Barracuda Pool Service & Supplies

Well I haven’t needed pool service yet, I plan to do it myself as long as I am successful. My pool builder Thunderbird Pools recommended a brand of acid and tabs to keep our pool looking good. Not many supply stores offer the brands they recommended. Surfing online, I found Barracuda online who did. They validated the pool chemical choices as being commercial grade and without all the fillers that can damage the pool. They let me know they would always be there if I ever did need service or had any questions. I was amazed how thoughtful they were in recommending products, giving detailed how to instructions so I could be successful taking care of our pool myself. How awesome is that! I figured a pool service business would not want to share information as detailed as that so I would use their service. We will be buying our chemicals from them, and definitely will be calling them if we end up needing service in the future!

Barracuda came highly recommended to us, but we have been extremely disappointed with what customer service we have received. Not only has the weekly pool service been shoddy at best, but the company is completely unresponsive to its customers. The first week of service, the pool tech left our hose on in our pool, and we didn’t discover this until we came home later in the evening, with the pool almost overflowing. The second week, we noticed that our pool vacuum was no longer working, and when I mentioned it to the tech, he said he’d bring the parts to our house the following week. The next week came, and the tech (who was a different person than the week before) said he didn’t know about the broken vacuum, but that he’d call it in and we could get it fixed. We heard nothing after that.
When I finally called the office to see when we could get the vacuum fixed, I had to call three times over the course of a week before the owner left me a voicemail to tell me the price of the repair. When I tried to schedule service thereafter, it took two more phone calls over the course of 4 days to schedule the repair person to come. In the interim, our pool turned green, was covered in algae, and frankly looked worse than when the pool went unattended for a month while our house was vacant.
During the next visit, the pool tech left the backflow hose out across the yard, draped over some plants in the backyard. The water from the backflow caused rocks from our landscaping to scatter over the patio and caused water damage to some boxes we had stored in the area.
I have attempted to cancel our service and request a refund for the remainder of the month, but have heard no response. A one star rating is too much for this company. You’d be better off taking care of the pool yourself.

Barracuda has been my preferred Pool Company for our Property Management business for quite some time, and I have nothing but positive things to say about their company. Barracuda has always been reliable/​dependable for ALL my pool & spa needs. I can count on them addressing issues in a timely manner and offering competitive prices to repair whatever the issue may be. It has been a «breathe of fresh air» to have a Pool Company I can rely on! Thanks Barracuda and keep up the good work!