Camelback Kia

2−5−16
Fleet representative «Ariel» appeared to engage in deceptive and manipulative selling practices. In addition, she failed to perform her due diligence with regard to determining the value of my trade in and neglected to fully disclose the more competitive price point options that were available to me. Ariel’s unscrupulous and unacceptable actions put potential Camelback Kia customers at risk of being violated. BUYER BEWARE!

Before your sign the «Let’s make the deal» paperwork. Please have them make a copy and you sign the original and you have them sign your copy, so that when you go in and sign the contract the numbers match! I went in and they screwed me. I paid the amount I agree to pay, but I ended up paying more in sales tax. These guys are so dishonest I fell for it all! Shame on me. My car was suppose to be delivered today, but instead I got «it’s in route» and they will contact me to let me know when it will be delivered. If I can help one person get the deal they agreed on I will be happy. Walk and think before you sign. Good Luck!

I’m really disappointed with the service managers at Camelback Kia. A few weeks ago my wife and I began tire shopping for her Sedona minivan. I have had a good experience in the past with this dealer and we’ve done thousands of dollars of warranty work under their care, so I decided to check here first. The service representative told me that they would match the price of discount tire, she also agreed to throw in a free alignment. It sounded like a good deal so I made sure to get everything in writing. When I returned a week ago to buy tires from Kia and have my alignment done, they told me they would not honor the quote that was given to me. They made a copy of the written quote and validated it, but refused to perform the work promised. It shows a lack of integrity. Apparently the employee had left. However, the quote is on their printout and is a quote representing the dealer, not merely the employee. I understand that sometimes sales people give unauthorized incentives to make a sale, but if I have a quote from the dealership in writing and signed, I expect to at least get what they told me they would give me. Sadly, I don’t think will be returning anytime soon to have work done at this dealership.

*Service department review*
I brought my car in after I got a dead battery and auto zone said it could be the alternator.
I arrived at 7 am with no appointment and was greeted immediately in the service drive and a service advisor welcomed me and got my info. He noted on the paper I was waiting.
About 20 minutes after waiting he comes back and asks if I’m the second owner on the car… Which I tell him no I bought it at the bell dealership. He says «when I put in your VIN it says Eric so-​and-​so» which I say he must have a typo.
After 40 more minutes he comes back with my battery quote $ 8 over auto zone with $ 68 to install. I told the service advisor, Larry that he is putting me in an awkward spot since that is a ridiculous fee to install the battery since auto zone is cheaper? He says «well guess you shoulda done that» and then even said «well who is going to install it??» I’m pretty sure everyone knows Autozone will install batteries– why does Larry have to treat me like I’m completely ignorant? He made my jaw drop at his comments and his lack of customer service. I’d hate to see him negotiating an actual substantial service bill!
Less than 5 minutes later I’m at auto zone on 3^rd st & camelback with a nice guy installing my $ 8 cheaper battery for no charge.
Everyone knows: don’t get serviced at the dealership!

I had the pleasure/​displeasure of car shopping a few weeks back, Veronique Carrancho was an absolute breath of fresh air. After spending alot of time talking to different dealerships and getting the run around, we stopped at Camelback Kia. I explained exactly what I was looking for and the price range and credit score I had, Veronique, her sales manager and the finance manager were all kind, considerate and helpful.
Unfortunately ultimately they did not have a vehicle that I was looking for (I was looking for something very specific in pre-​owned), but I would wholeheartedly recommend them for your shopping needs. Beautiful dealership, low pressure, accommodating and very thorough. Definitely ask for Veronique. She was very kind and helpful. We felt bad we didn’t find what we were looking for there that day :(

Previously went to Camelback Kia with my wife and 3 foster children. We told them that we needed a bigger car and they help and we’re not pushy at all. But when it came to the loan they wanted a finger then a arm then my grandmas purse.
They told us since we have a repo on us our interest was going to be high. I told them I know that and explained that it was a voluntary repo since drive time doesn’t work with customers they understood, I THOUGHT.
We wheeled and sealed and came down with a loan ok for us and drove away with the car then a few days later got a call. You need to come back and sign more paper work it will only take 20min, me and the wife were like okay sounds good headed down after work…
What bullshit we had to go thru then!
A whole new loan established because they couldn’t get it thru now our monthly went up 80 $ would of been more if the guy didn’t come in.
Wanted a down payment of 1500 then back to 500 then back up. We finally made a deal.
I asked THE LOAN IS DONE CORRECT! Everything went thru with the bank right!
His reply YES THE CAR IS YOURS!
BULLSHIT BULLSHIT BULLSHIT BULLSHIT
THIS PLACE IS A JOKE AND A HALF
TODAY THEY CALLED SAYING WE NEED A CO SIGNER BECAUSE THE BANK DIDNT TAKE THE LOAN THEY ARE LIARS AND CHEATS
HE WASNT EVEN NICE ON THE PHONE I TOLD HIM ILL BRING THE CAR DOWN TONIGHT AND HE HUNG UP!
Awesome to know they fuck ppl over now I’m here waiting for my wife to come back with our old car that we wanted to trade in.
Not happy with this place at all WONT EVER GO BACK TO THEM AGAIN!

Ever wonder where those cliches about awful car salesman and car dealers come from? Well look no further, Camelback Kia delivers that awful experience that people dread when going to a dealer to look at a car.

Long story somewhat shorter, I was looking at a used Kia Soul for my elderly aunt, and was communicating with Camelback Kia’s «Internet Manager» and settled on a price of 13,500 for the Soul. Went in after being told that she’d be there to «deal directly» with her. That was far from the case.
Fast forward to a test drive, and then a random sales guy coming from behind the back to offer no less than $ 26,000…no joke there, almost exactly double the offer made online for a USED Kia. I basically laughed in their face and read them the riot act, and asked for my aunt’s license and keys to the car we were looking to trade in (that’s another feature of Camelback Kia, they hold your license and keys hostage as they «appraise» your trade in).
I had to ask 5 times, no joke, 5 times to get her keys as we were preparing to leave. Then a manager, Jason, came out to «honor» the deal we had reached online before coming to the dealer, based on «miscommunication». He wrote the number on a card and I told him I’d discuss the sale with my aunt as she was turned off by the experience and wanted to talk about the deal over dinner.
We came back to dealer ½ hour later to be told that the low milage Soul that we agreed upon had magically been purchased by someone else – without test driving the vehicle, and that the deal was final. (I have never been able to purchase a vehicle in my life that quickly). We were told that they could make a similar deal on another «comparable» vehicle. Yes, they attempted a classic «bait n’ switch». When I pressed on the matter, all the employees gave us their «word» that the deal was done with the other couple. We were done with this dealership and their lies at this point.
Oh, BTW…4 days later, the «bait» vehicle remains on their website as the bait to draw people in with the nice price and the low milage. The other vehicles that they «switch» you to, have much more miles — including the one that remains on their website with incorrect milage listed (GET THE CARFAX).
Do not go to this dealership, that is, unless you want to see all the used car salesman cliches in action. My aunt and I got her a Kia Soul last night at a competing dealership, for less money, a better experience and for less money that was agreed upon when the offer was made online.
UPDATE: The «deal» the other couple made fell through (insert laugh track) and that’s why the vehicle is back on the lot. So the bait car remains ready and willing to lure other people in, only to run the same scam.

Adan had definitely helped my needs, please ask for him, he knows what’s up, is very friendly, and convenient.

1 star is too much for this place. One should never feel bullied and leave in tears after buying a car. It may have been because i am a woman and i went there alone. This place is horrible. The salesman told me they owned all the dealerships in that area and had access to all vehicles, so there is no need to go to any of those dealers. I found out that is a complete lie so keep going past Camelback Kia. Worst experience i have ever had and i would never recommend this place to anyone. I did buy a car elsewhere.

Bought my 1^st new car, a Kia Soul! 1^st let me say I love my car & got a good deal! 2^nd our sales rep was amazing Steve Maynard, great people skills, won’t pressure it’s why I wanted to make the deal work! The only reason I gave it 4 stars is because I hit the Gong at 1:305 & we didn’t get out of there till 4:30– not Steve’s fault & we still had to peel plastic shit off the car!

Do your homework before you come to this dealership. They are one of those dealerships that advertise a low price to get you on the lot and then add thousands in overpriced options that they conveniently fail to mention.
I went to this dealership to help my niece find a Kia Soul. The dealership advertises a new Kia Soul base for $ 13,388. I call and talk to a salesman, Steve, and he says to come on down and yes they have them in stock for the advertised price.
We sit down to come up with a price including our trade-​in. The $ 13,388 car has a final sticker price of about $ 22,000. The roughly $ 4000 in options include a spare tire, window tint, door edge guards and the good ol’ paint protection. That is worth $ 4000? To me the whole option list should be worth about $ 350 — for the tint and the spare tire (which Kia doesn’t include as standard equipment). I asked the sales manager about the cost of the spare tire and he tells me that they paid $ 350 for the spare tire… that’s their cost…$ 350 for a spare tire. Maybe they should check
– they have them for $ 152 ha, ha.
We make an offer and they come back at us with an out-​the-​door price of $ 22,300 — they’re giving us an entire $ 100 for our trade in. Take away the tax, title, and license and they upped the price about $ 6752 from their advertised price on their website.
We got up and walked out and told them not to contact us.
Their advertised price includes a whole lotta «rebates» that you have to qualify for… guess what, nobody can qualify for all of them and then they add lots of overpriced worthless options like paint protection (which many dealers do, but they dismiss them when you come down to haggling over the final price).
Wish I would’ve check Unilocal before shopping… not very many good reviews on this dealership.
Do your homework or they will eat an inexperienced car shopper alive.

We went in specifically for a used Kia Soul that we saw on their website. It ended up not being the vehicle for us so we left. We continued to check their inventory online and saw another possible vehicle, went to the dealership and took a look. Needless to say, that second trip did not produce a vehicle that met our needs so we left a 2^nd time. At the end of the day, we decided to up our budget and go with a new Soul versus trying to find the perfect used Kia Soul and decided to go back to this dealership and buy from them (granted we could agree on a price/​deal etc) since they put up with us the first 2 trips in. We felt that they, at least, earned our business in that sense. Both Nathan and John C. who initially helped with my previous visits both helped «close» the deal but neither are still with the company and/​or not available to speak with in order to resolve my issue.
With that said, once a price was agreed upon, there were TWO factors that I requested to be part of the «deal». All I wanted to be included as «freebies» or items that I WOULD RECEIVE as part of my agreeing to the price of the vehicle was a touch-​up paint pen to match the color of the vehicle and a Kia Soul keychain to commemorate the purchase and add to my collection of previous KIA vehicle keychains that I have recieved in previous purchases (in similar «deals”-all of which were provided without hesitation-​NOT from this dealership).
When we went to the financier’s, Tino, office, I was sure to ask/​ensure that I’d be getting my «free» items. He advised me that once the financing was completed, I’d get a call to pick up my items. This reply seemed reasonable to me and the deal was completed.
Now, jump forward over 8 weeks (bought the car on 5÷24÷15), financing has gone through, in fact, I have already made my first payment on the car and I still do not have my «free» items and I have yet to find someone that will call me back and speak with me. I went in to the dealership last week, on 7÷6÷2015 and spoke with Carlos, who advised me that he had to order more of the color for the touch-​up paint pen and would call me in 7 days (although 7 days was the absolute longest time and it should be in earlier and I should get a call before the 7 days). I called Carlos today (7 days later) and did not get an answer. Left a message and will not hold my breath for a callback.
At this point, it is the principle of the matter. I held up my end of the «deal» and bought the car. I even let the dealership upsell me their warranty protection program (I knowingly agreed to the protection program because I felt it offered a benefit and let them finance me, regardless of being offered the same financing terms by my banking institute. The total of these items probably equate to $ 30.00 or so and if this dealership is willing to lose a faithful-​Kia vehicle owner for that small dollar amount, then so be it. I will be more than happy to revise this review when they uphold their end of the «agreement» but until then, this review is 100% accurate.

There were some good things about this place, they made me laugh out loud… literally. From trying the old this is today’s only price to we just need you to sign this little note that you’ll buy if we meet your criteria so we can take it to our manager. Then after laughing at them the big boss who I don’t know if he was trying to sound like an idiot or it just comes naturally to him, rambling on trying to make excuses for the horrible service they provide. All of this came after I told them the model they showed me didn’t have the features I wanted and was not a color I wanted. At this point it became sad as I am leaving they’re trying to throw useless offers of six months of oil changes and car washes. If you want to play car salesman cliché bingo go here if you want a good deal and be treated with respect go elsewhere, literally anywhere else.

We needed a new car when our old Kia got wrecked, tried a few dealers, got the usual run around. But not here! Dominique, Sean and Jason got us a great car at a fair price, accommodated our time and made the whole process easy. Tino in finance made getting through «the box» simple and easy to understand. I’ve never bought a car before where it wasn’t a whole day process. This took two hours. In, test drove, got a great deal, financed and out in just two hours! Great follow up from the guys, too.
We love our new Kia Sportage! Thanks, guys!

This was the review I wrote for this dealership last year… but it ended up on the Camelback Hyundai Unilocal page because the dealerships used to be linked… The did respond to this review, suggesting I call them. I DID call them (4 times) after they posted that and they never returned my calls… so here is the KIA review:
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All around bad experience at this dealership. We spent a lot of time researching cars and settled on a Kia Sorrento as being the right car for us. We then went through our bank’s car buying program and found the most competitive price at Camelback Kia. BEWARE! The prices you get through buying programs are not transparent and we paid THOUSANDS more when we showed up for our appt at Camelback Kia. For example, we were charged for window tinting… but we didn’t actually care for having our windows tinted… «too late, it’s already on the car and you have to pay for it». Same story with tire upgrade, some paint protection, etc. They charge you for a bunch of crap that you don’t want — so the pricing you are told is totally inaccurate. I’m sure this isn’t unique to this dealer — but aggravating nonetheless.
The real issue came in with our keys. When we left the dealership, they had LOST the key to the car and only had one copy. They promised us they would send the new one to us within a few weeks and gave me a woman’s name (MICHELLE) who would take care of it. No joke, I called EIGHT times to get that key over MONTHS. I spoke with the manager, left voicemails for a bunch of people and they NEVER called back or got us our key (which we really needed so we would have two car keys). We finally called Kia head office. They were SUPER nice and apologetic. They called the dealership, called us back and told us to call a manager there who would take care of it. When we called him, he never called back. FINALLY, my husband went in after months of waiting and calling. They insisted that because we waited for months, we now had to BUY the key for $ 350. ARE THEY KIDDING? We had been trying to get that key for months. But they wouldn’t budge. So we were out of pocket tons of money, two trips to the dealership and lost a good 4 hours of our lives on the phone to get a key that we were entitled to on our brand new car! ABSOLUTELY HORRIBLE.
The Good: we like the Kia Sorrento and it drives very nicely I will compliment also the Kia head office on two things: very nice and courteous when we called them to try to get the key… AND they called us from the HQ after we bought the car to thank us for our business and offer us a free oil change at Camelback Kia on our first service. After our experience, we are NOT getting our Kia serviced there. We would rather just have our $ 350 back.
We are also now in the market for ANOTHER new car to replace our Pilot. We are intentionally not buying a Kia (despite enjoying the Sorrento that we purchased) because we just don’t trust their service after the key fiasco. So, we’re buying a new Pilot (purely based on that silly key) since Camelback HONDA has always been so good to us and does do all of our servicing.
I’ll be shocked if Kia thrives if this reflects how their dealerships behave.

They discriminated against a disabled veteran with PTSD that has his medical marijuana patient card saying «it was a deal breaker» for employment. I guess they would rather have employees with heads full of narcotics instead. Avoid this place of your looking for place that isn’t discriminatory towards disabled vets.

This may be the rudest, non-​thinking dealership ever. Particularly their sales manager. I’m coming off a Kia lease and wanted to know my options. One of the sales people started to help me but the sales manager, a buffoon of a fellow, came in to ruin everything. He wouldn’t give me ANY information unless I was prepared to buy something right then. I told him I just want to know my options and then will decide what to do.
He told me that I’d just take his offer and go elsewhere. Strange since I drove 40 minutes to go to that dealership. So he wants me to get offers from other dealers and come back to him. That means he planned on NOT giving me any better offer than he had to.
Net is… STAY AWAY from this dealership. They don’t care about you and they don’t care about their sales staff.

The absolute HORROR! What can I say that hasn’t been said. I, too, would give them zero stars if possible. I will spare you our disgusting experience, but let’s just say dishonest, sleazy, apathetic and disingenuine all apply. Andre was our salesman who seems ok, but is bound by his abhorrent manager and their practices. Mike, his manager, talks a good game about being in law enforcement and former military and how his word means something. Alas, it does not. Jason is their manager who assured us he would work for us and try to repair the damage that had been done. Fortunately no breath was being held as he, not surprisingly, did nothing to amend the situation. I have bought cars from big lots before, and was still surprised at their tactics and games. They actually give a bad name to all sleazy used car salesmen out there.
In summation… DO NOT GO THERE!

Update: I talked to Tino at Camelback Kia today and he said he’ll take care of the contract. All corrections hould be completed shortly.

This excellent location is excellent as it may seem. Once went to get a Bluetooth Malfunction fixed in my mom’s 2013 Kia Soul and we were IN-​N-​OUT! Here is how it went :
Arrived
Guy came out and sent someone
A Guy Fixed The Problem
Malfunction fixed in 5 minutes.
Excellent location! E-​X-​C-​E-​L-​L-​E-​N-​T. Excellent.