Cambridge Cleaners

Super disappointed with my experience here. I brought my husband’s expensive tuxedo shirt here and they stole the black buttons off of it and replaced it with cheap clear buttons! I didn’t notice until the day of our event we were attending. They could have had the courtesy and professionalism to tell me that either they ruined the buttons… or just wanted/​needed them that bad!

Disappointing experience with the rudeness and business practices of the cleaners. I had done business with the previous owners but had stopped after bad experiences. Thought of patronizing again after hearing some good opinions, but seems I was a bit too hasty.
I am used to using the many drycleaning coupons that we get on the mail and the internet, and most of the cleaners accept the competitors coupons.
Cambridge cleaners also accepted the competitors coupons the past few visits, but I did not notice that they were really not giving me the coupon price, but some other price (below their regular price)! Last week I noticed the difference and when questioned, Diane’s comment was that «they accept competitors coupons but does not match!». Not sure what this meant, and I called Russ, the owner, who also stated the same! The behavior of both Diane and Russ, I felt were quite rude, and i have decided not to patronize them again.
GN

If this was 2014 I would give them a 4 – 5 star. They have had problems ever since I have been with them for 2 years with their laundry side. The mens shirts keep coming back with strange creases or wrinkles that are very hard to iron out. Despite this issue I have stayed loyal because they ruined a shirt last year (2014) and just like Brett’s review they offered to pay for it and I got my check pretty fast. I understand mistakes and the owner did a good job of stepping up.
Now I am guessing they have a new owner, because I just had a few different items that got very ruined… Looks like something went wrong with the chemical? This time when we approached the owner, he was very rude, and combative. This is not acceptable when a company does wrong. Additionally the mens laundered shirts are having many issues again. After picking up my last order I noticed that I now have 3 items that have the same «chemical» problem and its not worth fighting them on it so I am taking my business elsewhere and telling everyone I know not to use this place.

I’ve been going to Cambridge Cleaners since 2003 ever since the cleaner in Desert Ridge ruined a brand new shirt and then treated me like a criminal and a liar.
I love Cambridge Cleaners! They are the nicest folks and they do a great job. They damaged one shirt in the past 12 years and promptly paid for a new one. You can’t tell any difference between their $ 2.75 cleaning for any garment a full service dry cleaner that charges $ 6 to $ 7 per item. The girls on the counter are very friendly and helpful.
Try them. You’ll love them and save a ton of money!

Ruined my favorite blue designer shirt (white marks, looks like they faded the color trying to clean). Blamed me for it and did not take responsibility. Will never go back! Do not recommend! Enough said!

A nice local cleaners, I’ve used the same franchise on 7^th Steet. But they separated themselves from the rest and not in a good way.
I was consulting in the area, found them by accident but recognized the signage. Two shirts, done Friday, I forgot to pick up, and, my consulting assignment was over. So, on Monday, I drove back up to the Cambridge Cleaners to get my cleaning.
«Oh, the white shirt didn’t make it back», said the nice young woman. «No, that’s not gonna work, dear. I just made a special trip here to fetch my shirts THAT WERE SUPPOSED TO BE DONE FRIDAY!»
Then, presto! here’ s my shirt. So, they didn’t know if they did or did not know if they had my cleaning. How difficult is it when THAT’S YOUR BUSINESS!!!
I may or may not consult in the area again, but I know I don’t need a dry cleaner like Cambridge.

Have been going for 10 years and only had one issue with a lost pair of expensive pants but the owner made it right immediately by paying for a brand new pair of pants and was so gracious and apologized profusely for the issue. Definitely goes along way in my book when a business stands behind their service.

Well, 1^st try and they did a good job. Quick turnaround but my pants could’ve been pressed a little bit better. I will give them a 2^nd try to see if they do better.

This week was the first time I used this dry cleaners. Dropped 9 pieces off about 4:30 PM on Tuesday afternoon (Ladies suits — pants, jackets, skirts). It is required to pay in advance and there is a fifty cent charge to use a credit card. But it was only $ 24.75! No biggie. Was able to pick up everything the following day at 4PM. They have same day service if you get your clothing in during the early morning hours. Both ladies I dealt with were very pleasant and friendly and the cleaning seems to be just what I needed. During rush hour it can be a little difficult to get out of the little plaza they are in off Cave Creek Road but it is not impossible. I feel their services are an excellent value and I intend on returning to use them again for my dry cleaning. Great quality cleaning and experience!

Awesome place! Had my comforter cleaned and it came out looking brand new. Got it back in 2 days! Best cleaners in town! Thank you!

I have been coming to Cambridge cleaners for over a year. Our family drives from Anthem just to get our dry cleaning done at this business. Their staff is always helpful and they’re dry cleaning is excellent for the price point. You can drop off your dry cleaning by 9 a.m. And get it back by 4 p.m. How great is that? All for under $ 3 a piece.

I have been using Cambridge for over a year now and for the price they do a very competent job generally. Prices are far better than most cleaners near the Desert Ridge area.
Mostly young kids staffing the front desk — usually quite helpful and friendly.
I recently had an issue after dropping off one of my favorite suits. When I got the pants back, I saw a large gash at the inner fastener and the pant was essentially ruined. I brought the pant back a few days later and filled out a claim form.
After about a week I checked back in and the manager said that the rip could not be fixed, and asked for the jacket as well — and that Cambridge would reimburse the cost of the suit.
I received a check for the full and fair amount I requested about a week later — no further questions asked.
I must say that the test of any business is not necessarily when things go right, but rather how they handle when things occasionally go wrong. From my view, even though Cambridge damaged my old suit… they took full responsibility, didn’t quibble or haggle unreasonably as many cleaners usually do… and took care of me as a customer.
For that they have earned my trust and future business. Thank you.

On one hand cheap is good. On the other hand, if you pay peanuts, you get monkeys. This place ruined my brand new silk top and when I took it back in, they told me to just a return the top to the place I purchased it. WHAT!!! So rude, awful cleaning and the worst customer service. If they would have handled the situation better, I probably would have continued having my husbands dress shirts cleaned there. So bummed about my top!

Do not go here if you value your possessions! I took a comforter here to be washed. I have to admit that I did read the prior negative reviews about this place, but thought I would give them a chance since they’re in such a good location. When I dropped off my comforter I specifically stated that it had to be dry cleaned (per the tag instructions). When I returned to retrieve the comforter the girl at the counter told me that I needed to return the comforter to the place that I bought it from, because the pattern/​detail had come off. She then said that it had been laundered as a household item. I reminded her that I specifically requested dry cleaning. Without apologizing for the mistake she continued to state that there was nothing that she could do. I asked to speak to a manager, and she said that he only works a couple of times a week, but I could try to stop by later in the week to catch him. Horrible service, waste of money, and I was left with a comforter completely stripped of it’s design. I cannot speak for their other services, but I would not recommend taking any dry clean only items here.

I have used this cleaner many times as it is a convenient location and reasonable prices. However, they have ruined one of my expensive skirts – shrunk it so that the attached slip now hangs out; I only wore it once and have done a poor pressing items with deep creases across the back of dress shirts, etc. I have had to return things for a «redo» and customer service is poor. I am done using this place. You get what you pay for here. I agree on the tip jar too – it’s offensive.

Just moved to the area and came in here twice due to the convenient location. The 1^st time I came in, one of my shirts shrunk in laundry. The 2^nd time, one of my shirts came back with a tear in the arm. I called to see if they would take care of it and they told me its a wear and tear issue. Having only had this shirt for 6 months and never having an issue with my previous dry cleaner, I was certainly surprised to hear that. For me it seems pretty clear cut that if a garment is damaged in your possession that you should replace it. Given the experiences I had in my two trips to this location I certainly will not be going back and would definitely recommend avoiding this business.

5 bucks to clean a suit, done the same day. Great price, great turn around, could have been pressed a little better. Oh well!

I don’t really know the difference between a good dry cleaner and a great dry cleaner, but I do know a bad one. Cambridge Cleaners is certainly not a bad one. Prices are comparable and listed on the store’s Website. It’s not the cheapest, but it is a better deal than many of the other dry cleaners in the immediate area. I got a suit dry cleaned ($ 5 for both the jacket and pants) and six shirts laundered ($ 12). Both the dry cleaning and laundry were ready by 4pm the next day. Same day is available for dry cleaning if you get there early enough.
When you walk into Cambridge it looks the same as every other dry cleaner I’ve been to. A counter to drop off and pick up clothes, a big automated rack filled with clothes, and a view of all the machines in the back. But it doesn’t hurt that the staff is very nice and the registers are up to date with scannable printed tickets.

I agree with Joseph M. Prices are fair and the service is good.

So I am totally not a dry cleaner aficionado, but this place is cool.
It’s a total no frill type of experience– You go in and drop your stuff off, they’re friendly enough and you leave. You come back and it’s done when they said it would be. It’s cheap and they never lose anything or mess anything up.
Just what I want in a dry cleaner, that’s it… use them, they get my vote :)