The North Face

Went to return a jacket i purchased online with a soft copy receipt, after dragging that heavy thing for 15 blocks i was told sorry the receipt should be «printed» terrible customer service,

I came here the other day to get a pair of workout pants, which were $ 60. The price is reasonable being that two competitors– Athleta and Philadelphia Runner were selling similar pants for closer to $ 70+, and these pants fit me the best, are the most comfy and attractive.
The sales reps are helpful, they warm up once they get to know you and they put aside the pants for a few days. The store is well-​stocked and they have nice apparel, items are arranged neatly and in a clean, attractive store environment.
I’m definitely planning on coming here again especially because I’m trying to get into shape and can use more athletic gear.

I wanted to leave this for everybody considering purchasing North Face snow boots. These boots were purchased a little over a year ago. They have completely dry rotted and are no longer wearable. The plastic has cracked and the shoes have fallen apart. North Face was contacted regarding this product and I was told that they only have a 1 year warranty on footwear. As a performance brand I would expect MUCH better from their product. These currently sell for $ 150. $ 150 is a lot of money to spend on a product that is not warrantied and lasts for such a short amount of time. My girlfriend had the same problem with her boots and had the same outcome with North Face customer service. We have since switched to SOREL and UGG boots and have been much happier with the product and the guarantee. I hope that North Face addresses the issue with this product and until then I hope this keeps someone from purchasing this VERY expensive product and being unhappy with the outcome.

although my time spent in here was very short, i would say it wasn’t a terrible experience. the store looks a decent size with more stuff on the second floor. i only made it to the first floor.
i’ve been pretty much wearing my same north face coat (that i love) everyday in the winters these last two years and i wanted a little variety. so i ordered my second one online.
i have to say, the north face isn’t cheap but also isn’t super expensive. i’d say their prices are in-​line with the quality of their products. they keep you damn warm and they have a lifetime warranty! anyways, i ordered a small and unfortunately it was too big :(i didn’t have time to look around and exchange it for anything today but the guy helping me offered. he was quite nice and accommodating. made for an easy return.
i will definitely be stopping by again to this store to do some more winter shopping.

I ran in here on my lunch breaking looking for a coat for my son. I was a little hesitant with all negative reviews, but to my surprise, I was greeted by two different employees on my way to the children’s section. I did ask for sizing help for the coats but the employee really had no idea on fit. He did go out of his way to pull the coat up on an iPad to get more info, so that was nice, but not needed. My transaction was quick and efficient and I was trekking back to my office in no time.
The store is well stocked and easy to navigate, I wish they had more accessories from their website, nevertheless they had alot to pick through. I love TNF and am glad there is a store nearby!

My husband and I have gone to this store multiple times. Once to buy himself a backpack for grad school and for me, a nice winter coat. Each time, we’ve experienced the same high quality customer service.
Pros:
–they give you a 10% student discount on merchandise
–they greet you when you walk in, there seems to be so many people working the floor each time we walk in and each of them eager and happy to help
–they are knowledgeable when I tell them what we are looking for and they explain all the different options.
–they assist you very well when you’re in the fitting room and don’t want to leave to get new sizes or colors, they are patient in assisting.
Cons:
–hmmm, haven’t experienced anything bad at this store!
–maybe a big sale rack would be nice? Haha!

If I could give this location zero stars I would. I went in thinking with summer near that they would be having some sort of sale (buy now for next season) 1^st off they all were very heavily involved with their smartphones and didn’t even notice me walk in, while I looked around, the prices on the jackets had actually INCREASED 10 – 30.00 !! I had to drag a young lady away from «angry birds «to ask if a sale was going on, she said not till next week, I said I’m not coming back here next week how about meeting me half way… she simply walked away going back to angry birds. Granted I don’t wear fancy clothes, nor wear a load of jewelry so I am assuming she thought I was a window shopper or just a stuck up little twit of a girl, but no matter, I went to Forman Mills on Grant Avenue and got a very nice leather jacket for 20.00. I know North Face isn’t that cheap but I swear the quality of the jacket I got you’d never know the difference so why waste the extra money?

Don’t give this store the business-​they don’t deserve the sale. Buy on the internet!
I went in to buy a coat (was ready to drop as much as I needed to). I meant business. Nobody greeted me, asked if I needed assistance as I was juggling several coats in my hands while fumbling for sizes, and looking like I desperately needed help. I found a mirror in the back of the store, plopped all of my stuff down, and started trying on the coats. Apparently I was blocking an employee only room, as a staff member emerged and scowled at me and gave me an insincere «sorry.»
After 10 minutes a girl approached me and said that there was a dressing room (which was vacant the whole time). The girl was sweet and tried to be helpful, but I was ignored by at least 2 other male employees in the store. The girl did help me with sizes, but never brought me the coat I wanted in the size that I wanted. I popped my head out a couple times looking for her but was getting to frustrated and just wanted to get out of the store. I left the dressing room, told her which coat I’d take in which size, she went to the back to get it, and as I had my credit card out at the register she informed me that the coat was not in stock. What a waste of my time. The sales associate at the register (who ignored me before I pulled out my credit card) couldn’t even make eye contact with me– it was apparent that he realized that they screwed up and he seemed ashamed. I was done.
I’ve worked in retail (high end) for 14 years and would never ignore a customer, let alone someone who was carrying merchandise around the store looking like they needed help. If I managed that place, everyone would be fired. Good thing they don’t work for me.

Strangely, this store didn’t have the best selection of North Face gear. They had the item I was looking for, but in very limited colours. (I actually found better colours for the same North Face coat at another non-​North Face store.) What the store does have is a little pricey. Even so, staff was helpful, so although the selection wasn’t the best (at least when I went in), I’d have no problem coming back to shop another day.

Great selection and my helpful salesperson even matched prices for the same item that was cheaper at City Sports across the street.

Went here right before Christmas with every intention of purchasing a coat. The prices are typical Northface so that didn’t deter me (although I have since found some pretty good deals online!) However, the customer service here was so terrible I just couldn’t support this business. And when I say terrible, I mean nonexistent.
I clearly didn’t know which coat I wanted to purchase. I tried almost every one on in the place without a SINGLE salesperson asking if I wanted help. They were too busy all congregating at the counter chatting with eachother and on their cell phones. Some of the jackets were even out of reach, and I had to search through the racks for one of those hook things to help myself.
I will say this, the security guard who stands ominously at the front of the store offered me the only help of the evening. If you consider telling me my butt was too large for a particular jacket «help.» (He was actually right– lol.)
Here’s a tip from someone who has worked extensively in retail: the best deterrent to theft is great customer service. If your workers are conscious of who is in the store and what they are looking at and the customers know there are salespeople aware of their presence, you are much less likely to get boosted. Maybe NorthFace should just hire some more competent workers instead of wasting their money on a security guard.
Needless to say, after over an hour in the store I left empty handed…

I’m not generally a major stickler for customer service as long as it’s decent, but I had such an obnoxious experience here I just had to write about it.
I checked the website to make sure this place had the products I was looking for (youth sized gear) and then walked over. When I enter the store, there are two free associates who stare at me awkwardly, then return to their conversation. That’s fine. I start to wander around the store looking for the supposed youth sizes, along the way running into a number of associates not doing anything. After scanning the whole store twice, I finally just ask one of them where they are. They say they don’t have them, but maybe I can try King of Prussia or Cherry Hill.
Look, I know you guys are busy tidying and catching your breath after Christmas shopping season. I’ve worked in retail during the holidays too. But I was ready to drop bank on a jacket that I desperately needed and if you had tried a bit harder in salesmanship, it would have benefited both of us. I definitely could have been convinced to buy a small women’s size instead of a large kid’s.
Your loss, not mine. I’ll order online instead.

Awesome store — try the jackets!!!

Please note the one star is for the store, not the brand.
While I’ve had mixed experiences with the staff, it is not what inspired me to write this review. I needed a pack for an upcoming trip and I needed it fast. I’ve had my sights set on the Prophet 65 for awhile now, so I decided to bite the bullet. The pack is advertised online at $ 229. I could save a buck or two ordering it from another online store, but I think it’s important to support local businesses. So I head into the store and there’s my beloved pack marked as $ 249. I asked a sales associate about the markup and he was unsure, maybe a result of the rising price of cotton. The pack though, had just been marked up this week he said. A manager was brought into the equation and I was told «it is what it is». No help there. Disappointing, since I could buy it online with 2 day shipping for less than they wanted.
I went home and rang up customer service. This was a godsend. They could not find an explanation for the markup, but they offered to help me out. So I got the pack I wanted for the original $ 229 and they tossed in free overnight shipping. This shipping probably clocks in somewhere between $ 80 and $ 100 and it is much appreciated. The woman I spoke to couldn’t be nicer, she definitely saved a customer.

The staff is very knowledgeable about the outdoor gear you will need for an adventure as well as the TNF logoware that many people want to be seen wearing.
When it gets busy ie; Fall through Spring, the store is usually filled up with shoppers. As the store is small it may seem tough to get some help from as associate. Don’t fear, just ask for some help if you need it.
The staff is very helpful and does NOT work on commission so don’t worry about being steered towards a more expensive piece than you really need or want.
Try to wait for the bi annual sales, you will really save a ton of cash on some of the pieces left in the store. Worth the wait.

After sending an email over my experience at the store to the customer service address listed on their site, I was contacted within a few short hours with profuse apologies from the corporation. I was really surprised that I was contacted as quickly as I was, let alone at all. The gentleman that I spoke with expressed his dismay over the lack of customer service received and offered compensation in hopes that I would remain a loyal customer. I told him that it was not necessary, that I do not hold a sales representative against the quality of the gear that I purchase, even still he said that it would put him at ease which I see as superior customer service on behalf of the corporation.