a&e factory service

Horrible company. I don’t know how they stay in business. Had a tech come out for warranty work on washing machine. He showed up, plugged his laptop into washer and got an error code. Part has to be ordered so he orders and says it will be delivered to our house in 2 weeks. About a week later we get a call from A&E saying we need to reschedule our appointment. According to them the tech said he showed up but we were not home! We tell them otherwise and they say that they will call the tech to find out and that we should call back in 24 hrs. Well we do and guess what, they have no record of our previous conversation. They put us on hold to call the tech and we get hung up on. That was the final straw. We immediately called Frigidare and said they need to send someone else. Will NEVER use them again!

So far not impressed. Gave me a time of 3 – 6, called at 5:45 to confirm still coming and they 1) couldnt find my appt under my phone, when i did give it to them. They found it under my address, then told me tech would be here btwn 6 and 7:30. Not happy right now. More to come. The man that came is from Sears. Surprising as that was who i was trying to get away from. He aligned the door only after i told him it could be done from the bottom, noticed he didn’t have the special tool the last repairman had. The frig side jutting out compared to the freezer side couldn’t be fixed. He was very nice, but as he showed up at 6:40 an d couldn’t fix the prob, guess hard earned money doesn’t go very far for a fridge that’s only 1 ½ yrs old. I changed to 2 stars as he was nice and did align the door.

If there were a way to give negative stars for this absolutely dysfunctional mess of a company, I would – one star is truly to good of a rating! As I write this review, I am sitting and waiting for the technician from this sorry excuse for a repair company. This is the 4^th scheduled trip for a simple ice-​maker repair, and I was scheduled between 8am and 12pm. The technician calls me at 11:55 and says «I am going to be another hour to hour and a half – should I still come»?
The story started when my ice-​maker failed and the warranty company sent A and E. I scheduled half day off work, and the tech came out with the part. It took him longer than expected, and he seemed to be «modifying» the new part to make it fit. Within a week of him installing the ice-​maker it started leaking and filling my freezer with water. I scheduled another appointment and the same tech called on his way and informed me that I would have to pay for this call since his record did not indicate a warranty. When I refreshed his memory on why he was coming, and mentioned that he put in the failing ice-​maker, he began to be borderline rude, and he said he was not coming unless i pay for the call in advance. Again this was at almost noon after waiting 4 hours. Needless to say I told him to enjoy his lunch now that he is back on schedule after being unwilling to come to my house and call his company to straighten this out. i schedule a third call and request another technician, and he shows up and informs me that the ice-​maker that the first tech installed was the incorrect part, and, that i will have to schedule yet another appt after a new part is shipped to me. That brings us to today where I am again waiting on another late A and E technician.
The customer service is worthless, and i believe possibly foreign, since it is not easy to understand what they are saying. Unfortunately, they probably do all warranty work and the poor consumer does not have a say in who will be doing the repair. If you ever do have an opportunity to choose, DO NOT EVER use this incompetent company – you will regret it if you do.

Wish I could give a negative rating. Absolute worst customer service as well as incompetent tech. Had them come out to fix my fridge. Took them 2 visits and then they advised me to just junk the fridge at the end of the 2^nd visit. This is after I waited for ordered parts… approx a week and ½. Also, perpetually late for service call. Could not understand the tech… very strong accent. Must exist solely on warranty work. Whole interaction completely disappointing. Still Cost me $ 95 for the service call after all of this nonsense. Will be contacting the BBB as well as my CC company. Nightmare!!! DO NOT USE THIS COMPANY

Worst customer service ever! If I could give 0 stars I would. I had one of their techs come out to my house to fix my fridge. He told me over the phone he wouldn’t be fixing my fridge. I was suppose to get a 30 min warning call however received a 10 min warning call and when I told him I couldn’t meet him in 10 mins told me that would not work and he would have to get me rescheduled. My appt time was from 3pm to 6pm and it was only 2:36. I told him that so he finally agreed to wait. When I got there he took the temp of my fridge and freezer told me it was holding temp and there was nothing he could do to my fridge. I started to argue with him and asked to speak with his supervisor. About that time my dog came in from outside she is a very small dog and jumped on him I told her to get down and she did getting on her back in the submissive non aggressive manner as she has been taught and he kicked her telling me to put her outside. He wouldn’t let me speak with his supervisor but I have called Sears to file complaints about this man. DO NOT USE THIS COMPANY!!! HORRIBLE!