Hill & Usher

Do not waste your time. This company does not show any sense of urgency and I cannot recommend them. I have used them previously for a year with my own company and it has been a hassle trying to get them to do anything. I have sent them numerous emails asking to update my address which they never did.
Sent a quote a week ago for a new policy for a joint venture. Made it clear to Todd of Hill and Usher that we have a wedding on the weekend and on Monday he assured that we would get a quote and have a liability certificate sent out to the venue ASAP. 4 days later, still no quote after ZERO responses to our emails or follow-​ups on their part. I called up another company after this whole fiasco and was given an estimated quote and email confirmation while I was still on the phone discussing with them ALL IN LESS THAN 10 MINUTES.
Again, save yourselves the time and stress and look elsewhere. Avoid this company like the plague.

I had requested a business insurance policy. They quoted me $ 500 for the premium and I submitted a list of scheduled items to be covered. Photography equipment. I have received the policy from CNA (the insurance company) but the copy of the schedule list wasn’t included. Hill and Usher said: «there was a glitch in the system and anyway, it is not necessary to have it». I demanded to have it and a month later when I still didn’t get it I said that I would cancel the policy. The next day I received the schedule — An item had been added — coverage for rented and borrowed equipment, which I have never asked for. That added about $ 50 to my premium. Someone simply edited the document and forwarded it to CNA. They didn’t provide a good reason and said that «maybe it was added by mistake. My original document was a PDF. Somebody must have really bothered to add that line.
So after that the «mistake» was corrected and the premium went down to $ 516. Why not back to the original premium? I don’t know. I never received a proper explanation from them but only that «premium prices may change without a notice».
In general — They don’t always respond to emails and many times they refer me to the insurance company directly. So why do I even need them as an agent?