The Windsor Suites

Stayed for the coldest long weekend. Front desk personnels were courteous and accommodating when everyone came in early due to the cold weather. Über all the way from the location.
Can definitely walk everywhere on a warm day. Enjoyed the breakfast downstairs. Made to order and it’s worth the money.
Room is bigger than usual & w kitchen. Never use it but must be nice for family w kids. Highly recommended.

Spacious, clean suite. Beautifully appointed and clean. Big and comfy bed I never wanted to leave. Felt like a home away from home. Despite staying on busy Memorial Day weekend, service provided by staff was very friendly and responsive. I found this hotel to have everything I look for in a high end establishment. My kids, 10yo and 12yo, were wild over the living area with a pull out sofa and big screen TV. Staff made sure we even had a crib for my 2 month old.
I was already very impressed by the Windsor Suites. My impression was amplified when they called me the evening after checkout to tell me they found my wallet. I was so pleased to find all of my cash and not one thing missing when the housekeeping staff manager overnighted it to me.
The Windsor Suites will be my go to hotel when visiting the Philadelphia area.

I had an awesome experience at this place the moment I came through the doors. I had a lovely bellman greet me and help me with my things up to my room. They also allowed me to check-​in super early (7am) which was SO convenient. I was able to relax a little before attending a work conference. They were very helpful with directions and on how close things were to me. (great location BTW, close to everything) The room was also very nice, HUGE with a mini kitchen and a large closet. The view wasn’t bad either, I could see a few buildings. Overall I really enjoyed this hotel and will be sure to keep it in mind next time I’m in the area.

Worst 4 hr stay ever only hotel that i have ever been to that still uses a boiler to heat the building! Its 80 degrees in my room and they tell me sorry the ac is not working yet please open window, whilst there is construction going on next door!!!

I was treated very rudely here, particularly by the hotel manager Alex. He is hostile and made me extremely uncomfortable. This hotel has so much potential to be great but with so many hateful and destructive people at the helm it doesn’t have a chance in hell.

Stayed here on Valentine’s Day and it was great! All rooms are suites complete with full kitchens and beautiful bathrooms. I booked a studio king and was pleasantly pleased at the design and layout of the room. The kitchen is a real kitchen… not a kitchenette. So if you prefer a home cooked meal you can prepare it yourself. The hotel itself is very modern, rooms gorgeous and location is perfect to museums, shopping and other attractions. The restaurant downstairs offers breakfast for $ 10.95 for hotel guests which is great if you decide not to cook in your room and wait… FREE WIFI!!!
My only gripe is the cost to park…$ 42 per day is ridiculous to charge for a hotel guest. I found parking on the side street next to the hotel for FREE! Also a bonus for me. there is a great nail salon next door (City Nails) who gave me a great pedicure for $ 20.00!
I plan to go back when the weather gets a little warmer so I can experience the area on foot.

If I could give it zero stars I would!!! I never dealt with this my life check in was at 3 o’clock at 6 a room still was not ready we made reservation a week ago !!! The people at the desk were no help and could careless we had dinner reservation at 630 that we are now going to miss because we couldn’t get into a room to get ready and put our things in we will never ever be back! Don’t stay here !!! You will spend most of your time in the Lobby waiting!

Jared Was fantastic! I spoke to him prior to arriving and he left us a beautiful note, roses and a gift card in our room! We had a great time in Philadelphia and would highly recommend this hotel!
Thank you!
Best,
Jessica and Shameer

Great stay!
I will definitely book when I return to Philadelphia. The staff was very friendly. The lady I checked in with gave us recommendations on how to get around the city, where to eat, and places to visit.
Our room had a double bed, full kitchen with a fridge and stove. Comfortable beds. Pool and wifi access as well.

Positives: The lobby is beautiful, staff friendly, room more than I could of asked for.
Negatives: the shower never gets hot, turns cold when toilets flush, and the pressure is lacking.
The Kleenex, yep I rate on Kleenex, were horrible, one ply, rough.
Then there is parking: yes the website says there is valet parking But it doesn’t say there is no free parking. Not being from around here $ 40+ for overnight parking is crazy to me. That was more than a days worth of food for my daughter and I.

I stayed here for work training (5 weeks) and experienced some strange occurrences:
1) Housekeeping threw away a bag of my groceries during my weekly cleaning. I called to complain and the front desk blew me off repeatedly.
2) Before checkout, I left some items (full size shampoo, conditioner, body wash, razor) as well as a freezer of food and my ray-​ban sunglasses. I called three times to confirm that checkout was at 11. When I came back to the room at 10:40, it had been «de-​trashed» and ALL of my items were thrown out. Housekeeping was sympathetic, but made less than a mediocre effort in figuring out if my FULL-​FULLSIZE ITEMS were thrown away or stored. I got my sunglasses back but lost $ 75 of hair products.
Over the course of my stay, housekeeping/​the front desk were less than receptive to my requests for BASIC things. ¹⁰⁄₁₀ would never go back.

I don’t want to sound like a snob, but this place was a bit scary. I actually bolted the doors as we were traveling with kids and I didn’t feel very safe. It was strange staying at a hotel along side residents. The suite is large but old and dirty. The sliding door to the balcony was bent and wouldn’t open.
On the positive– The check in man was very nice and the restaurant downstairs had good food.
We won’t be staying here again, unfortunately.

The staff is so friendly and accommodating. Seamus handled an issue with our reservation booked through a third party with grace and ease, made the wait painless, upgraded our room, and gave us a stellar dinner recommendation. The room was lovely, in a great location, and our stay here was just an all-​around incredible experience.

DISRUPTIVE CONSTRUCTION AS OF MARCH 2015 AND TERRIBLE SERVICE. DO NOT BOOK IF YOU WANT TO SLEEP.
As of March 2015, this hotel is undergoing construction and they are selling rooms that are affected by the noise. I noticed the obvious construction in the lobby when I checked in, but I didn’t care about the appearance. I *DID* care when I was woken up at 7:30 by an obnoxious, jackhammering noise. I called the front desk and was told that «nothing could be done about the construction» and that there were no available quieter rooms.
I recorded the noise with my phone:

The hotel refused to refund my money, even though the room they provided me was intolerable and they couldn’t move me to a tolerable room. They did offer me a free breakfast, a whopping $ 9.95 value, rather than acknowledging that I had paid for a place to sleep and they had not given me one.
In addition, when I went to check out, the construction workers were blocking two of the three elevators at exactly 11 a.m. Even the vaguest notion of customer service would suggest taking a construction break at checkout time. Instead, there were people stuck on the elevators who could not get out in the lobby and had to return upstairs, switch to a different elevator, and go back down to the lobby. And the staff was laughing about it. Meanwhile, the people waiting in line in the lobby were covered in plaster dust. RIDICULOUS.
Also, the air unit only worked on «heat» and not «cool.» I see this is a problem that other reviewers have had, so I guess the hotel just doesn’t care. The water in the hotel does not get hot. At best, it reaches «slightly warmer than tepid.»
I stay in Philadelphia every two months and this was far and away the worst experience I have ever had there. Nightmarish. Will never return.

I stayed here because Orbitz had a great deal for a night in February. I paid $ 88 dollars for a weekend. I was pleasantly surprised with the size of my room, full sized kitchen, cleanliness. A huge plus of this hotel is LOCATION. It is right in the middle downtown and easily accessible no matter what part of downtown you want to explore. The staff was really helpful and accommodating. I would definitely stay with them again.
Only downsides: I booked an extra night with them but they were not willing to honor the price of the night I had already stayed.

My fiancées and I just stayed for ten days when he was home on leave from the military… The room was very spacious and close to everything. The manager Eyob was very accommodating to any requests we had and even gave us nice room upgrade the last few days of our stay! Thanks Eyob!
Tip: if you stay more than 5 days ask the parking garage staff for the weekly rate. It’s cheaper.

It was kind of awful. We stayed here during the week of Thanksgiving in 2014.
When we walked in the doors, we noticed some renovations, so we’re like okay… well I hope this will be ok. The guy checking us in was ok and speedy. When we got to our floor and checked the number… we didn’t even go in as it was right outside of the elevators. Who wants to ever stay right in front of elevators?! So we headed straight back down. We asked for another room and the guy now was giving us attitude saying well we had something special set up in the room for you. They did get someone to bring it back down which was a bag filled with a few goodies and a liberty bell key chain. Really? Okay that was nice of them (Apparently my sister in law had mentioned that she recommended the place to me as my brother was staying here for 6 weeks.)
We got a new room and well it was great until the next morning when the construction on our floor started. Really? The renovations started fairly early and woke us up. The accommodations would’ve been great had this and the heating was in order. The floor beneath us was nice and warm. If you’re renovating a floor don’t have occupants on it. The room was very large and lots of closet space. It’s pretty much a large studio. The elevators were so slow! Gosh. We had to basically add a 10 – 15 minute buffer whenever we planned trips out that had a timeline.
Plus: The hotel was located fairly closely to all Philadelphia attractions and convenient to a lot of public transportation. There is free wifi so can’t really ding them on that.
Minus: We were so cold during two nights of the stay since the heater was not blowing hot air. We complained to the staff and they said the heater only turns on if the temperature outside is less than 50. The renovations had a shaft blowing in cold air.
Our three nights here would’ve been great, but instead was the worst nights we stayed in our trip to Philadelphia and also for the price (which was on the top end of what I’m willing to spend) I was expecting much more.

Located right near pricier options like the Four Seasons, The Windsor is a hidden center city gem, especially for extended stay. The rooms are really spacious for Philadelphia and location very central to great restaurants and bars & the suites have full refrigerators, dishwashers and a kitchen. My wife and I visited and found it very easy to get to the art museum and other Philly must sees. The rate was also very affordable compared to the comps and the staff quite friendly. The only con was expensive valet — $ 33 a night. If you drive to philly though, I guess that’s on par.
If you travel for extended work or with a group or family, this is a great spot to choose and beats other extended stays like residence inns. We will be back for sure next time we are in town!

What a horrible stay. I’ve never felt so disrespected and surrounded by incompetent people in my whole life. And we only stayed 1 night…
My sister had stayed here once before and really enjoyed her stay so we decided that for the price we couldn’t really pass it up. 4 people, 1 room, with parking, $ 200? Not bad.
So the night before our trip my fiancé received an email allowing us to schedule our own check-​in time, so we picked noon.
We arrived in Philadelphia at 11:30 and tried to drive straight to our hotel. We tried multiple roads and realized all the blocked. Frustrated after trying to get to the hotel for half an hour I decided to call and ask for assistance. This is where things get interesting. We were told that since the construction was occurring if we wanted to check in we would have to «figure it out ourselves» and to «find alternate parking.» That didn’t sit well with me. We were already paying almost $ 40 for overnight parking, they shouldn’t have disregarded us so easily like that. I was also told check-​in was at 3pm regardless of what the email said. Not a great first impression.
An hour or so later my fiancé received an email from Aja, an associate at The Windsor mentioned that they were trying to put a hold on his account but he recently had to get a new card so he emailed her the new number but we never received an email back confirming she got it. So half an hour later I asked him to call and see if she had gotten it, which she said she hadn’t. This was impossible but he once again gave her the number over the phone and we went on our way.
A few hours later we arrived at the hotel. As we walk in to check-​in the 2 front desk men gave us an unnerving look. Odd. My fiancé proceeded to check us in and the guy goes «we were just about to cancel your reservation.» Um excuse me? What do you mean you were about to cancel our reservation? The card was once again declined because Aja, the baffoon, never updated the number! Not for nothing, maybe you should be checking that your coworker finish her job before you get nasty with people who are paying to stay there.
The room was nice but I didn’t like that there wasn’t enough towels considering there were 4 people staying in the room.
Now onto the horrid valet parking. Saturday night we had a dinner reservation for 8:45 that was 7 minutes away from the hotel. We arrived in the parking garage at 8:15 and asked for our car. It took 25 minutes for someone to bring our car around. Ridiculous. The next morning we called for our car and when we went downstairs the guys were still sitting around in the booth and no one had bothered to get the car. Save your $ 40 and find parking elsewhere.
The room was nice but every associate other than housekeeping was very rude.
Now here’s the fun part, my fiancé got charged 3 separate prices and the hold on his account took 5 days to clear. Alan who works in the financial department was incompetent and I do believe Aja and the other rude front desk man made charges on our account because I called her out for being a moron.
Never ever ever stay here. Everyone sucks, they’re overpriced, and they’ll charge you multiple times because they’re idiots.

I have no idea why this place doesn’t have better reviews. I loved it! The price was super affordable and it’s in a great location. I got a full king studio suite and was upgraded for free to a room with a balcony during check in. My room had an awesome view of everything on Ben Franklin parkway. The hotel staff was very friendly and professional. I forgot to bring toothpaste so they had someone bring some up to my room for me. Room service did a great job every morning and even replaced the shampoo conditioner bottles for me even though I did not finish the previous bottles.
There are two restaurants downstairs that are open late. Con Murphy’s and asia on the parkway. I tried both of them during my stay and thoroughly enjoyed each one. Don’t forget to use your room card because hotel guests get a discount.
The location was perfect for me to get around everywhere. Just a block away from suburban station and there are many bus stops around the area. Two taxi lines always available around the corner. It’s right next to restaurant row so you have a huge variety of places to eat within walking distance. The museums are also right up the street.
The room itself was quite impressive. I had a full kitchen with stove, microwave, refrigerator, dish washer, keurig coffee maker. Couldn’t have asked for more. There was also a full walk in closet with hangers. Sleeping area had a VERY comfortable king sized bed, small dining table, office desk and tv.
I will definitely be staying here again during my next trip to Philly!