B & D Guitar Repair

I learned about Billy through a musician named Court, who plays professionally. He recommended Billy and I’m glad he did.
Totally, 100% satisfied. As everyone else has stated, Billy knows his stuff. I brought in a MIM Stratocaster that I really liked, but fought every time I tried to play it. Decided to invest some time and money into having a guitar that actually played well. Wasn’t disappointed. He watched me play and showed how I was «choking the heck» out of the strings… partly from the high action and partly from having learned and played acoustic for years. He lowered the action, had me move to a heavier gauge string (esp the wound strings) and worked his magic on it. Plays beautifully.
The only downside is the wait. It was a VERY long time. But the reason is he does all the work himself and has a ton of people who want him to work on their gear. That is success! If you really want your guitar to play well, take it to Billy.

This place is a diamond in the rough. Found the location on Unilocal walked in with a little guitar (cheap at that) for my six-​year-​old son and needed a string replaced. Little did I know they don’t sell single string but offer incredible guitar repair service.
The owner didn’t make me feel embarrassed for having the little guitar, instead gave me some helpful hints, and tuned the guitar with a smile on his face.
I hope my little guy plays for years so we can come back.
Thank you!

No one can beat Billy’s killer setups. Most guitars, even the mega-​expensive ones, need a set up after you take them home from the guitar shop. I’ve taken all (8) of my axes to B & D, with no regrets! Billy has you play for him so he can pick up on your style, then sets up your guitars for your playability. Its the personal attention to detail that can’t be beat. I cannot recommend his services enough. 10 stars… Dude.

This is the real deal as far as Guitar shops go. I brought in an old Epiphone acoustic guitar I was hoping to repair. The owner, Billy, took his time to look it over, showed me the problem, explained what it would take to fix, and offered his opinion regarding «was it worth to repair». What drew me in immediately was when I called on the phone and explained my problem. The first question Billy asked me since I was on the fence about bringing it in was, «Do you like the guitar?» Class act. Don’t go anywhere else in a 200 square mile radius if you care about good, honest, service.

If you care about your guitar then this is the place to go. Billy will make sure it plays the way you want it to.

Obviously, as you can read in these reviews, Billy is the best. Dude is a straight shooter and will talk with ya for hours about music and guitars. And his work is unparalleled. Highly recommended.

B&D is on another level, in a good way. Billy is a class act that will go the extra mile when it comes to making your guitar play better then it ever has. His wait times can be bit. When he says call him he means it.

I heard about Billy from B & D guitar through a friend. I brought two guitars to B & D. He sat me down in the front of the shop and told me to play. After watching me he said he knew exactly how to setup my guitar. For one of the two guitars he said that it would be a waste for him to do a standard fret dress because my frets were too small and it would not be good for my playing style once the work was done. Further he told me its not worth it for me to do a simple setup, he told me to go do it myself! can you believe it? This guy is honest enough to to tell me when I would not like what he would do with my guitar.
He said he could work with my other guitar though. After a long but well-​worth it wait I was able to have him work on that guitar and it came out excellent!!! I’ve got lower action, much less buzz, and some new pickups at a great height. Its truly a privilege and pleasure to work with Billy. Go see him and you wont regret it. His prices are fair and competitive, and you wont get the great service and care that he will provide at many other places in Arizona. I will be back to see him before too long with another one of my Axe’s.

I’ve been taking my guitars to Billy for 12 years and won’t take them anywhere else. He sets up my guitars exactly how I like it to play and has good advice and ideas that I wouldn’t have thought of. There is a bit of a wait but so what? The end result is AWESOME and gives me something to look forward to…

Went there once and now I’ll never go anywhere else.
Phenomenal personalized service. Billy was the first guitar repair guy who really sat down and took the time with me to figure out what I wanted and needed rather than just giving me a «standard set up». Took him my ’62 reissue Telecaster. He watched me play, asked me how I generally play (capo or not) and what my concerns were. Along with the standard setup, he convinced me to move to a heavier gauge string, lowered the action and tweaked the bridge to give me more consistent tuning up the neck. Great stuff. Took him my Rickenbacker for similar love and he showed me that it really needed a fretboard rebuild. When I told him that I was worried that I might devalue it if I ever chose to sell it, he worked out a plan to make the best of it while retaining all the original parts. Not fast, and not cheap, just really, really, really good.

Billy the Owner helped me with a dumb mistake I made. I have a built in tuner and changed the battery, once I popped the tuner back into my guitar; it wasn’t flush and stuck. I couldn’t eject it to rearrange it. Thankfully Billy helped me quickly without damaging my guitar and was humble to not charge me for the fix. This guy deserves your business and it is privately owned! Thank you Billy! :)

Billy is simply put «Thee Best» his workmanship is unparelled! He’s one of the most genuine, knowledgeable artists in his field of expertice!!! Visit him, enjoy his work and you’ll never bring your prized 6 or 4 string masterpieces to anyone else ever!

Billy is great at what he does. It’s also very refreshing to have a conversation with him about the work you need done, knowing that he is the one that will actually complete the task. I highly recommend this place, it’s friendly, honest, and you don’t have to leave your equipment their for three weeks. Thanks much, B & D.

There are not as many craftsmen in the world as there once was. Billy is a hold-​out master craftsman, make no mistake about it. His work is superior. He is not a turn and burn shop, and you probably won’t get your gear back the next day. He WILL be upfront with you on his timing, which is all I can ask.
I cannot recommend him higher.

Billy is an artisan. Eclectic, unconventional, and outspoken.
He took a cheapo guitar my colleagues customized for me and made it entirely playable for the first time ever.
Only complaint is on me. I did not take Billy up on his recommendation to trim the set screws on the saddle. He was right, I was wrong. Learned my lesson and will be back.
Be patient my friends, it’s worth it.

Billy has made several repairs to a few of my guitars, electric and acoustic. His work is always top notch, and I have never had a problem whatsoever, with his workmanship. I think he is honest and trustworthy, and like to refer him to friends whenever I can.

Boy, you’re going to think that I’m an employee due to the positive reviews I gave to both Hunt amps and B&D, but both of these guys are the best in their field bar none in the Phoenix area. Billy setup a basket case guitar I brought in due to the great reviews from other Unilocalers here. He asked me about my playing and preferences, found out some things that were wrong with my (home built) guitar and fixed it. Not only did he setup the neck to play incredibly fast, but raised the whole Floyd assy. to play like a Les Paul which I really like. I’ve been disappointed with a few other shops in the past, but Billy really loves what he does and it shows.

I bought a guitar on craigslist that was missing a tuner peg. Guitar Center wanted to replace all of the for almost a 100 dollars. After calling around I found Billy very close to me and drove over there and he was very knowledgeable, friendly, just a master at his craft no doubts about it … I can’s say anything bad about it. If you need your gear serviced he will go above and beyond for his customers. Anything I need I WILL BE GOING TO BILLY …

I’ve found Billy three years ago through a friend of mine after having an off-​putting experience with a re-​fret on one of my guitars. He said take it to this guy.
I did, and I owe my friend many thanks!
I took an acoustic to Billy to setup… just to try him out.
Since, he has done all sorts of work for me from basic setups to entire re-​frets.
If you want a particular sound, ask Billy, he will educate you.
Billy has worked on every one of my guitars at some point and they ALL play incredible.
Cons: He does not have anybody working for him. He does ALL the work himself. Because of this there is a wait. But I tell you what… it is well worth it!

WOW… awesome place. Excellent customer service. We purchased an electric guitar and have had the best of luck in keeping it in top shape. The owner, Billy, is fabulous and works with us on all the stuff we need done while keeping the repair costs at a minimum. Highly recommend B & D Guitar!!!