Jostens Class Rings Graduation Products

Just look at these photos of my son’s BLACK, TARNISHED neck and the PINK chain that is supposed to be SILVER. No words needed. He’s had his class pendant for three weeks. We spent almost $ 500 for low quality jewelry that turned his neck BLACK. I’m just appalled. I’d give it zero stars if I could. This is just unacceptable. How do you charge this much to have this happen???

If you want poor quality and to be cheated buy from Johstens. By all means. I wish I would have went to Walmart No kidding. I spent almost 300.00 I received a piece of thin paper folded in 4 parts. Bad Custmer service!!! They told me I was getting what they have me. That was it. I was cheated!!! Go elsewhere !!!

I haven’t ordered anything new from Josten’s in over 25 years, so I can’t speak to their current product line. But I have two rings from Josten’s, purchased in 1983 and 1987 respectively. They were sitting in my jewelry box literally for decades before I decided to see whether I could have the 14k college ring resized. Jostens did that for only the cost of shipping the ring back to them. They did such a nice job with it that I decided to see whether I could have the high school ring resized inexpensively as well, since I thought the non-​gold rings cost money to resize. In both cases, Jostens did the resizing for free, polished the rings, and shipped them back to me for free; I only paid the initial postage to send them to Josten’s in the first place, and the customer service representatives with whom I communicated to find out the procedure could not have been nicer. It’s very rare in my experience to have a company actually live up to its warranty policies. So I could not be happier with Josten’s, and am still enjoying my rings a quarter century after they were purchased.

Well I’m just waiting for my refund check. I graduated high school in June, and Jostens offered students a rental service. Basically, just rent your caps and gowns. I gave my cap and gown back exactly on June 19^th. Hmm its been how long, almost 2 months. Just one more week and its two months. My brother already received his a week ago, and well Im waiting for mine. It does not take long to send checks. Currently emailed a rep from my school, lets see how this goes. I’m going to keep this rating at a one star, hope its fixed.

DO NOT ORDER ANYTHING FROM THIS COMPANY!!! If I could give them a zero I would… I ordered a diploma plaque on April 17, 2015… I still do not have it! I called in May and was told it would be delivered to the school by the end of that month. It wasn’t delivered to the school. I called again and was told that it would be handed out at the graduation ceremony. It was not. I called again and was told by Shantell that it would be shipped directly to me by the end of June. It was not. I called AGAIN… and was told that I ordered it late (most parents ordered theirs in January) and that I’ll have to wait until it comes. COMES FROM WHERE? I requested my money back. I was told that I cannot have my money back because the plaque has been ordered and the only way I can is if it doesn’t come. HOW LONG AM I SUPPOSED TO WAIT??? It has been 3 months already! I asked to speak to a supervisor… she was «conveniently» no longer there… after the customer service rep had just placed me on hold to ask her a question! I asked to speak to anyone else in the office. A guy named Dillan came on the line. He told me that the supervisor, Melissa, only shows up for a few minutes… MINUTES… to basically open the door and then she goes home to spend time with her kids since it’s the summer. They said they would take my name and number and give it to her so she could call me back. If she only stays for minutes a day when is that supposed to happen? I asked what the owners name is and how to contact him. His name is supposedly Jeff and he can only be contacted through the Jostens email. THEY DO NOT ANSWER EMAILS! I have sent them before! I asked the representative, Dillan, how long is a reasonable amount of time to wait. He said that he’s paid $ 4000 for guitars and waited longer than I have… so I should be willing to wait until the end of July to see if it arrives by then… WTF!!! I JUST WANT MY DAMN MONEY BACK!

my experience with jostens is very disappointing. My husband and i went on this website to purchase our sons high school graduation announcements. Our son has worked very hard to complete his education thus far and being the proud parents that we are we wanted to commemorate this day by sending out announcements. We decided to order from Jostens because it is the schools official company that is used. We went to the website and looked for the classic embossed announcement that i wanted to use. My first impression was that the outside was what I imagined but why didn’t it show exactly what was on the inside. I looked at the order form and it had a space where it asked my sons name so i filled it out and figured that this was asked because they were going to print his name it. why would I assume that? BECAUSE THAT IS WHAT ANNOUNCEMENTS ARE FOR! I got my second red flag at the end when i was about to complete my order, it said NO REFUNDS! Now i should have known better because usually company’s that have a high request for refunds do this. They have these high request because usually on some level they are scamming the costumer or they are misleading them into buying something they already know they will not be satisfied with. needless to say we received our announcements and were completely dissatisfied. first of all the cards and envelopes were damaged. all warped and bent out of shape. the envelopes were glued together. then we opened the announcement and did NOT have our sons name anywhere on it. it was basically a cheap, generic invitation to a graduation ceremony. This is not what I ordered. If i wanted invites I would have bought them. I wanted an announcement of his graduation with his name date and the school he is graduating from. I called Jostens to complain and the costumer service rep told me that to print each students name on them it would take a lot of time. I told her that is exactly what we and every other parent thinks they are paying for when we order these things and that I felt like they mislead me and then sold me a generic product that was given to all the the students when i paid good money for an item that should have been customized for my son. She told me that they get this a lot and are currently working on fixing the problem. WHAT?! so you know that what you are selling is not what people want and your still selling it to us. incredible business ethics! of course they did not give me my refund but they did offer to resend new cards with little cards inside that say his name. Thanks a lot. the writing inside is still going to be ridiculous and i no way convey the message I needed. I did learn a valuable lesson though next time i will go to a local graphic designer and order exactly what I want. that way I will be supporting local business as well as getting my money’s worth.

Like others, I would give the company zero stars if possible. My order of graduation announcements arrived without all the items I had ordered. They were minor items (year and initial envelope seals), but I had paid for them and would only use them with my son’s announcements. Customer service said they could ship the missing items in about four business days. By the time I would receive them, we would only be about a week away from graduation. They would not offer expedited shipping, said they could not refund, and were about as generally unhelpful as possible. There was not even an apology for their packing error. I have three more children coming up through school. I will definitely not be ordering anything from Josten’s that I can get elsewhere.

Ordered my college graduation invitations from Jostens. I’ve called twice and received the same standard message from customer service, «there in pick and release». They also tell me this is their busiest time of the year and they are swamped. This is their business, outsource or something. They should have a plan B and plan C. If they can’t get them done and out in appropriate time, they should tell customers in the beginning to allow us to take our business elsewhere. My next time hunch is to go with VistaPrint.

I spent miles of driving attempting to find the true physical location of the Jostens in the east valley. If you google jostens AZ, Google comes up with a Ray Road address in Santa Fe Square. I drove there & two other cars searching for company. Associate from another came out & said they moved handing out an E. Hampton Mesa address. I then drive there only to see a typewritten sign on door saying «sorry to inconvenience you but we’ve relocated to Cave Creek Road in Phoenix.» Before driving out there, I called the 1 – 800 number listed to a clueless customer service rep so then tried local number to which of course I was connected to a recording. Ordering and delivering to my daughters high school was done months ago and I’m now in need of extra announcements .It’s like finding The Wizard of Oz.

This company’s customer service is beyond poor. Last year, by BF bought me the BlackHawks Stanley Cup women’s ring. It took four months to arrive. Their excuse was that it was because he called in the very next day to change the size. Well, this was not true, as the ring arrived with the incorrect size. Almost five months ago, one of the prongs broke, so he followed the instructions and sent it to Josten’s for repair. Well, I am still waiting for my ring. If it wasn’t under warranty, I would have had a local jeweler repair it. Now, I know that’s what I should have done. We keep calling customer service, and they claim it was shipped LAST WEEK… AND THE WEEK BEFORE… My next step is to write the president of the company.

Deserves a ZERO. This company needs competition or will keep treating people with disregard. My daughter is going to graduate this year and I am not sure she will have a cap and gown to wear on her graduation. They never answer emails.
If someone is looking into opening a business, it should be offering caps and gowns and since Jostens already pissed so many people off, it will be a booming market. I hope we will have other options for graduation, since I still have more children graduating in the next few years.

We just placed order for some very overpriced graduation cap, gown, and announcements. But, really the kicker was when clients are gouged for ANOTHER $ 10 shipping and they aren’t even getting the items shipped to them at their homes??? They are all just being dumped off at school all together but Jostens is overcharging parents another $ 10 PER STUDENT for this universal drop off (with 1200 students in this graduating class that would be a whopping $ 12,000 if all students ordered for a single drop off !!!. This is outrageous. Shame on you Jostens!

I would give this company zero stars if I could.
I ordered a ring online to replace my mother’s lost ring, and set up a payment plan. More specifically I signed up for the 4 month repayment plan in May. I was charged for the first payment when I ordered the ring, but I noticed that 2 months later I had not had another payment come out of my account. I emailed and called that to inquire about this and they said that something had to be changed and they redid my payment plan (without telling me). They wanted the entire amount right there and I said no, because I had other bills to pay and I paid the regular monthly payment then asked them to just restart the payment plan that they originally had me on.
Two and a half months later they pull out the entire remaining balance. I emailed them to complain and to have them honor our original repayment plan and I received a nasty email back, to the effect of «Not our problem». The nerve of them, I will never do business with this company again.

The saga continues… they shipped my ring to Canada. Why you may ask? Because it was a University of Toronto ring. The fact that I live in AZ and have for 20 years, and the fact that I don’t have a Canadian address, didn’t seem to matter. The question that begs to be asked is: Where did they ship the ring to?
Anyway, another week goes by and I finally have my class ring back.

This is the only place I can find online to review Josten’s.
I placed an order for a cap, gown and tassel. After officially placing the order, I decided I wanted to make a change and add graduation announcements. Copied from their website: «If you placed your order by phone or online please call 1.800.854.7464, ext. 17 107 within 24 hours of order placement. Changes and cancellations are not allowed after 24 hours. «So since I placed an order less than 5 minutes ago, making a change wouldn’t be a big problem, right?
I called and I was told that my order wouldn’t show up in their system for another 24 hours! Interesting, because FROM THE WEBSITE, it says you can’t make any changes or cancellations after 24 hours?!
After dealing with several customer service representatives each telling me different things, I was able to work it out in the end! My cap and gown and correct tassel came in 7 days, grad announcements in 8.
When you pay $ 54 (the cheapest package option) for 25 graduation announcements, you expect a gorgeous, thick card with elegant lettering and your name standing out that will amaze your fam and friends! NOPE! It’s a regular 8×11 piece of paper folded into 4; my school’s logo embossed on the front and a hard-​to-​read, plain black, small cursive font on the inside. I assumed my name would be a different size or color to stand out, but nope. Extrememly disappointed with these grad announcements. I wish I would have made my own or had them made better for half of the price.
To add on to their INCOMPETENT customer service, FOUR of my classmates who graduated in 2012 (our ceremony is in 2013) received the WRONG TASSEL! One of my classmates received an email stating that her package is in transit. The next day, a Josten’s employee called her to ask if she needed a ’12 or ’13 tassel. Why are you asking if the package is already on the way?! And what do you know. she received the WRONG tassel! It even says on her package that it’s 2012!
There are still plenty of classmates who are waiting for their packages or need to order. Hopefully Josten’s doesn’t screw up for the 239 8409^th time!

I just received my ’”redo of the redo”, the THIRD error correction, yes THIRD, on my daughters graduation announcements, and it has the SAME ERROR AS THE OTHER TWO boxes of graduation announcements. It’s such a POOR operation… terrible. When we call, they fumble around with excuses, and they just can’t get it right. NOW WE ARE OUT OF TIME, empty handed. Don’t use Jostens if you want quality work done correctly. The paper it is printed on is very flimsy, like typing paper, and the printing looks like it came off a home-​printer, no embossing, no gloss, etc. I would have given them a ZERO star, but that isn’t an option. We wasted our time and our money with Jostens. The last phone call with Corrine, she assured us it would be correct, and that SHE WOULD CALL last Friday and read it to us over the phone before she sent it. Surprise, surprise, she didn’t call.

No stars based on their customer service. They charged me $ 12 for shipping and handling of a graduation cap tassle. When the tassle arrived, it arrived USPS in a cheap padded envelope with $ 2 postage. A rip off.

This company was first of all rude about the city I attend school in, which is bad business considering you’re selling the somebody who is from the city.
Also, they tried to put on a ceremony I could not attend to distribute our class rings because I had a final to take. They could not arrange another way of distributing the ring until the day beforee leaving Pheonix, also Mother’s Day evening. They sent me an email that evening saying I had to reply to them to get my ring that evening. In a time when relatives are flying into town, finals are still happening, and students are about to move, they really should do more to contact their customers. I even contacted them and they couldn’t work anything out. This company needs to work on their customer service.
Perhaps once I get my ring I will feel otherwise, but they only have a couple more days to get it to me before I move out of state. If I knew this would be such a difficult endeavor, and that I might not even have my ring at graduation, I would have thought twice about purchasing one. Their rings aren’t cheap, they should provide better customer service.