had NO tools to assemble anything and the college boys he hired had no moving experience, didn’t even have a box cutter. 90 minutes later on my whole house move, they left a house full of trash, boxes and blankets for my daughter and I to deal with. NEVER use this company. Terrible experience I’ve learned my lesson and will continue to FB all my PHX friends to not use them.

I felt The pricing and scheduling were ambiguously represented. Specifically, my belongings were not loaded onto a truck and shipped directly to the delivery destination. My belongings were loaded on a truck, unloaded and stored, and later reloaded and delivered. I recently used them for a move from AZ to MI. I wasn’t aware of the delayed delivery part until they were standing in my living room on moving day. I asked for an estimated departure date as they were loading, «5−8 days, it’s summer. We’re busy.» The contract states they have up to 21 BUSINESS days to arrange delivery. It took 27, TWENTY-​SEVEN! Days for my shipment to arrive. (Non business days were added to this total). If you are ok with no furniture, dishes, and living out of a suitcase for a month, then this is the company for you!
There are fees added on for mattress boxing, electronics, and if their truck won’t fit at the drop off point, it’s extra to bring a smaller truck. I was informed of this when the delivery driver arrived in MI. I also was asked for an inventory 4 days before moving date, so I had to estimate how many Boxes I would have after the last minute packing. I wasn’t sure if I would be bringing the couch I had. If I added it to the list there would be no substituting boxes in place of the couch. This made no sense since you’re being charged for space and not items. The move costed me about 250 $ over the estimate, even with a detailed inventory.
If I could give the moving personnel a rating outside of this company I’d give them the 5 stars. Both pick up and delivery was efficient, professional and courteous.
EDIT* I received an email today threatening legal action if I did not take this review down. I stand by my opinion of this company. I was not satisfied with the service I received and have changed this from a 2 star to a one star rating. I’ve also removed the wording «similar to a brokerage» relative to storing a load for up to 21 days before transport of a load since they indicated they are not brokers or similar to brokers. The fact that I’m being threatened with civil action re: this review would also serve as an example of this company’s business philosophy.

I found Lifetime after speaking with a bunch of other moving companies and reading horror stories on Unilocal.They didn’t have any negative reviews, so I took that as a good sign. I also liked that they are based in Phoenix, Arizona where we were moving from. So I knew worst case scenario I could drive to their office and speak to someone in person. The sales person I worked with leading up to the move was very friendly and responsive. She was able to apply a number of different discounts to reduce my overall cost.
We scheduled the move for a Saturday, but they called a few days before saying they had a truck going East (we were moving to NJ) and could we load up on Friday instead — so we said yes. My girlfriend directed the packing of the truck as I was already in NJ. She said the movers were professional and efficient. They were careful in wrapping our TV and a large mirror and organized in labeling every box. They arrived in NJ on Monday, less than 72hrs after having loaded the truck! The guys on my end were also good workers and were able to make the huge truck fit on my block so I didn’t have to pay extra. One glass lamp broke, but it probably could have been packed better. Overall a great experience as far as moving goes and at a price that was equal to or less than what competitors quoted. Highly recommended.

Would give five stars, but this was my first moving company – so none to compare it with. I would recommend using Lifetime Moving and Storage. I hired Lifetime to move a storage unit full of «stuff» from Phoenix to Oakland, CA. Amanda was my moving representative and was so wonderful to work with. She was very thorough in her explanation of the process and was excellent to communicate with. Jerry worked with me at the storage facility to ensure proper inventory of my belongings via phone, since I had a representative there in my place. His crew even reinforced the tape on my already packed boxes and lovingly wrapped my furniture. The movers themselves were great, taking excellent care of my belongings, and even going an extra mile to move my belongings because they couldn’t get close enough to my apartment. A pleasant experience from start to finish — would definitely recommend and use Lifetime again. Thanks for a great first experience with long distance moving!

I wouldn’t highly recommend Lifetime Moving from the beginning of the move to the end everything went very well. Spring the gal who set up everything for me went above and beyond many times, and always with a wonderful positive arritude. Ben in operations along with Anna were fantastic. The movers were very nice and pleasant. This is the VERY BEST moving was experience I have ever had. My daughter recommend after having them move her and her family’s things from Phoenix to Boston.
If I could give me more then 5 stars I would have, I would definitely use them again for any future moves.
Spring you are so awesome!
Thanks again Lifetime
Cathy
Moved from Phoenix to Florida