Great Gates

Whiting did a great job for my real estate client. I would use them for all of you gate and security door needs.

I heard about Whiting Iron/​Great Gates after inquiring from my neighbor who did his awesomely solid gate to his backyard. From start to finish, I have been supremely impressed with the skill, professionalism and courtesy exhibited by this company. I had them build two large RV gates, and three smaller people gates. Very solid, sturdy, good looking. I expect them to last as long as I do. They were completed in just a few weeks after design was chosen. I would recommend Whiting Iron to anyone who wants quality at a reasonable price. Thanks again. We love our new gates and the protection and privacy they provide.

I purchased 5 powered coated, synthetic wood gates on 9÷17÷2014 and had them installed approximately 2 – 3 weeks later by Great Gates (Whiting Iron, The Great gate Company) They were located in Phoenix but have since relocated to Chandler. Since then I have received numerous compliments from my neighbors and have referred several customers to them.
Sometime around August this year I noticed severe deterioration in the two vertical bars on the gate that leads into my front courtyard. They are completely rusting out. The other vertical bars and gates are wearing well. A Great Gate’s service tech came to my house on November 6^th and inspected them and told me to call John Hanna their production manager. Because the warranty had expired, he said he would have Tyler Whiting, General Manager call me. After 3 days I finally heard from Mr. Whiting. He authorized the replacement of both vertical bars and the work was completed on 11/​30/​1015 to my satisfaction.
One never knows about a product and the guarantee of a company until something goes wrong and I’ve come to the conclusion that Whiting Iron, The Great Gates, Inc, sells excellent products and goes above & beyond to satisfy their customers. I would buy from them again and highly recommend this company to anyone.
Sincerely,
George Abernathy

Had them over to measure for an enclosure for my patio. Said they would have the quote that afternoon. After a week, left a voice mail asking about the quote and never heard back from them. Wow, I’m really surprised, pretty good reviews on-​line but a big zero for customer service, even customer courtesy.

Probably the worst customer service experience I have ever had with a company. They really do not care about you after they take half the cost up front. There was no communication and left me feeling like I had been played. I would never recommend this company to anyone. Oh and they installed my gate the wrong way.

I wish I would have checked the reviews on Unilocal prior to paying money for an RV gate that I still have yet to see after 2 months. I was told it was a 5 week turnaround including install when the quote was written out and I made the deposit. I made a 50% payment back on ³⁄₂₇ and since then I’ve been given the run around each time I call. This week I was told I need to pay additional money for block work that was already negotiated at the time of my quote, but can’t seem to get a call from ANYONE that can help me resolve things or schedule the block work and install.
I had really high hopes initially during my consultation as the sales rep, John S. was very friendly and personable. However I highly advise against choosing this company. You will have money gone and nothing to show for it if it’s anything like I’m going through. I call multiple times a week and get told someone will call me back, «in an hour», «tomorrow», «on Monday when we make the schedule» and I get NOTHING. Its ridiculous! Hopefully I’ll be able to get a day off and go down to their office in person to get my money back. I’ve completely lost faith in this company.
STAY AWAY!

I just had my gate installed today. I’m a stickler for getting things done right, the first time, and they did. Jon, the sales guy was really nice. The post installation guys were also very friendly and busted their butts on my gate. They found my hidden key and taped it to my lock… now that’s service… The gate installers were here today and had the gate installed in 2 hours. Great crew. My only none-​positive thing to say is, they do take some time to get the gate installed. It did give me some time to get approval thru the HOA and I didn’t mind the two week wait after that. Every time I called the office, everyone was so friendly. I rate Great Gates A+++. Oh, one last thing. Every time someone showed up, they were one time… that says a lot…

I had an awesome door installed in my home. I have received a lot of complements on the door, I will upload a picture if I can.
They were courteous, and professional. I made a mistake about the day they were coming to install it, they re-​scheduled it without a problem.
I would like to say that they have incredible customer service, I was not an easy client. I recommend them to any of my friends

Wish I could put no stars. After several attempts, they never got it right. Spoke several times with the owner, but to no avail. HOA complained and threaten me over the work done not being within approval. Have hired another company to correct their poor workmanship.
You would have to be a nut to hire them.
Company should change name to Worse Gates.

3^rd company we meet with also spent nearly 1 ½ hours with us! Although we don’t plan to use Great Gates simply for their lack of customer service & disinterest, it’s funny to me we haven’t yet received the proposal Tyler said he’d send us… it’s been a week now & we received proposals from competitors within 24 hours! Good Luck Great Gates!

Stay away!
No customer service, no returned calls and out-​of-​the-​loop, front-​line support staff, talk about a recipe for disaster.
I had an order in for a gate, called constantly to confirm the timeline and installation date. The day before the scheduled installation, I called in the afternoon to confirm it was on schedule for the following morning. Was told unequivocally that yes, the gate was going to be installed and the folks would be out the next morning.
Fast forward to the next morning and nobody shows up to do the install, and the 2-​hour window passes without so much as a phone call. Sometime later, I get a phone call from the owner stating that they’ve got production problems due to outsourcing the powder coating process following their move to a new facility. While they’ve obviously known about this issue for some time, they didn’t bother to let me know about the impact to my order process or timeline, despite NUMEROUS opportunities when I called them (including when I spoke to the production manager personally). Salt in the wound — the install gets re-​scheduled for over a week out as a result, but I have zero confidence in them at this point.
I’m sorry, but I cannot recommend a company that fails horribly to communicate not only internally but also with their own customers about production issues and delays. I paid for a product and a service and I have neither the product nor the service to show for it at this point.
And no, for the curious, no offer of a discount or anything else to make amends for this horrific customer service experience, even though I’m a repeat customer of theirs.
I’ll happily update this review and raise the rating if they follow through and install the product at some point, but if you don’t see an update, draw your own conclusions about whether or not you would do business with people who can’t tell you when your product is being installed and won’t bother to call you until you’ve wasted your time.

We had a great experience with Great Gates! So easy to work with and gate was completed much faster than promised. They were flexible with scheduling and very accommodating. We got one other competitive bid, and Great Gates was much cheaper, which is why we went with them. Our RV gate looks beautiful! I’d definitely recommend them!

I purchased double security doors and paid over $ 2000. The first time the doors were installed there were several issues with the installation. I called the office and they sent out a technician, who told us the doors were installed incorrectly and they would need to take them back to the shop. At the time of the second installation the installer scratched the door at eye level, so it was very noticeable. When I brought the scratch to his attention he replied that my dogs would scratch my doors worse than what he did. In order to hide the scratch he sprayed black spray paint on to a small paint brush. In the process of spraying the paint he managed to leave splatters of spray paint on my patio floor and on my daughter’s motorized scooter. I asked him not to spray the black paint on the patio because of the paint splatter and requested that he spray it on the grass. When I went back into my home, he preceded to go behind a pillar on the patio and spray the paint. I went back outside and told him not to spray anymore paint. When he left he said someone from the office would call me to schedule an appointment to fix the gaps in the door (the doors had gaps and still do which allows bugs and dirt through), fix them so they are flush, and install the pneumatic closer I had paid extra for. He also asked me for the final payment, which was half. I refused to pay until the project was completed. Great Gates processed my final payment on my credit card without my permission and closed out my account. I believe it was fraudulent of them to process my credit card without permission.
In the meantime, I have no idea my account had been marked completed and that nobody was going to call. Over a several month period, I made several calls and left messages with whomever answered the phone. I never received a return call until I called one more time and said I wasn’t hanging up until I spoke with a manager. After finally being transferred to a manager and explaining the situation I was told they would redo the powder coat finish. The finish was completed and the doors were reinstalled. However, none of the other items were taken care of. I called several times again before I could get anyone to talk to and finally an appointment was scheduled for the additional repairs. When the «repairman» arrived, I showed him the problems with the doors along with the paint splatters. The «repairman» then proceeds to tell me he is actually the owner and he wanted to check out the problems himself. He guaranteed the problems would be fixed right away. To this day my double doors are not flush (one door sticks out about ¼″ more than the other), the full weather seal is still not a full weather seal, there are gaps around the door where light can be seen coming through, and I now have screws that have popped out of the door. Once again there was not a call to take care of the repairs and there was no response to my repeated phone calls. The only good thing is that there is not one scratch due to my two dogs, so the finish is durable. DO NOT WASTE YOUR MONEY ON THIS COMPANY. THEY DO NOT STAND BEHIND THEIR WORD OR WORK.

These guys are the best! Your gate will be hand made here in Phoenix and done exactly as you want it to be. John came out to give us the pricing and was very competitive. Its does take them a little while to make your gates, probably 4 – 6 weeks so if you want something faster beware. But if your willing to wait for great workmanship go with them. Best part about them is their installation is fast and extremely clean. You will not regret going with Great Gates.

Ordered a new iron gate with side panels and added repairs to an existing iron gate. Salesman was very pleasant,‘Tom’. The scheduling took longer than we liked, but we did get them installed finally. We discovered a small dent on the new gate a couple days later, so we asked them to remove it and repair it, then replace it, which they did do. The gates look great. Tyler, was very helpful in getting that arranged.
Thank you for making the repair.

Time and time again I’ve tried to use great gates for jobs I bid, but I’m done giving them chances. No contact, no followup, no returned calls or emails. They’re not worth the hassle.

Great Gates did a good job designing, building & installing our courtyard gate & entry door. My wife and I are very picky so there was a lot of back and forth, but they were accommodating. There were a few issues with the quote and our screen, but they were resolved with persistence on my wife’s part. They could use some better organization with their process, but overall we would use them again and recommended them to our family and friends.

I am sorry to say, but this company lacks it all — we ordered several gates, production took twice as long as promised, when delivered, one was not as ordered and had to go back — they fixed it, but sloppy work and poor Q/​A was apparent all through the process. After a few months, one gate began showing severe rust problem. A service rep came out and took pictures and promised to check with the owner what they could do about it — it has now been several months with no follow up. Conclusion; poor product, poor service, poor quality and they will not stand behind their products.

So, 3 days after I posted the lackluster review for GG, they actually sent me an email quote for the work we are considering. We will compare it to a couple other companies as we are not entirely convinced we would feel comfortable actually using them, all things considered.

Great Gates came out last week and beat the other 3 quotes I had. They gave me a time three days later and showed up and got the job done right. Not only did I save money, but I also was impressed by the staff. Great work. Great gates!!!